Downey Nissan - Service Center

Exceptional service and work done. I came from an another dealership to correct the poor workmanship that was done to my 2016 Nissan Maxima after having it there for 8 days. I was not a I came from an another dealership to correct the poor workmanship that was done to my 2016 Nissan Maxima after having it there for 8 days. I was not about to give them another moment of my time to get bad service repair. I came to Downey Nissan to see if I could get my vehicle fixed correctly. Downey Nissan exceeded my expectations. I was shown what was wrong with the repair from the other dealership. I took a picture. I drove away completely satisfied with the work done on my vehicle. More

Unhelpful, condescending, and overall careless I took my car to check the air pressure on a tire and they told me nothing was wrong that it was a change in temperature that caused this (I don’t thi I took my car to check the air pressure on a tire and they told me nothing was wrong that it was a change in temperature that caused this (I don’t think heat decreases pressure, less so 14 psi lower than it should be). When I looked at the work order, it said nothing of a tire check. I took it in the following week and they told me they didn’t even see my car service in the system from the previous week. When they inspected it, they said there was a nail in my tire. I spoke to the manager Yoni about it and told him I traveled with my newborn child in that car, under dangerous conditions, after they told me nothing was wrong and he said “Sorry I don’t see anything in the system, I don’t know what to tell you. If you have the work order I can reprimand whoever is at fault.” My point wasn’t to get anyone in trouble, it was the fact that I didn’t get the service provided that I asked for, and my family was put in danger. The manager was blind to this, didn’t offer an apology, didn’t offer a discount, I spent money on Ubers, wasted my time more than once for the same issue, and nothing was done about it except a ridiculous bill and a condescending attitude about how I didn’t have the receipt for the previous work order. In addition to that, my AC wasn’t working, they told me the manufacturer over charged it (What does that mean? Couldn’t get a clear response) but it was fixed. Drove the car home and the AC is still not working. I’ll have to take it again, and deal with the same carelessness and condescending attitudes. Oh one last thing, if you want to get the status of your vehicle, good luck with that, because the only person who can help you is the one person (out of dozens of employees) who took your car in. Such a mess. More

Downey Nissan Overall great customer service! I have been bringing my car here for at least 7 years and I’ve never been disappointed. Everyone I have dealt with is Overall great customer service! I have been bringing my car here for at least 7 years and I’ve never been disappointed. Everyone I have dealt with is very professional.The detailed video they send with the maintenance recommendations is a plus! I hope my experience at Downey Nissan will continue to be great! More

Profesional service Awesome service thank you Guys you’re the number one and the service too I but 4 cars already and I referred two co workers and they but a cars too Awesome service thank you Guys you’re the number one and the service too I but 4 cars already and I referred two co workers and they but a cars too thank you More

Good service from Steve Saenz I can say it’s good here and having Steve Saenz here make it better he is very patient and very detail guy thank you Downey Nissan I can say it’s good here and having Steve Saenz here make it better he is very patient and very detail guy thank you Downey Nissan More

Great service all around I took my truck on a Tuesday, late afternoon. The service department and fo I took my truck on a Tuesday, late afternoon. The service department, unfo I took my truck on a Tuesday, late afternoon. The service department and fo I took my truck on a Tuesday, late afternoon. The service department, unfortunately, had just closed. But that didn’t stop Steve Saenz from helping me as much as he could. He broke down, in detail, what possible electrical/transmissional/ or even engine problems I was possibly facing based on my explanation of my experience. He explained what the possible problems were and how they possibly came to be. But assured me that his team would thoroughly check and repair the issue. Steve even broke down what the possible payment options would be. Everything was explained step by step. The very next day I received an email update with a video by service team member who was assigned my truck explaining what the issue was and what possible services I should look into next. I was genuinely satisfied with the line of service and professionalism I was given from Downey Nissan! More

Excelent! Best customer service I have had in a long time. I took in my car for service and was helped by Antonio De La Rosa. He was very knowledgable in all t Best customer service I have had in a long time. I took in my car for service and was helped by Antonio De La Rosa. He was very knowledgable in all the aspects of my vehicle. Gave me recomedations on services needed, but never was "pushy" towards me getting them. He was able to get my service done rapidly so i could enjoy the rest of my Saturday. Highly recommend taking your car to Antonio. More

Fastest service experience Mr Ochoa made my service experience fast and simple , and the quickest ever. I showed up to the service side and right away was greeted with a friendl Mr Ochoa made my service experience fast and simple , and the quickest ever. I showed up to the service side and right away was greeted with a friendly smile. With in an hour that I did not feel !! waiting in the lounge area which was clean, I was already on my way , Downey Nissan Is the best More

Great Very friendly staff specially Maury! Good donuts. Fast and professional service here in Downey Nissan. I will come back here again and tell my friends Very friendly staff specially Maury! Good donuts. Fast and professional service here in Downey Nissan. I will come back here again and tell my friends to visit for any car services. More

Always professional and efficient I won’t go anywhere because of the customer service I receive at Downey Nissan. They always meet my needs and in a timely manner. They’re the best! I won’t go anywhere because of the customer service I receive at Downey Nissan. They always meet my needs and in a timely manner. They’re the best! More