Downey Nissan - Service Center

The purchase experience was quite professional, but the follow up and subsequent repair was horrendous. During vehicle inspection we identified a defective right rear door lock & missing spare key. I was t follow up and subsequent repair was horrendous. During vehicle inspection we identified a defective right rear door lock & missing spare key. I was told the mechanic for the repair was unavailable and I would be contacted the following week to arrange repair. More than 3 weeks passed before I was contacted and arrangements made for the repair along providing floor mats which were missing as well. I arrived as scheduled (0900) told the service advisor I would wait & proceeded to the customer lounge. Within an hour Mr. Gonzalez advised that a part had to be picked up to repair the defective door lock. Another 2 hours passed and I made contact with Mr. Gonzalez to ask the status of my vehicle. He indicated the spare key was just being made. After another 30 minutes Mr. Daniel Godinez inquired the reason for my wait and assisted in getting my vehicle & closing out the paperwork. The contact with the service advisors was great. Both Mr. Gonzalez & Mr. Godinez were professional. But the most appalling part of the experience was that I had an arranged appointment for what I thought to be a minor repair and it took 4 hours to complete the work. I was given no indication as to the length of time the repair would take. Had I been given any indication the work would take 4 hours to complete, I would have made other arrangements (drop off vehicle or utilized courtesy shuttle). So as a customer/consumer, I feel your operation should do a much better job of keeping its guests informed. I believe you have a general idea of the time needed to make the repairs and should pass that information on to your guests. That would allow guests to make a more informed decision as to how best to utilize their time. So in closing, while the purchase experience was really more comnforting than at other dealerships the subsequent service follow up was horrendous & prevents me from recommending the dealership to others. More

I had an appointment for a simple 1st time oil change on my new car purchased in Nobember 2010. My appointment was at 2:30 pm. I arrived exactly at 2:30 pm. I waited in my car - no one came out to greet my new car purchased in Nobember 2010. My appointment was at 2:30 pm. I arrived exactly at 2:30 pm. I waited in my car - no one came out to greet me so I went in. Service advisor was very nice and I told him "I was waiting for someone to greet me but nobody came". His reply was "sorry, the other advisor is doing a test drive". So he did my paperwork then asked me to have a seat and wait. It was about 3:30 when the advisor said "the car is done - we're just giving it a wash for you". I said ok, I hope it's not too long because I have another appointment. At 3:53 pm I went to the cashier and asked if my car was ready - she said the paperwork wasn't there yet. I asked her to cancel the car wash - I needed to leave. I wanted to cancel the membership oil change package that I agreed to puchase but she said I would need advisor to change paperwork again - I said nevermind - I needed to leave. She called for my car via the PA system and the car was brought up. I know the car wash is just a courtesy and not a full out car wash but the passenger window and rear windows were just wiped down and not washed although the car and tires looked clean. I just feel that the advisor should have come to me to apologize face to face and escorted me to my car. It's ridiculous to have to wait 1 1/2 hours for a simple oil change. I should have received the oil change at no charge for my inconvenience. Thank you More

I spoke with Cythia over the phone and and set up an appoint to rent the Nissian cube. Cythia was detailed and friendly on the information that I would need to rent this vehicle. I was very happy on the appoint to rent the Nissian cube. Cythia was detailed and friendly on the information that I would need to rent this vehicle. I was very happy on the price the vehicle was rented to me for. Overall I recomend this dealer ship friendly staff and eager to help you. Thanks for a great experience. More

Downey Nissan service dept are always very friendly and helpfull. They listen to my complaints about my car and fix it and take the time to explain it to me. Also they always wash my car. On the day I sc helpfull. They listen to my complaints about my car and fix it and take the time to explain it to me. Also they always wash my car. On the day I scheduled service for my car I was too sick to bring it in. So Ruben Serna picked up my car and brought it in for me. More

Well not only are the employes friendly but they are ontop of things.The employes have great customer service skills from telling you what you need and taking care of any problems or questions you have ontop of things.The employes have great customer service skills from telling you what you need and taking care of any problems or questions you have about your vehicle overall I would definately recomend this dealer to my friends. More

I have never been so satisfied with dealing with a dealer service department as I was at Downey, the people are friendly and know what u need. I will always go back to Downey Nissan. I was driving all the wa service department as I was at Downey, the people are friendly and know what u need. I will always go back to Downey Nissan. I was driving all the way to Universal City and their service was horrible! Thanks Downey Nissan More

It took a long time to get the car back. Walt left on vacation and nobody followed up on the repairs or time of delivery. I was left on the line for a long time. They said they would call back and they n vacation and nobody followed up on the repairs or time of delivery. I was left on the line for a long time. They said they would call back and they never did. Overall a terrible experience. You will never get my business again. More

Very bad experience ever since I purchased my new vehicle. Radio has been changed 3 times & it took over 2 months for them to replace my radio the last time I went.I directly went to to service direc vehicle. Radio has been changed 3 times & it took over 2 months for them to replace my radio the last time I went.I directly went to to service director thinking he would take a better care of my situation,but it was worse.never received a phone call back from him letting me know if my radio had arrived.last service I asked for them to check my interior lights because one wasn't working.my car was returned to me in the same condition.nothing was fixed.so having to go back & forth so many times is such an inconvenience....my car is finally fixed after all I've been through on a brand new car.I just can't believe how many problems this new car has given me.wouldn't buy a nissan ever again =( More

The workers are all very friendly. Even without an appointment you will not have to wait long for someone to take your information and your vehicle for servicing. othing you asked them to do seems l appointment you will not have to wait long for someone to take your information and your vehicle for servicing. othing you asked them to do seems like an inconvenience but rather a pleasure for them. More