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Downtown Nashville Nissan

Nashville, TN

2.7
428 Reviews
Thank you for your interest in DOWNTOWN NASHVILLE NISSAN. We know you have many choices while shopping for automotive products and services on the Internet. Our goal is to provide you with a complete 1-stop shopping site while you are visiting our virtual dealership. We will provide you with quick, expedient answers to any questions you may have, including, providing you with all the information you may need to make an intelligent buying decision.
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25 Vantage Way

Nashville, TN

37228

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Showing 428 reviews

September 17, 2022

Service rep padded my bill because I refused unnecessary work BEWARE of scammers service reps More

by carlettejones71@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarred Meckley
Sep 17, 2022 -

carlettejones71@gmail.com responded

Jarred Meckley was extremely rude and condescending. I requested the routine services required at 30,000 miles, which is oil change, brake fluid exchange and tire rotation. He quoted $298.00 for all three services. He called me and told me he couldn’t do the tire rotation unless I purchased 4 new tires for $1,000. I told him my tires were only 2 years old and my car only has 30,000 on it. I had the car serviced in March 2022 at another Nissan dealership. The other dealership rated my tires in good shape. He said “well they were wrong”. I asked him “are you sure you have the right customers because my tires are fine”. He said” well, we don’t keep tires here to put on people’s cars to scam them”. I asked if he took my tire off he said no. He lied and said that I refused the tire rotation but the truth is that he refused to do it. He still charged me $305.00 with $163 in labor for a $29.00 brake fluid exchange. He said the labor is $175.00 per hour for that service but refused to provide a price list when I requested it. I have lost all confidence in the dealership and plan to file a formal complaint with the Better Business for fraudulent business practices.

August 18, 2022

I've spent $5K in repairs thus far in the first year of buying the $12,000 car and the car still needs more repairs. I am a college student, these are huge expenses for me. The sales rep knew this and took More

by nik.viv
Recommend Dealer
No
Employees Worked With
Don't remember employee's name
June 10, 2022

Please text or email. I hope that you truly read this and consider what I am saying to see if you have opportunities to improve your business. As of this moment, I do not More

by willwhisenant
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jarred Meckley
March 03, 2022

I regularly get my cars serviced at Downtown Nashville Nissan. Recently, they recommended I get my front brakes replaced. At that time both the right and left side measured at 3MM. Three months later I we More

by D. Oglesby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarred Meckley
Mar 11, 2022 -

Downtown Nashville Nissan responded

We regret to hear that you had a negative experience with us. We apologies for the miscommunication! Please don't hesitate to reach out to us if there's anything more we can do. Jonathan Strickland Reputation Manager (615) 248-5100 Ex: 2054 jstrickland@nashvillenissan.com

Mar 11, 2022 -

D. Oglesby responded

I have reached out to Downtown Nashville Nissan over and over, but haven't had any luck. After with speaking to you and Jarred, I later spoke with Glenda Bradbury, Customer Relations Manager. She said she would pass along a message for the service manager, LJ, to call me back. That was on 3/5. As of today, 3/11, I have not heard from him. I called Glenda back to let her know I was still waiting for a response on 3/7 and did not hear back from her this time either. I have also texted and emailed REGGIE GUILLORY, whose name also appeared on an email inviting me to give feedback. No response from him either. It's interesting that I continue to receive automated responses inviting me to share questions and concerns and have been advised Downtown Nashville Nissan "will do everything in our power to gain your complete satisfaction". From what I can tell, nothing has been done and I am not completely satisfied.

February 18, 2022

I want to say thank you to the man at downtown Nashville Nissan that recommended my 17 daughter get new tires and recommended we get the best, more expensive ones and alignment. These guys have customers sa More

by Trence Dunlap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LJ Scripter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarred Meckley
Feb 24, 2022 -

Downtown Nashville Nissan responded

Trence Dunlap, we are glad we could help! If you're ever in need of more help, please let us know!

February 11, 2022

I bought my van in October of 2021.A month goes by and I bought my van in October of 2021. A month goes by and we still don’t have a tag.. No big deal. Go back down there get a new tag ask what the hold More

by keely campbell
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charlie Walters
Feb 24, 2022 -

Downtown Nashville Nissan responded

Hello, Keely. This is Jonathan Strickland with Downtown Nashville Nissan. I wanted to wait until I had all the details before responding to your review, but I feel that you deserve a more immediate response. First, I want to thank you for your business. Just know that this situation has our full attention, as we are working on your issue. You can reach out to me at any time on my contact information below. Jonathan Strickland Reputation Manager (615) 248-5100 Ex: 2054 jstrickland@nashvillenissan.com

November 23, 2021

Financing department is not very friendly. Toxic loan department and will hold your keys if you try to back out. More

by chinesesteelproductions
Customer Service
Friendliness
Price
Recommend Dealer
No
August 12, 2021

I purchased a new truck from Downtown Nissan a year and a half ago. 3 time Nissan owner. 7/31/21 my truck was in for service and the sales manager Charles called me and said he had seen my truck in service a More

by SteveO
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Glenda Bradbury
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Sales Managers , Clement Lehman, Jonathan Strickland
Aug 23, 2021 -

Downtown Nashville Nissan responded

Steve, I understand how you feel. I would not appreciate that either. After talking with the managers, there was indeed a miscommunication. We were given the impression that your trade was a higher trim level, so we took that into account in the pre-appraisal. We had to readjust the offer after seeing it was a base model. We are sorry, and If you are willing, give me a call at the number below. Jonathan Strickland Reputation Manager (615) 248-5100 Ex: 2054 jstrickland@nashvillenissan.com

Aug 23, 2021 -

SteveO responded

There was no misunderstanding my truck was in your service bay when your sales manager gave me the quote. Besides that he was looking at my original purchase documents from your dealership while we were on the phone. He also never offered me lower interest financing from Nissan that I qualified for. He only handed me a buyers offer with no explanation I guess hoping that I wouldn’t know the difference.

August 10, 2021

Typically I only write reviews when I have had an exceptional experience. However, having two disappointing experiences with Downtown Nashville Nissan I felt compelled to share my experience. Purch More

by ljw161
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Pritchard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Downtown Nashville Nissan responded

Linda, we are disappointed to hear that you did not have a more positive experience with us at Downtown Nashville Nissan. It is paramount that you have a quick and easy experience with each and every visit. I would feel the same way if I did not receive my tags on time. However, we can not prevent all delays from happening, and with the current climate, this type of delay has happened more than we'd like. Although this issue is nationwide is beyond our control, we do apologize for this inconvenience. As for the recent visit, we also understand your frustration. It is our goal to help everyone get their desired vehicle and payments, but there were some obstacles that prevented us from doing so this time around. Your feedback helps us improve and we would like to learn more about how we can make this better. If you are willing, send me an email or call me at the contact information below. Cordially, Jonathan Strickland Reputation Manager (615) 248-5100 Ex: 2054 jstrickland@nashvillenissan.com

January 18, 2021

Bought my second vehicle here Jan 8 . Both were bought from Ricky G. He is very easy to work with and was very helpful in getting the vehicles we ask to look at and test drive brought up for us to look at More

by TNguy
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ricky Gillian