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Downtown Toyota-Subaru of Oakland
Oakland, CA
3,972 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 3,972 reviews
April 24, 2023
Poor communication. No reply to emails. Poor communication. No reply to emails. Poor communication. No reply to emails. Poor communication. No reply to emails No reply to emails. Poor communication. No reply to emails. Poor communication. No reply to emails. Poor communication. No reply to emails. More
by info
Employees Worked With
No one replied
Verified CustomerApril 24, 2023
My family and I walked in the door and we’re not greeted by anyone. There was a sales rep starring out the window but made no effort to greet us. A group of 3 guys were sitting on the staircase and waved us by anyone. There was a sales rep starring out the window but made no effort to greet us. A group of 3 guys were sitting on the staircase and waved us to come over to them. xxx. They didn’t even stand up. When they asked us what we were looking for, we told them we had scheduled a test drive of a rav4 prime. They all looked at each other and whispered who’s turn it was to help out the next customer. They walked us over to the desk and then left us and the woman at the desk had no idea who scheduled the meeting. We spent the next 15 minutes standing around while no one took the initiative to assist us. Extremely unprofessional and I would not recommend this dealership to anyone. More
by jon.chao33
April 23, 2023
5 Jennifer was wonderful, I came I without an appointment. They were able to see me right away and take care of the issue. Fast, knowledgeable, fair and friendly great experience! Thank you Jenni appointment. They were able to see me right away and take care of the issue. Fast, knowledgeable, fair and friendly great experience! Thank you Jennifer! More
by no e-mail
Employees Worked With
5
April 23, 2023
Reliable service and nice employees! They always keep me informed with what’s happening with my car. They always keep me informed with what’s happening with my car. More
by Travis Lynds
Employees Worked With
April 23, 2023
Loved the service. Everything was quick and easy and very professional. Would recommend the dealership Everything was quick and easy and very professional. Would recommend the dealership More
by Tom Adams
April 23, 2023
The people who helped, Jeff and then JD, were friendly and supportive of the process. and supportive of the process. More
by JNADAMS35
April 22, 2023
Great customer service. Everything was explained so I understand both car features and in finance. This is the second time I purchased a vehicle here. I will definitely come Everything was explained so I understand both car features and in finance. This is the second time I purchased a vehicle here. I will definitely come back to purchase another vehicle. More
by Amjhh5@gmail.com
Employees Worked With
5
April 22, 2023
The service agent was so good I’d give him 11 out 10 stars rating! Can’t really get much better and still keep it legal. Brilliant job and outstanding performance. stars rating! Can’t really get much better and still keep it legal. Brilliant job and outstanding performance. More
by rachelhege
Employees Worked With
Other Employees :
Not sure if our service rep was Joe and/or his replacement or who he replaced. We might have been one of his first clients.
