Downtown Toyota-Subaru of Oakland

I watched as a customer walked in and 3 men sitting behind their desks scrolling on their personal phones didn’t want to look up to help the person. Finally, one of the service reps asked what the cust behind their desks scrolling on their personal phones didn’t want to look up to help the person. Finally, one of the service reps asked what the customer needed and seemed disinterested and distracted the whole time. When I returned to pick up my car I experienced the same treatment with several employees sitting behind their desks on their phones as if they were waiting each other out to see see who would look up from his phone first. Also, each time I visit my brake measurements vary drastically which makes me feel that I can’t trust this dealership’s assessment. More

Fast, friendly service. Made me feel welcomed. Charges were reasonable and the wait was short. Made me feel welcomed. Charges were reasonable and the wait was short. More

Customer since 2015. I went in for oil change/usual maintenance. The bill was $450. This is double what they charged the previous time. I showed the itemized list to a pr I went in for oil change/usual maintenance. The bill was $450. This is double what they charged the previous time. I showed the itemized list to a private mechanic who noted I was overcharged by at least $200. Unacceptable. They lost me as their customer after 8 yrs. Sadly, they won’t miss my patronage. Oh, and my car is in perfect condition with very few miles. Absolute robbery. Not how to take care of your loyal customers. As a single mom, I can no longer afford to have a simple oil change and inspection at Toyota. Not to be believed. More

Not doing this. Don’t tell me how many words to write. Blah blah blah Don’t tell me how many words to write. Blah blah blah More

Unprofessional staff Members, they will gang up on you and almost force you to sign their terrible offer. the funny part is they won’t even fill up the gas tank for $70 after they make you spent tens of t and almost force you to sign their terrible offer. the funny part is they won’t even fill up the gas tank for $70 after they make you spent tens of thousands. Never go to this place!! More

Una experiencia agradable y un trabajo rápido eficiente y profecional de parte de el personal profecional de parte de el personal More

Q was awesome! He was extremely patient with us, not pushy, heard out our complaints about cilajet being optional when it’s clearly not. Answered every single quest He was extremely patient with us, not pushy, heard out our complaints about cilajet being optional when it’s clearly not. Answered every single question we had and worked with us for five hours! Mark in finance was also extremely helpful, honest and did his job the best he could despite some technological set backs. More

Very good service-only complaint is they didn’t catch low key battery. Had to go back the next day. key battery. Had to go back the next day. More

I arrived to pick up my car and stood in line with 4 others whose designated service professional was no where to be found. There was one poor guy trying to handle everything even though he had no idea others whose designated service professional was no where to be found. There was one poor guy trying to handle everything even though he had no idea what folks needed. It was beyond disappointing and frustrating. I felt bad for the guy but also, I needed to go! It was 5:15, where was everyone?? More

Prices are way too high. Almost $400 for a basic check up and oil change. Almost $400 for a basic check up and oil change. More