Downtown Toyota-Subaru of Oakland

Dishonest finance manager he ads on more months instead of 72. He put 75 months I’m so disappointed I don’t recommend friend to buy cars at downtown Subaru of Oakland of 72. He put 75 months I’m so disappointed I don’t recommend friend to buy cars at downtown Subaru of Oakland More

Dishonest Dealer using deceit and pressure to sell cars I was in the market for a new Toyota and looked into price and car availability at a few Bay Area Toyota dealers. Toyota of Oakland had the car I want I was in the market for a new Toyota and looked into price and car availability at a few Bay Area Toyota dealers. Toyota of Oakland had the car I wanted but unfortunately ended up dealing with Shiloh Lewis and his sales manager Omar Aslami. I think these two guys wrote the book on shading tactics in the old dealer handbook. During my customer experience they: retract quoted pricing, misrepresented inventory, resorted to high pressure sales tactics and lots of wasted time filled with endless excuses and game playing. In the age of online car shopping and transparent consumer reviews there are lots of dealerships willing to give you an honest and straight forward shopping experience and unfortunately Downtown Oakland is not one them. More

Dealership is a Scam- Nick Abassi is even worst !!!!!!!!EXPOSING BAD BUSINESS!!!!! IF you chose to go to this dealership, during the time that you sign your final paperwork (the contract), MAKE S !!!!!!!!EXPOSING BAD BUSINESS!!!!! IF you chose to go to this dealership, during the time that you sign your final paperwork (the contract), MAKE SURE ALL THE OPTIONAL items are $0! Sales/Finance will trick you in to buying it, they will even say, if you do not get the after market parts, then don't buy the car from their dealership As soon as you sign the paperwork. ONLY the warranty is refundable. Page 2/7 of your contract! Make sure Item D (1-3),E(1) and I(1-3) are all $0 these items are: Nitro for your tire $399 LoJack : $1495 Footprint : $399 Ciljet : $1995 Warranty : $4650 Invisible bra : $1095 If the finance tells you that your car "COMES with it" it is NOT TRUE. You are paying for it with a 30-45% mark up. You will walk out of the dealership with a bill that is $6000 more than what you agreed on. about $10,000-12,000 more if you got tricked in to getting extended warranty. SALES here makes "bonus" based on the aftermarket items (the optional items mentioned above) the dealership puts on your car. They make their money from service and when you let them work on your car. DONT LET THEM DO THAT. Nick Abassi is basically everything horrible you can imagine in a human. but I wont waste your time by telling you all how horrible he is- he is insulting, degrading, uneducated, and disgusting. He will do anything to justify what he is doing is "good business" More

2013 Preowned Mercedes CL550 - Sleazy Dealership I saw online under Toyota of Downtown Oakland preowned inventory a 2013 Preowned CL550 with low miles. After speaking with a bunch of guys I spoke wi I saw online under Toyota of Downtown Oakland preowned inventory a 2013 Preowned CL550 with low miles. After speaking with a bunch of guys I spoke with Isaac and he assured assured that the car has a clean title, no issue, no fault errors only a small bumper rash insisting that he looking at the car as we speak. I schedule an appointment the next day and I drive down took me more than an hour and when I arrive the car is in the worst condition. It was as it it was out of a dust storm. The side passenger mirror is broken. The rear bumper has been patched up. The front right fender is painted so bad that you can see the difference in the paint. When I drive the car, the cruise control does not work, the blind spot is inoperative, the pre safe function is inoperative. There is a violent vibration when the car moves. See all the pics. I am now super pissed....I try to speak to Isaac who is the first scam artist.... he is nowhere to be found... i then reach out to Faisal the General Manager... no response. Totally nonchalant... then I get directed to Nick the customer experience manager... typical sleazy salesman... he says well we sell the car as-is.... sure but at least tell the customer before hand of all the issues dumb xxx!!! Then he asks me hey do you the body line of the car.... xxx!!! I told him all the safety features of the car are inoperative.... how can you sell the car in the first place and why all of this was not told to me before hand..... His reply... silence and then he says he can't get any of these fixed and it is being sold as is. Well didn't say all of this on their website posting or person. Then he says thank you Sir for coming to see the car! And he leaves with no apologies!!! This is a long review... my suggestion the entire dealership appears to be scam artists, sleazy practices... with bait and switch....including Faisal, Nick and Isaac... pls stay away from this... this car which I was considering to buy from them was selling for $40k. So it was not a cheap clunker..... More

Dishonest Salesmanship Reviews are a place where facts, not opinions, are shared. We filed a complaint with the BBB and the Federal Trade Commission over their salesmanship Reviews are a place where facts, not opinions, are shared. We filed a complaint with the BBB and the Federal Trade Commission over their salesmanship practices. More

Buyer beware!!! Huge scammers!! Do not buy a car here. They will sell you a car with damage and not disclose it. Paid $60k for a 2018 sequoia only to find out they slammed something Do not buy a car here. They will sell you a car with damage and not disclose it. Paid $60k for a 2018 sequoia only to find out they slammed something in the door attempted to cover it up with whiteout! The door seal was ripped and door frame bent paint was chipped and scratched. They attempted to bend the door frame back themselves and pass it off. They won’t return calls and Toyota USA won’t do anything to force their hand. Will be taking them to small claims court and hope for the best.😒 More

