Downtown Hyundai

Service Work This is the second time we've had substantial work done on my 2015 Hyundai Santa Fe by Hyundai Downtown. Each time we have had excellent service. My t This is the second time we've had substantial work done on my 2015 Hyundai Santa Fe by Hyundai Downtown. Each time we have had excellent service. My transmission was acting up irregularly and we finally got it sorted out with Hyundai. Unfortunately, we had to replace the transmission but Ashley (customer service rep) did everything she could to help us get a good deal on the work that needed to be done. She helped us get the best price possible price on the transmission and communicated proactively through the entire process. We have been so grateful for the customer service we have received with this vehicle. More

Went for warranty work & the tech jammed my ignition where I couldn't get the key out. I reported & they fully repaired the next day. where I couldn't get the key out. I reported & they fully repaired the next day. More

over charged, ripped off and dealership knows it I post a review of the dealership earlier when they refused to refund us our over paid registration fees and they said that we failed to inform them w I post a review of the dealership earlier when they refused to refund us our over paid registration fees and they said that we failed to inform them we were military when we purchased my husbands car back in June. However, the sales rep and the manager on duty were well aware that we were military as we discussed my husbands job, the base and the sales rep even drove from Nashville to Clarksville to pick up the remainder of the funds to pay for the vehicle. We were told that the sales tax we were charged could not be refunded to us, but it would have to be refunded to the dealership and then the dealership would have to refund us. However they are refusing to fill out any paperwork to process the refund so we can get our sales tax back. We purchased this car over 6 months ago and we are still fighting to get what is owed to us. They are a horrible dealership, and I do plan to contact the IRS, the BBB and the state until this issue is resolved and we are refunded over $700 that we should NOT have had to pay, especially on a vehicle that we were paying CASH for. my last review the person who responded was beyond rude and made it seem like it was our issue, when it was the dealership who KNEW we were military and failed to waive the sales taxes. DO NOT USE THIS DEALERSHIP! They are shade and will rip you off and then ignore you. HORRIBLE customer service! More

I recently purchased a Hyundai Ioniq from this I recently purchased a Hyundai Ioniq from this dealership and was a great shopping and buying experience. My salesman Allen Collier was excellent an I recently purchased a Hyundai Ioniq from this dealership and was a great shopping and buying experience. My salesman Allen Collier was excellent and I would highly recommend him to anyone shopping for a new vehicle. The entire staff was very helpful from my window shopping, test drive and purchase day, they all were very pleasant . I believe they helped me make the right purchase decision for me and I believe that I got a fair deal , and a seamless, purchase without any pressure. I would rate them better than any of the other dealerships ,of the several I shopped at before this purchase. Thanks again for such a good experience and I look forward to doing business with you guys in the future. More