Downey Nissan - Service Center

Great service and friendly employees. Steve Saenz' customer service is great! I always ask for him when I need maintenance services because he always goes the extra mile. He pays attention Steve Saenz' customer service is great! I always ask for him when I need maintenance services because he always goes the extra mile. He pays attention to detail and that's why I keep going back every time. More

No tire pressure check It says in the paper that they did an inspection on tire air pressure and they didnt it was low they never check it lies It says in the paper that they did an inspection on tire air pressure and they didnt it was low they never check it lies More

Great service Great customer service from the service department from Maury Had my car service and was offered a loaner for any inconveniences thanks again downey Great customer service from the service department from Maury Had my car service and was offered a loaner for any inconveniences thanks again downey Nissan More

Fast, great work done. Got hooked up with a rental for leaving my car to fix a transmission problem. Ask for Maury at service. He helped me with all my car trouble. Got hooked up with a rental for leaving my car to fix a transmission problem. Ask for Maury at service. He helped me with all my car trouble. More

GREAT FAST EFFICIENT SERVICE AND VERY KNOWLEDGEABLE STAFF. CANNOT SAY ENOUGH GREAT THINGS ABOUT THIS PLEASE. SERVICE IS FAST EFFICIENT, PAINLESS AND MOST IMPORTANTLY COST EFFECTIVE. WILL RECOMMEND THIS PLACE CANNOT SAY ENOUGH GREAT THINGS ABOUT THIS PLEASE. SERVICE IS FAST EFFICIENT, PAINLESS AND MOST IMPORTANTLY COST EFFECTIVE. WILL RECOMMEND THIS PLACE TO ANYONE AND EVERYONE. More

Refused to service a Nissan They refused to service it after I just made a simple question. Are you going to fill it with synthetic 0W20 oil? He said yes... But if you don't trus They refused to service it after I just made a simple question. Are you going to fill it with synthetic 0W20 oil? He said yes... But if you don't trust us take it somewhere else. So I did that. Beautiful facility... Empty place. I also carried out a recall... Somewhere else. This is the 3dr time i have issues there so i think never going back there. More

Service Friendly workers and they take the time to Service ur vehicle with great care.The workers always go above and beyond to guarantee customer satisfactio Friendly workers and they take the time to Service ur vehicle with great care.The workers always go above and beyond to guarantee customer satisfaction. More

Excellent service The techician, Frank was very helpful and reassuring. I will definitely go back to service my Nissan and in the future will recommend this dealership The techician, Frank was very helpful and reassuring. I will definitely go back to service my Nissan and in the future will recommend this dealership to all my friends and family. Great job guys! More

Great customer service Thank you Downey Nissan for making my experience smooth and quick. I would definitely recommend my friends and family! I look forward to my next visit Thank you Downey Nissan for making my experience smooth and quick. I would definitely recommend my friends and family! I look forward to my next visit. More

STEALERSHIP Scammers My mom took her car in on 8/7/2017 for a standard oil change to this location in Downey. Prior to this visit my mom had a not so pleasant visit but sh My mom took her car in on 8/7/2017 for a standard oil change to this location in Downey. Prior to this visit my mom had a not so pleasant visit but she decided to give this dealership another chance. Her service advisor was Carlos Quinones he was pretty rude to my mother. He told her that her car needed other services done. My mother asked what exactly needed to be done so she can write it down Carlos told her I’m going to put a star next to the items that need to be done. He then told her that he can take care of it right now without going into detail. My mom was confused with what needed to be done due to Carlos explanation (which was no explanation) and told Carlos that she was going to consult with me before doing any decisions. Carlos then told my mom Now Who’s Car Is It?! Is It your son or your car?!!! My mom told him it’s my car but my son is the one I need to consult with. My mom notice that the car is leaking oil and called the dealership today 8/15/17 spoke to A service advisor and told my mom that she declined to get the work done required. My mom tried to explain to the advisor that the car was never leaking oil and after she took it for maintenance it’s started to leak. The advisor did not want to listen to her concerns and was not empathetic to her situation. After reviewing her receipt it indicates that her engine oil cooler needs to be replaced. Usually the only time you need to replace it is when it’s cracked Which is never the case. So what likely happened was when they did the oil change the bolt came loose. The oil cooler came off. The gasket fell off. They reinstalled without the gasket. It leaked. They tried to take advantage of my mom is it because she’s FEMALE and Carlos Quinones thinks that She’s going to say yes charge me $800 to do something that you didn’t explained and haven’t showed her proof that it’s cracked and you try to BELITTLE MY MOM BY SAYING WHOS CAR IS THIS IS THIS YOUR CAR OR YOUR SONS CAR. How can you treat my mom like that. She went to the dealership to get the job done correctly not to come home from a standard oil change to have oil leaks after the fact that she got this job done at your dealership. Carlos you should be ashamed of yourself for down-talking to my mother belittling her like that. She feels so bad for how she got treated for something you guys did wrong. She didn’t even want to tell me what happened and the experience and the class of customer service she was given. This dealership needs to take responsibility for their MISTAKE. Stop stealing peoples hard earned money by providing false repairs. I wouldnt call this a dealership more Like A STEALERSHIP / SCAMMERSHIP! I will be going in on Thursday 8/17/17 with my mother and speak to the manager district manager ceo whomever is going to make this right!!!!!! More