Downey Nissan - Service Center

For those of us whoose job requires that we start our shift early in the morning, it becomes nearly impossible to obtain the maintenance that our vehicles require and being able to drop of my vehicle tha shift early in the morning, it becomes nearly impossible to obtain the maintenance that our vehicles require and being able to drop of my vehicle that early in the morning is great but it is even more satisfying when you know you can count with shuttle service to be picked up and droped off. The services provided to me on 5/16/2011 were very fast, I dropped off my vehicle at 7:24 am and by 9:00 am I was already getting my call telling me the services were complete. I would also like to acknowledge the shuttle driver on that day for his hard work, on picking me up that day, unfortunately I do not have his name. I commend you on the great service you are able to provide those of us that are constantly working. And would definitely recommend your dealer to all Nissan owners!!!! Sincerely Mireya Murillo More

I went in for a scheduled oil change. 2 hours later I I went in for a scheduled oil change. 2 hours later I received my car, unwashed. I was told it would be 1 hour. 2 hours later I got tired of waiti I went in for a scheduled oil change. 2 hours later I received my car, unwashed. I was told it would be 1 hour. 2 hours later I got tired of waiting and requested my unwashed car back. It looked like they were busier washing employees' cars instead of customers' cars. Will never go back! Annoyed, Sal Vidrio More

From beginning to end, the website to schedule an appointment, the time frame "the next day", the friendly greeting from the employees, assisting with transportation while my truck was being service appointment, the time frame "the next day", the friendly greeting from the employees, assisting with transportation while my truck was being service and the service to my truck. Everything at Downey Nissan was a very good experience. I will go back and refer others to this location. More

The person at the service desk is trying to get money for nothing from the customers... I went for oil change and he wanted me to pay $180 just to have the car checked ... !!! after I got the car back, h nothing from the customers... I went for oil change and he wanted me to pay $180 just to have the car checked ... !!! after I got the car back, he gave me a list of things to do in the car without any explanation to any item listed. when I asked about the details.. His first response was about the price !!!!! More

I went in for a 30 minute oil change, but I was there for 1 hour and 45 minutes. I was told I could not be shuttled home for a "30" minute service. Please refer to the aforementioned. I asked for a flat to b 1 hour and 45 minutes. I was told I could not be shuttled home for a "30" minute service. Please refer to the aforementioned. I asked for a flat to be fixed because I had a nail in my tire. They told me that they didn't "find it". I took a look as I was leaving and it was still there. I also requested a tire rotation and brake inspection. But they were not performed. I only knew of what they didn't do because I asked specific questions about my tire and brakes. This made me question whether they even performed the oil change. I was not satisfied with this visit. More

Dear Sir, I use to have a Nissan Maxima, which I totaled Dear Sir, I use to have a Nissan Maxima, which I totaled last year, now I have a Infinity G35,(which I like much better because of rear wheel drive), Dear Sir, I use to have a Nissan Maxima, which I totaled last year, now I have a Infinity G35,(which I like much better because of rear wheel drive), Even so I live and have a friend in Metro Infinity in Monrovia, I still prefer to service my car in Downey Nissan , because of excellent customer service and correct and on time repairs. I usually ask for Walter (Wally), who is a great , helpful and very customer oriented guy. Using your service for already 2 years, I have nothing but praise your good work! Thank You, Kamil Horak PS, too bad that Nissan does not make decent 4 seat RWD without VST...well, there is always Infinity, I guess. More

Walt has always answered and addressed any concerns I have experienced with my vehicle. I have had several issues with my 2008 Armada transmission while on the road, and Walt provided me with advice and have experienced with my vehicle. I have had several issues with my 2008 Armada transmission while on the road, and Walt provided me with advice and direction as to what to do and watch out for until I was able to return home. Upon returning home, he has made it very possible for me to get my vehicle inspected and provided me a loaner car with hesitation. I previously used to go to Schraher Nissan in long beach until they closed, and have chosen Downey Nissan because of the first intitial call for service and great positive conversation I encountered with Walt. More

I used to go to West Covina Nissan and I think you are I used to go to West Covina Nissan and I think you are much better than them. Especially time-wise. I felt very comfortable form the first phone call I used to go to West Covina Nissan and I think you are much better than them. Especially time-wise. I felt very comfortable form the first phone call to my visit and I'm very happy with your service. I feel confident that I won't be talkied into something that I really don't need yet. West Covina told me I would get 10% better gas milage if I switched my tires from air to gas and I did not see any improvement. More

I took the car for red service maintenance. I also asked when I came in that I wanted to know how much a wheel cover would cost. However, I was not called back. When I came to pick up the car, they told me when I came in that I wanted to know how much a wheel cover would cost. However, I was not called back. When I came to pick up the car, they told me they had the wheel cover, but since it was late there was no mechanic available to install it. If I had been called and told the wheel cover was available, I would have picked up the car earlier to get the wheel cover installed. More

The purchase experience was quite professional, but the follow up and subsequent repair was horrendous. During vehicle inspection we identified a defective right rear door lock & missing spare key. I was t follow up and subsequent repair was horrendous. During vehicle inspection we identified a defective right rear door lock & missing spare key. I was told the mechanic for the repair was unavailable and I would be contacted the following week to arrange repair. More than 3 weeks passed before I was contacted and arrangements made for the repair along providing floor mats which were missing as well. I arrived as scheduled (0900) told the service advisor I would wait & proceeded to the customer lounge. Within an hour Mr. Gonzalez advised that a part had to be picked up to repair the defective door lock. Another 2 hours passed and I made contact with Mr. Gonzalez to ask the status of my vehicle. He indicated the spare key was just being made. After another 30 minutes Mr. Daniel Godinez inquired the reason for my wait and assisted in getting my vehicle & closing out the paperwork. The contact with the service advisors was great. Both Mr. Gonzalez & Mr. Godinez were professional. But the most appalling part of the experience was that I had an arranged appointment for what I thought to be a minor repair and it took 4 hours to complete the work. I was given no indication as to the length of time the repair would take. Had I been given any indication the work would take 4 hours to complete, I would have made other arrangements (drop off vehicle or utilized courtesy shuttle). So as a customer/consumer, I feel your operation should do a much better job of keeping its guests informed. I believe you have a general idea of the time needed to make the repairs and should pass that information on to your guests. That would allow guests to make a more informed decision as to how best to utilize their time. So in closing, while the purchase experience was really more comnforting than at other dealerships the subsequent service follow up was horrendous & prevents me from recommending the dealership to others. More