Downtown Nashville Nissan

was scammed in this Nissan company. I bought a car and I still haven't even paid my third installment to my bank and the truck has a bottle of oil. I have gone and nobody has wanted to I bought a car and I still haven't even paid my third installment to my bank and the truck has a bottle of oil. I have gone and nobody has wanted to answer me. I took it to Ford for a review and the truck's engine was replaced. How is it possible that they never knew about that big problem. and they don't want to answer me or change the car. Check your cars well. In the contract that I signed, they never told me about the problem. I hope they solve me. More

May they die. Terrible service department. Do not buy or inquire about a xxxx thing over there. Terrible service department. Do not buy or inquire about a xxxx thing over there. More

The service department is terrible, worst in the industry. They let Rick Dantinne go and kept the xxxx, shame on downtown Nissan. I would never purchase a vehicle from this dealership ever, because industry. They let Rick Dantinne go and kept the xxxx, shame on downtown Nissan. I would never purchase a vehicle from this dealership ever, because of the service dept. More

I bought my black 2020 Nissan Rogue from this dealership. I bought it brand new. A few days after buying it, I was told I had to return it because it was the wrong one and was sold to another customer. I I bought it brand new. A few days after buying it, I was told I had to return it because it was the wrong one and was sold to another customer. I came back and was given gray one. I thought it was strange but didn't make a big deal of it. I was promised free fill ups for my inconvenience, time missed from work, etc. which I never received. My biggest issue was that I was only given one key. I asked for the second key. The sales department couldn't find it. They spent a considerable amount of time looking for it. I was told a new one would be made and I could pick it up. There was communication back and forth each time I came in for oil changes and tire rotations. All of a sudden no one could remember that they lost the spare key. I was blamed for not getting this info in writing. I later was contacted repeatedly about trading my vehicle for a new one. When I brought up the fiasco about the spare key the solution was that I could trade my current one for a new one then I would have 2 keys. LOL My experience was less than professional and even though I am close to buying a new vehicle I will not be buying one from this dealership. More

I brought my 2021 Altima in for service on 3 separate occasions for the same problem. Each time they say that they fixed it, but the issue still remains. At this point, I have spent almost $1000 for a ca occasions for the same problem. Each time they say that they fixed it, but the issue still remains. At this point, I have spent almost $1000 for a car that is still under warranty. I have called Downtown Nashville Nissan numerous times and left messages over the course of 3 months with Glenda, Noah and LJ...none of which has ever returned any of my messages. The one time the Glenda actually answered the phone, she understood my circumstance and agreed that the Service Department should have communicated and did a better job handling service for my car. Then proceeding to ignore my subsequent messages. Go figure.... I am a two-time Nissan owner, but I am utterly appalled at the poor customer service and lack of basic care or concern for how they treat the people that purchase their vehicles. Completely lost respect for how they do business and honestly will think twice before I buy another Nissan. I only want what is right and fair, but I definitely feel taken advantage of. More