Downtown Nashville Nissan - Service Center

In July 2024. I took my car to downtown Nissan dealership for repair. The steering wheel was locking up while driving. The dealer was unable to reproduce the probl I took my car to downtown Nissan dealership for repair. The steering wheel was locking up while driving. The dealer was unable to reproduce the problem. They stated that the steering rack was the only thing that could cause this problem. The repair would cost $2700. They also recommended that the brakes be repaired and other recommended maintenance issues. Total cost was $4700. Before payment I asked are they sure this was solve the problem I was assured it would. The car was repaired. The next day the problem occurred at least 3 times. I notified the dealer and they told me to bring the car back. They kept the car for at least 4-5 days. They called in a Nissan engineer to diagnose the problem and found that the steering pump was actually the problem. I asked why wasn’t this person consulted initially and there was no answer. They then stated they could fix the problem for $1500 and that would just be the charge for the part. I could not give these ppl anymore of my money. I picked up my car. I filed a formal complaint. I called the sales manager asking for help and she stated a district manager would contact me. No one contacted me for over 2 weeks. I finally spoke with the manager today 8/10 asking for a refund of $2700 and he refused. More

May they die. Terrible service department. Do not buy or inquire about a xxxx thing over there. Terrible service department. Do not buy or inquire about a xxxx thing over there. More

I brought my 2021 Altima in for service on 3 separate occasions for the same problem. Each time they say that they fixed it, but the issue still remains. At this point, I have spent almost $1000 for a ca occasions for the same problem. Each time they say that they fixed it, but the issue still remains. At this point, I have spent almost $1000 for a car that is still under warranty. I have called Downtown Nashville Nissan numerous times and left messages over the course of 3 months with Glenda, Noah and LJ...none of which has ever returned any of my messages. The one time the Glenda actually answered the phone, she understood my circumstance and agreed that the Service Department should have communicated and did a better job handling service for my car. Then proceeding to ignore my subsequent messages. Go figure.... I am a two-time Nissan owner, but I am utterly appalled at the poor customer service and lack of basic care or concern for how they treat the people that purchase their vehicles. Completely lost respect for how they do business and honestly will think twice before I buy another Nissan. I only want what is right and fair, but I definitely feel taken advantage of. More

Please text or email. I hope that you truly read this and consider what I am saying to see if you have opportunities to improve your business. As of this moment, I do not I hope that you truly read this and consider what I am saying to see if you have opportunities to improve your business. As of this moment, I do not plan to purchase another vehicle from him nor will I refer anyone here. I have 2 definite complaints, maybe a third after I review my warranty documents. I realize this may be going to sales. However, this impacts them too. First, somwthings that impact my frustration that isn't under your control. I live about 40 minutes awat, I work overnights, and Covid and politics makes it difficult for you to hire quality people. My experience is this. I bought 1 vehicle from you several years ago. I had a great experience and was really taken care of. When bringing my vehicle in for service there was one service advisor who was rude and short. No problem, it happens. I just will not go to that one. When getting an oil change, I considered a new car and again had a great experience, this was at the beginning of Covid. Scheduling service on the website was real easy then the updated it and then - not so much. For one thing every click seems to bring up the May I Help You pop up. Ugggg. Recently, I couldn't schedule my oil change any more, just tire rotation. I scheduled that and showed to be told I wasn't supposed to be able to and I would have to wait 3 hours. MAD, I left. Here I am today after working a 12 hour shift to be here when your doors opened. I thought my extended service plan covered oil changes and tire rotations past two years but Jarred Meckley, service advisor told me it did not and it would be like $70. Obviously, this would frustrate anyone. I voiced my frustration including a swear word NOT DIRECTED AT Jarred. Instead of trying to hear my concern and attempt to deescalte me, he wanted to cancel the oil change and have me leave. What the xxxx? I have been in customer service for 34 years and I am currently a customer service manager. This guy needs some MAJOR training or to be let go! There was another person who was there who appeared to be a lead. He was calm and wanted to hear me out about my concerns. Everthing I said to this second person, Jarred wanted to interrupt and tell me how I was wrong. Again, what the xxxx? I told Jarred that he was trying to aggravate the situation. He snickered. Here I sit waiting for an oil change and tire rotation almost 1.5 hours later. I was 3rd in line. No one has come to more fully hear my concerns, apologize for Jarred or try to save my business. I do not feel you want it. If not, there are other dealerships. More

Spencer Dixon In the Service Dept is the WORST Spencer Dixon in service dept has NO ppl skills. this has happened on more than 3 times bringing my car for service. Upon first encounter he is very o Spencer Dixon in service dept has NO ppl skills. this has happened on more than 3 times bringing my car for service. Upon first encounter he is very obnoxious, rude and condescending. At 740am I stead of saying “good morning” or greeting me, the customer, his first words are this wait is 31/2 hours are you going to wait that long? Plus you need tires ASAP! His approach is very condescending and nasty. I am told he is the top sales service man at this location and in the nation but top sales should NEVER trump simple home training of knowing how to talk to ppl and knowing how to provide the basics in customer service. Thankful for Mgr Rick Danton who has saved the day and my return each month to this dealership. More

Helpful Will Garner - Senior Saleses Representative was very helpful & helped me to get into the car that I actually wanted. Very 5 stars & a big woop woop to Will Garner - Senior Saleses Representative was very helpful & helped me to get into the car that I actually wanted. Very 5 stars & a big woop woop to Downtown Nashville Nissan. Thank you so much! More