Downtown Nashville Nissan

was scammed in this Nissan company. I bought a car and I still haven't even paid my third installment to my bank and the truck has a bottle of oil. I have gone and nobody has wanted to I bought a car and I still haven't even paid my third installment to my bank and the truck has a bottle of oil. I have gone and nobody has wanted to answer me. I took it to Ford for a review and the truck's engine was replaced. How is it possible that they never knew about that big problem. and they don't want to answer me or change the car. Check your cars well. In the contract that I signed, they never told me about the problem. I hope they solve me. More

May they die. Terrible service department. Do not buy or inquire about a xxxx thing over there. Terrible service department. Do not buy or inquire about a xxxx thing over there. More

The service department is terrible, worst in the industry. They let Rick Dantinne go and kept the xxxx, shame on downtown Nissan. I would never purchase a vehicle from this dealership ever, because industry. They let Rick Dantinne go and kept the xxxx, shame on downtown Nissan. I would never purchase a vehicle from this dealership ever, because of the service dept. More

I bought my black 2020 Nissan Rogue from this dealership. I bought it brand new. A few days after buying it, I was told I had to return it because it was the wrong one and was sold to another customer. I I bought it brand new. A few days after buying it, I was told I had to return it because it was the wrong one and was sold to another customer. I came back and was given gray one. I thought it was strange but didn't make a big deal of it. I was promised free fill ups for my inconvenience, time missed from work, etc. which I never received. My biggest issue was that I was only given one key. I asked for the second key. The sales department couldn't find it. They spent a considerable amount of time looking for it. I was told a new one would be made and I could pick it up. There was communication back and forth each time I came in for oil changes and tire rotations. All of a sudden no one could remember that they lost the spare key. I was blamed for not getting this info in writing. I later was contacted repeatedly about trading my vehicle for a new one. When I brought up the fiasco about the spare key the solution was that I could trade my current one for a new one then I would have 2 keys. LOL My experience was less than professional and even though I am close to buying a new vehicle I will not be buying one from this dealership. More

I brought my 2021 Altima in for service on 3 separate occasions for the same problem. Each time they say that they fixed it, but the issue still remains. At this point, I have spent almost $1000 for a ca occasions for the same problem. Each time they say that they fixed it, but the issue still remains. At this point, I have spent almost $1000 for a car that is still under warranty. I have called Downtown Nashville Nissan numerous times and left messages over the course of 3 months with Glenda, Noah and LJ...none of which has ever returned any of my messages. The one time the Glenda actually answered the phone, she understood my circumstance and agreed that the Service Department should have communicated and did a better job handling service for my car. Then proceeding to ignore my subsequent messages. Go figure.... I am a two-time Nissan owner, but I am utterly appalled at the poor customer service and lack of basic care or concern for how they treat the people that purchase their vehicles. Completely lost respect for how they do business and honestly will think twice before I buy another Nissan. I only want what is right and fair, but I definitely feel taken advantage of. More

I am a young woman and went alone. I went in for an oil change. I was blatantly lied to, taken advantage of, and beaten down into getting a car. The salesman and the managers lied to m I went in for an oil change. I was blatantly lied to, taken advantage of, and beaten down into getting a car. The salesman and the managers lied to me about my final payment price. In the finance office, I kept saying no to add-ons, but Ken would not take no for an answer. I had already been trying to leave for hours, they kept showing me cars worse than my own, I finally make it to finance, and I never even said yes to the add-ons he was insisting on. I am telling you, I said no to them at least 5 times, and I finally exasperated "whatever" to get on my multi hour drive home. I told them before even stepping foot in the building that I was not interested in the car they kept trying to put me in. I have spoken to Nissan, and the deal is not yet funded, meaning I do not own the car I am driving but I do still own my Altima that they are holding hostage. I wasted over 3 hours yesterday explaining to them that I have already spoken with Nissan, and I rightfully want my car back. They kept refusing and outright lying to my face. They told me to leave multiple times and were rude and unprofessional. One manager left in the middle of our conversation and I didn't see him again. I initially asked to speak to the general manager and was informed that he was not there. I later asked for his/her name, and Ray Pritchard said that he would speak to me. He gave me the same run around as the other manager. I asked for the gm's contact card and Ray said he didn't have anymore of his own card, even though he is not the gm. From my best understanding of googling and reading reviews, he is a 'horrible sales manager' at best. I asked other employees in the building for the name of the gm and owner, and everyone was acting very shady. One lady outright lied and said it was Ray. They do not have an employee directory online, nor in store. The live chat on their website doesn't know. Why is this dealership so sketchy about their management? Not to mention, I read a former employee's review on indeed that highlighted the harassment the managers impose upon their female coworkers: [had to remove the link to comply with dealerrater guidelines, but is easily googleable to find] From the viewpoint of a young female, this is a dangerous place to be. More

I purchased my 2017 Nissan Murano Platinum brand new from this dealership. It was a rocky start, but the service manage, LJ Scriptor saved the day. My SD card was missing (they’re VIN specific) and were on this dealership. It was a rocky start, but the service manage, LJ Scriptor saved the day. My SD card was missing (they’re VIN specific) and were on b/o for 6+ weeks. He was in constant contact with me, weekly, about the status. Even after I called Nissan N.A. expressing my disappointment with the sale and lack of involvement from other team members, LJ was the only one that seemed to have cared… and he was the last person to be involved with a brand new vehicle sale (they threw him under the bus). However, bc of LJ’s caring demeanor over the years, I only bring it to him to service. 175.000 miles later, my vehicle is still going strong. The one thing about this dealership that has it going for them is the lifetime warranty. I had to have my transmission replaced (typical of CVT) and it cost me $100 since all my service work was done at DNN. LJ submitted the claim with ease and there were no issues, and still no issues. His staff is great, Reggie takes care of me in absence, but LJ will always come and greet me when he sees me. He has fixed minor things, helped me out, and really has gone out of his way to make sure I am a satisfied customer. 100%!!! And yes, I will purchase another Nissan from this dealership (as long as they still have the lifetime warranty) bc this is the deal saver! Thanks LJ for saving the sale and sealing the deal for another sale in the future. Your service department is top notch and will keep me as a solid DNN customer. Thanks! More