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Downey Nissan
Downey, CA
317 Reviews
Downey Nissan is proud to receive the Nissan Award of Excellence. This award recognizes the employees and dealerships who consistently deliver outstanding results/ performance in sales, customer satisfaction, and owner loyalty. At Downey Nissan, this prestigious award recognizes us as a top Nissan dealer from across the country who was able to meet high standards of achievement. Come to Downey Nissan to experience the outstanding ownership experience, starting from the showroom and continuing through each facet of owning and maintaining your vehicle.
Friendly and approachable customer service, expert financial advice, and trustworthy auto service are the name of the game at Downey Nissan. It’s true—our team is always looking out for the customer first and foremost.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 9:00 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 8:00 AM - 1:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 8:00 AM - 1:00 PM
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Showing 317 reviews
October 03, 2022
GOT SEVICE FOR MY CAR HECTOR HELPED AND HE WAS REALLY PROFESSIONAL AND POLITE IT WAS FAST AND EASY WILL CONTINUE TO GO THERE LOVE DOWNEY NISSAN PROFESSIONAL AND POLITE IT WAS FAST AND EASY WILL CONTINUE TO GO THERE LOVE DOWNEY NISSAN More
by Julie Grajeda
Employees Worked With
HECTOR SEPULVEDA
January 15, 2022
I would like to start this review with saying the service was unexpectedly horrid. In fact I have been car shopping for about the past 4 months, and I can with no doubt that this was by far the worst experie was unexpectedly horrid. In fact I have been car shopping for about the past 4 months, and I can with no doubt that this was by far the worst experience. We all know salesmen of all kind are pushy and sometimes annoying but there is a point where you draw the line between convincing someone to make a purchase and harassment. Jorge the finance man seemed to make it a goal to go way past this line. Jorge was very unprofessional, made me very uncomfortable, and was extremely insulting to work with. I came in today looking to buy a brand new car for my family, unfortunately I had the awful luck of having Jorge as my finance helper. He was very rude with an attitude and temperament problem (which seems very inappropriate considering he was hired to work at job position in which he would be interacting with people, of course anyone could realize that it is not the best fit for someone like that to be working in customer service) He seemed unstable and became jaunty when it came to me asking about additional charges we had not discussed. He continuously insisted that I sign the paperwork and only then he would explain afterwards because according to him “those numbers don’t really matter right now, we can work something out afterwards”(obviously for anyone who knows anything you never sign without knowing what you’re signing for.) I was straightforward and informed him that I would not be moving forward with buying this car if I was going to be harassed by him into purchasing it. As I was leaving the parking lot he became defensive and began to shout nonsense numbers and changes he could make to coerce me into making this purchase. I kept walking to my car as I was done dealing with this nonsense, surprisingly he came right up to my window and began cussing me out saying, something along the lines of “f*** off, you weren’t even worth my time”. I am not someone to normally write bad reviews and I am shockingly writing this, seeing as my brother in law said he had a decent experience, but then again he probably got lucky enough to not have to put up with Jorge’s customer “service”. Anyway, I would prefer this be resolved sooner than later. You can reach me here, I await your response. I hope that my next interaction can include the famous “Nissan promise” of customer satisfaction. More
by Jamie Gomez
Employees Worked With
Jorge finance man
December 08, 2021
This dealership does not get back to you when you want/need service. I leave messages and reply to their text messages and still no one has gotten back to me about a used car they sold me that ALREAD want/need service. I leave messages and reply to their text messages and still no one has gotten back to me about a used car they sold me that ALREADY 6 months in had the check engine light on that turns off and on, the lights for the tires as well turn off and on. They never gave me my second key for the car, they’re so happy and do everything they can to sell the car to you but how come they don’t check the car itself before selling it. JJ was great at trying to get me the car but the worst at following up. Got back to me and just told me “ we need to have the vehicle checked” but never called and or did anything further. I have called in multiple times, replied to their “ your vehicle may be due/overdue for service texts “ and NO REPLY EVER!!! I regret financing this car and I will never purchase a car from here again. More
by riveraj
Employees Worked With
JJ
October 22, 2021
Andres Padilla was excellent. Very tentative, knowledgable and informed. I also was impressed with your shuttle driver, he was friendly, personable, and gracious. knowledgable and informed. I also was impressed with your shuttle driver, he was friendly, personable, and gracious. More
by theresa
Employees Worked With
Andres Padilla
