Downtown Toyota-Subaru of Oakland

Mixed review. Sometimes they were able to solve the problem, other times they blamed the driver. When I got Subaru of America involved, they helped me more and so Sometimes they were able to solve the problem, other times they blamed the driver. When I got Subaru of America involved, they helped me more and solved the problems. More

Kevin is an excellent communicator, explaining what service is needed for my car. He is personable and reassuring. The car is returned clean without left-over materials from the techs. I also liked service is needed for my car. He is personable and reassuring. The car is returned clean without left-over materials from the techs. I also liked having a ride home while my car was being serviced. More

Darrel was very helpful and the was service was fast very reassuring that my car will be safe and fun to drive reassuring that my car will be safe and fun to drive More

The sales person I work with, Terry Rowan was very cordial knowledgable and worked clearly with the management team making it pleasurable and not pushy . I appreciate his patience and dedication. cordial knowledgable and worked clearly with the management team making it pleasurable and not pushy . I appreciate his patience and dedication. More

I haven't been to the dealership yet. I have been contacted by the salesmen, they seem personable and knowledgable about their inventory. I am going to stop by the dealership soon. I have been contacted by the salesmen, they seem personable and knowledgable about their inventory. I am going to stop by the dealership soon. More

I appreciate how communicative Narinder was about what my car needed and what differentiated the different courses of action. car needed and what differentiated the different courses of action. More

Terrible experience with the salesperson on 12/19/23. He was opaque, arrogant, and used all the phrases he was likely taught would work to close the sale. I told him exactly what I needed and he talked He was opaque, arrogant, and used all the phrases he was likely taught would work to close the sale. I told him exactly what I needed and he talked his way around providing the information (information I was given at two other dealerships). When the “customer service manager” called me to see if I had bought a car yet, he hung up on me when I told him I bought a car but had some comments how he might have improved my experience.” By contrast, I had the best car buying experience I have ever had across the bay. More

I tried contacting the dealer both by phone and email numerous times about purchasing a car as I’m from out of state but I never got a response. I was ready to buy a car that had been on their lot for mo numerous times about purchasing a car as I’m from out of state but I never got a response. I was ready to buy a car that had been on their lot for months and they always emailed me, but never responded to my emails. The employee that was “helping” me was named Mila. I would respond to her email but never get a call or email back. I spoke with multiple people in sales who said they’d be in contact with me but they never messaged me. Would never again do business with a dealer like this. More

People’s very nice and good job working. ,prices are fear ,on time done the work. ,prices are fear ,on time done the work. More

Made an appointment to go see a 2019 Subaru Outback that was advertised online and on the dealership website for $23,000.00. Prior to the appointment I was called by 3 different people telling me they were was advertised online and on the dealership website for $23,000.00. Prior to the appointment I was called by 3 different people telling me they were running a special and they wanted me to talk to 'the manager' but neither of them would confirm what the special was or the price of the car. Got to the dealership and was then told that the base price of the car was $23,000 but with dealer add on's ($1,950 lojack, $599 nitrogen tire fill and $2,995 ceramic coating etc.) it was $34,000 and thats where we needed to start the negotiation. I was then told 'we have to make money somehow!' Why does purchasing a car have to be a game. Just tell me how much it is an don't waste my time. We bought the same model car elsewhere for $22,950 with no hassles. More