Downtown Toyota-Subaru of Oakland

Amazing service and friendly staff and fast in everything to finish also help you with smile to finish also help you with smile More

The service here is terrible. They go on break while helping you without saying anything or passing you to an associate. They refuse simple services like an oil change on a Satu They go on break while helping you without saying anything or passing you to an associate. They refuse simple services like an oil change on a Saturday. They are glued to their phone - I caught one on instagram after he told me he’d be with me in a minute. The worst is that after I was left waiting by a guy on break, I told his associate I couldn’t wait for him to return and he quoted me $270 more for the same job. These guys are lazy and they are crooks. More

Derick was very helpful in helping us find a car and answer all our questions about leasing, insurance, etc. Really enjoyed our experience. answer all our questions about leasing, insurance, etc. Really enjoyed our experience. More

Always,helpful in sorting out any problems with the car,great customer service, car usually ready when promised after servicing. Take extra time to answer my questions. Always feel car is in great shap car,great customer service, car usually ready when promised after servicing. Take extra time to answer my questions. Always feel car is in great shape after being serviced.thank you More

Awesome. Downtown Toyota has always done me right. Friendly, honest and get car back in a timely fashion Downtown Toyota has always done me right. Friendly, honest and get car back in a timely fashion More

Staff are friendly. But the value of the service for the price just isn’t there unfortunately. But the value of the service for the price just isn’t there unfortunately. More

DT Toyota of Oakland started out promising, but it all went down hill. I traded in my car to purchase a 2017 Hyundai Tucson and felt like I was getting a good deal until the Financing Mgr adjusted my loan went down hill. I traded in my car to purchase a 2017 Hyundai Tucson and felt like I was getting a good deal until the Financing Mgr adjusted my loan life without telling me as a ploy to get me to buy gap insurance and sold it as “i’ll help you out. How about I include it and your payment won’t go up at all?” I know, my bad for not asking, but now i have a 84 month loan instead of 72. But then when I went to leave, I noticed that the car had ZERO gas in the tank. I barely made it down the block!…only to overhear that the owner of the dealership is so cheap that they don’t put gas in the used cars. Thanks a lot. To top it all off, I got home and gave my boyfriend the spare key. He went to go take the car to get a car wash (because it was FILTHY) and the spare key didn’t work! I called JR the sales manager and he said it belonged to another car on the lot and that he’d make the sales rep pay for a new one for my Tucson and said they’d call me back when it was ready. That was 2 weeks ago and I still haven’t heard anything. I feel taken advantage of and was sold a filthy car with zero gas in the tank and thought I had two working keys, but only have one. REALLY disappointed. Would NOT recommend. More

For service I went to the service location not the dealership… maybe next time on Broadway dealership… maybe next time on Broadway More

Derrick was really helpful on getting me the car I wanted. Super nice guy and very professional. He gave me a great deal and the Manager was also very helpful wanted. Super nice guy and very professional. He gave me a great deal and the Manager was also very helpful More

Easy to make appointment at my desired time, quick drop off and convenient pick up. off and convenient pick up. More