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Downey Nissan - Service Center
Downey, CA
229 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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229 Reviews of Downey Nissan - Service Center
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September 09, 2024
Herby in service is the best advisor that Downey Nissan has. Great customer service and very respectful. Go to him when you go to Downey Nissan. You won’t regret it. has. Great customer service and very respectful. Go to him when you go to Downey Nissan. You won’t regret it. More
by Jay Alvarez
Employees Worked With
Herby Garcia
September 07, 2024
I had an outstanding experience at Nissan Downey, and I want to give a special shoutout to Christian De Leon for making it so seamless. From the moment I walked in, Christian was professional, knowledgeabl want to give a special shoutout to Christian De Leon for making it so seamless. From the moment I walked in, Christian was professional, knowledgeable, and genuinely focused on helping me find exactly what I was looking for. He answered all of my questions with patience and made sure I felt comfortable with every step of the process. What really stood out was his attention to detail and dedication to ensuring I got the best deal possible. It was clear that he truly cared about my satisfaction, not just making a sale. If you’re in the market for a new car and want top-notch service More
by Brian
Employees Worked With
Christian De Leon
May 15, 2023
On Sat 5/13 i scheduled an appointment due to a recall on my Nissan Rogue 2020 I called the SERVICE DEPERTMENT in Downey and the technician stated to me that they would need to transfer me to another depar my Nissan Rogue 2020 I called the SERVICE DEPERTMENT in Downey and the technician stated to me that they would need to transfer me to another department for them to schedule me FOR THE SERVICE I stated ok. I spoke with an agent which i informed him i would need a recall on my vehicle for the key fob, i was them scheduled for Monday May 15 7:am. Arrived at the facility at 6:45am waited till they opened Nory acknowledged me an asked may i help you i stated to her I'm here for my recall immediately stated to me we may not have them in stock satd to her why would they inco0nvience customers by not letting them know before we came out there she started they do not know what is in stock. Bottom line is I got up at 6:00am to make this appointment not only to be told they product was not in stock. Nory stated to us Los Angeles may have it Huh?, what since does that make We live 10 min away. TERRIBLE CUSTOMER SERVICE DO NOT CARE ABOUT YOUR CUSTOMERS AT ALL. Finally i asked her was there anything closer Cerritos, santé fe SPRINGS ETC? at that time she called Cerritos and Nory may appointment. Basically Downey needs to clean up their act with servicing YOUR customers. basically we are RUN on customer service AND HOW YOU TREAT THEM NOT HAPPY More
by mcgheegrl89
Employees Worked With
Nory
October 28, 2022
I bought a 2017 nissan rogue and a year later the a. c started acting up! I took it in to get fixed and they "did" but again a year later it gave me the same issue. According to the service dep newer veh c started acting up! I took it in to get fixed and they "did" but again a year later it gave me the same issue. According to the service dep newer vehicles are giving more technical problems than older vehicles. That's the solution they gave me! So I have to pay $189 to get another diagnostic lol!!!!! THEY WILL DO ANYTHING TO SELL, THEN WHEN A CAR STARTS GIVING ISSUES THEY CANT DO A THING!!! Oh! & on top of that the roof top paint is turning white lol! Mind you its a 2017 vehicle!!! More
by Jazminramirez829
Employees Worked With
Not a clue
October 03, 2022
GOT SEVICE FOR MY CAR HECTOR HELPED AND HE WAS REALLY PROFESSIONAL AND POLITE IT WAS FAST AND EASY WILL CONTINUE TO GO THERE LOVE DOWNEY NISSAN PROFESSIONAL AND POLITE IT WAS FAST AND EASY WILL CONTINUE TO GO THERE LOVE DOWNEY NISSAN More
by Julie Grajeda
Employees Worked With
HECTOR SEPULVEDA
October 22, 2021
Andres Padilla was excellent. Very tentative, knowledgable and informed. I also was impressed with your shuttle driver, he was friendly, personable, and gracious. knowledgable and informed. I also was impressed with your shuttle driver, he was friendly, personable, and gracious. More
by theresa
Employees Worked With
Andres Padilla
