Downey Nissan - Service Center

expirience at the dealer I went in for my first oil change ...They did a good job they work fast...didn't wait for a long time for my car... I went in for my first oil change ...They did a good job they work fast...didn't wait for a long time for my car... More

Service and a tire problem I was in for an oil change and they found two leaks in the oil pan and the differential that were covered under warranty. I was given a rental car at I was in for an oil change and they found two leaks in the oil pan and the differential that were covered under warranty. I was given a rental car at no charge and the car was repaired in record time. The tire was another problem as it went flat after they said it was ok. Took it back and then ran more tests. The tire was fine and no reason for the flat. It has stayed inflated and holding at 40 Lbs of pressure. It may have been a problem with the way the tire was mounted on the rim in the first place. More

Sevice department is great. Friendly and quick Took my car to get my tire pressure sensor checked. They were quick to address the issue. After they finished they explained the problems and solution Took my car to get my tire pressure sensor checked. They were quick to address the issue. After they finished they explained the problems and solutions to avoid them. More

Service Fast, profesional, and friendly service. I took my car for and oil change and other fluid check, as soon as i walked on the staff was friendly and re Fast, profesional, and friendly service. I took my car for and oil change and other fluid check, as soon as i walked on the staff was friendly and ready for me. Steve was very knowledgeable at giving me feed back and answering my questions. More

Best customer service Every time I've been to the service dept. they have always gone out of their way to help me. Always get me in and out quick. Would never take my car Every time I've been to the service dept. they have always gone out of their way to help me. Always get me in and out quick. Would never take my car anywhere else! More

The Downey Nissan dealer has real good customer service and very good services and a real quick and fast with my oil changes and maintenance and very happy with my dealer and very good services and a real quick and fast with my oil changes and maintenance and very happy with my dealer More

The service at the dealership was great. Randy was amazing. I came in as a walk in and I received immediate service and the wait time was much less than what I was expecting. I was in and out of the d amazing. I came in as a walk in and I received immediate service and the wait time was much less than what I was expecting. I was in and out of the dealership service center in under an hour! More

I had an appointment at 8:30am . When i checked in, i was told my car would be ready in 2 hours but my car did not receive service until 12pm. I waited for about 5 hours. was told my car would be ready in 2 hours but my car did not receive service until 12pm. I waited for about 5 hours. More

I just moved to Los Angeles from Inland Empire and had a 17 year relationship with my previous dealership and their staff. Randy Toro was confident that he could assist me with my minor service needs for th 17 year relationship with my previous dealership and their staff. Randy Toro was confident that he could assist me with my minor service needs for the day so I came by even though downtown is closer to my residence. He found upon inspection of my vehicle that there were other issues that could be handled under my warranty. No pressure to spend money I do not have Randy even took care of a loaner for the day. I really appreciated the fact that my car was ready when they said it would be. The reason for the 4 rating of quality of work my car was washed but not dried properly. Also the 4 rating for price, My previous dealership never charged me for oil changes, call me spoiled I guess. More

It started with a 15-20 minute wait to even get an advisor to help me, when my car was finished it felt like me asking the advisor about my car bothered him,I waited an extra hour an a half for a so c advisor to help me, when my car was finished it felt like me asking the advisor about my car bothered him,I waited an extra hour an a half for a so called car wash, lastly an employee driving my car hit the speed speed bump at least 20-25 mph. Its actually my first time owning a nissan and going to a nissan dealer and it will definetley be my last. I also own a toyota truck and consistley take it to the dealer to get it service and even when I expierance a bad day there it stilll doesnt add up to what I expierance at the nissan dealer in (Downey). I guess toyata sets to much of a high standard on what a quality car and service should be. I hope you advise all employees about this issue and remind them about what a 5 star customer service really is.Lastly me engine light was never removed and is still on, and I refuse to go back to save myself the frustration and stress. More