Downtown Toyota-Subaru of Oakland

Derek was professional, courteous, knowledgeable, and responsive. He honored the online quote and sent me a garage door opener that I forgot in the trade-in. I was disappointed and annoyed by how har responsive. He honored the online quote and sent me a garage door opener that I forgot in the trade-in. I was disappointed and annoyed by how hard the finance guy tried to sell me the service plan and extended warranty. I have this experience every time I buy a car. More

I would give a zero if I could. Unethical bordering on fraudulent. Went too fast. Did not explain vehicle features in writing and said it had features it did not. Did not apply prom Unethical bordering on fraudulent. Went too fast. Did not explain vehicle features in writing and said it had features it did not. Did not apply promised discount of $2000 off the dealer price and would not refund when I caught it. Said I had to pay for lojack because it was already installed which it was not. Said it qualified for california green rebate which it does not. Awful experience. More

This is my 2nd review. The salesperson oversold services I DID NOT NEED. He said I should have transmission and brake fluids changed. This service is recommended at 30,000 The salesperson oversold services I DID NOT NEED. He said I should have transmission and brake fluids changed. This service is recommended at 30,000 miles. My car has less than 20,000 miles!! Had I known the actual service schedule I would not have had these services done until I reached the recommended mileage! This practice should stop. It preys on trusting people who leave such decisions to the so-called experts. More

Very flakey, I spoke with a salesman by phone to prearrange a purchase, he wasn’t there when I got there and the arrangement collapsed. prearrange a purchase, he wasn’t there when I got there and the arrangement collapsed. More

I called after a front end alignment was cancelled by another vendor. Toyota scheduled me in within 30 minutes. I really appreciated the quick service. another vendor. Toyota scheduled me in within 30 minutes. I really appreciated the quick service. More

Very good service, wonderful and polite service man, and He speaks Spanish, thank you for your help I can recommend that dealer to my friends and He speaks Spanish, thank you for your help I can recommend that dealer to my friends More

The customer service was impeccable thanks to the care and attention of Nadir. He was terrifically attentive with great communication and follow-through. Thanks to this care, Service Center is by far the and attention of Nadir. He was terrifically attentive with great communication and follow-through. Thanks to this care, Service Center is by far the best Subaru Service Center we have ever worked with and we will be returning and using this center in the future. More

Unfortunately, the staff was not able to help me, and told me that the part I needed was discontinued. They did reduce the diagnostic fee, which was kind, but I still paid a lot of money for nothing. told me that the part I needed was discontinued. They did reduce the diagnostic fee, which was kind, but I still paid a lot of money for nothing. More

The service was wonderful and Junior especially was a great help in making this process simple and structured great help in making this process simple and structured More

All of the staff are great! I work with Daniel Peña for Service & he always goes above & beyond to provide excellent customer service. I work with Daniel Peña for Service & he always goes above & beyond to provide excellent customer service. More