Dealership has gone downhill I bought a Matrix from this dealership 12 years ago and was very pleased with the sales and service. My Matrix started break down and I bought a new I bought a Matrix from this dealership 12 years ago and was very pleased with the sales and service. My Matrix started break down and I bought a new Corolla. It has been a nightmare dealing with their staff and I regret purchasing a vehicle from them. They overcharged me $200.00 for the sales price and by coincidence they agreed to give $200 for my Matrix. They verbally required me to hold off paying off the balance of my car loan for 4 months or I would lose the $1000 manufactured rebate. That did not make sense to the Bank that held the loan. They sold me protection plans that I really didn't want and quoted me monthly car payments where the monthly payments were cheaper with the protection plans and more expensive without them. When I asked to get a print of both sales contract the finance person refused to print them out for me and so I walked out. The sales manager was able to persuade me to go back in with the finance person and I ended up purchasing the protection plans. Only after I signed the contract and had a chance to read the contract carefully, I believe the way they where able to get the monthly loan payments down with the contract for the protection plans was by extending the loan period in order to get the contract monthly payments down below the contract price without the protection plans. When I read the restrictions/conditions on the protection plans (having the work done by the originating dealership, getting approvals prior to work being done) it was not going to work for me because the intent was to give the car to my son after he graduated from college and had his driver's license and who does not live in Oakland. The day after I purchased the car and plans I sent Downtown Toyota an email requesting the cancellation of the protection plans. I've gone down twice, sent two certified letters to cancel the protection plans and refund me for overcharging me on the sales price and after two months I have not seen any movement. One of the protection plans I had to go down to have them sign the cancellation form. I go down to have the cancellation form signed and the finance person tells me that he can not sign it and that only the Finance Manage can sign it and I have to come back on Monday to have her sign it since she doesn't work on Saturdays. By coincidence I just happen to see her and she has him sign the form. The finance person also tells me that the refund for of the protection plans and the reimbursement for the overchargment on the sales price has been made to the bank which hold the loan to my car. Unfortuanately he did not realize that I had check with the bank prior to coming into the dearlership and no payment have been made. I checked with the company that issues the second protection plan today and they informed me that the dealership has not canceled the plan yet and only they can cancel the plan. This means until they receive a refund from the protection plan company, I will not receive a reimbursement from the dealership. As I said it's been nearly two months when I made the initial request to cancel the plans. I also notice that the other options for Portfolio Protection plans (Footprint, Lojack System, Cilajet, Invisisheild) that I told Abdul that I did not want and his response was that it was already installed on the car so basically I had no choice to except it. I should read the contract before I signed it, and if I did I would find out that the lojack would be activated and the other were warrants that could be decline. The worst one was the Cilajet that you have to use the Cilajet cleaning product in order to maintain the warranty on the Paint, fabric and Leather Vinyl protection...cost $1995. I do not receive responses from the finance department to my email or phone calls. The finance person accussed me of giving him negative reviews on my last visit to the dealership, which I didn't until now. I had given them ample time to remedy the problem and it still remains unresolved. I will resort to seeing the BBB can assist me in getting my money back. It sadden me to say the sales/finance staff has gone downhill and not worht the aggrevation they put you through. It was closer for me to take my Matrix to the Hayward Toyota Dealership to trade in my car and purchase a new car than to drive all the way to Oakland and purchase a new car from Downtown Oakland Toyota. My comments only reflect the sales department. I have always had good service from the service department and will continue to take my new car for servicing until such time that it declines. I have notice a change of staffing and wonder if staff is moving to One Toyota where there rating is higher. More

Nice dealership with friendly staff Great service and very good staff. They will give great deal. Gives great deal on used cars and maint programs. Go for it. Look for omar and abbey for Great service and very good staff. They will give great deal. Gives great deal on used cars and maint programs. Go for it. Look for omar and abbey for great deal -Divyanshu More

Terrible sales and worst customer service They sold me multiple addons . Thankfully I managed to cancel most of them . I wanted to cancel LoJack 3 days after the purchase and they won’t canc They sold me multiple addons . Thankfully I managed to cancel most of them . I wanted to cancel LoJack 3 days after the purchase and they won’t cancel , they also sold the most expensive LoJack without giving other options . I asked them to cancel the maintenance contract 3 days after the purchase , the confirmed they did but 20 days later I receive the confirmation of the maintenance contract from Toyota . On calling them they kept giving various stories. Sales manager never called back , very difficulty to speak to anyone . I will never recommend this dealer to any one for purchase for for services. More

incompetent NOT RECOMMENDED , STAY AWAY. worst dealership ever. i bought the car from them CERTIFIED pre-owned 8 months ago, i already bought an extended warrant NOT RECOMMENDED , STAY AWAY. worst dealership ever. i bought the car from them CERTIFIED pre-owned 8 months ago, i already bought an extended warranty from a third party through them. my brakes had a weird noise coming from a brake component in the engine compartment; i sent my car there and it took them 21days to GUESS what was the problem (guessing only, they couldn't verify, couldn't confirm); . they want to replace parts that they think it MIGHT be defective; only replacing parts until they hit the actual defective one. they want there money ($3500)by anymean; they will charge the warranty company $3500 if they fixed it correctly; or they will charge ME $3500 if they tried to fix it but they failed. they are not sure where exactly the problem is and want to charge me for fixing it even if they failed to fix!!! what logic is that???!!!! they are incompetent to handle mechanical car problems and they will make the customer the scapegoat?! and to add insult to injury they charged me $191 for a rental car i didn't ask for. i complained to the headquarter, i have proof for everything. i am taking my car somewhere else. NOT RECOMMENDED, STAY AWAY FROM THEM More