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Downey Nissan
Downey, CA
317 Reviews
Downey Nissan is proud to receive the Nissan Award of Excellence. This award recognizes the employees and dealerships who consistently deliver outstanding results/ performance in sales, customer satisfaction, and owner loyalty. At Downey Nissan, this prestigious award recognizes us as a top Nissan dealer from across the country who was able to meet high standards of achievement. Come to Downey Nissan to experience the outstanding ownership experience, starting from the showroom and continuing through each facet of owning and maintaining your vehicle.
Friendly and approachable customer service, expert financial advice, and trustworthy auto service are the name of the game at Downey Nissan. It’s true—our team is always looking out for the customer first and foremost.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 9:00 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 8:00 AM - 1:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 8:00 AM - 1:00 PM
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Showing 317 reviews
March 03, 2011
I spoke with Cythia over the phone and and set up an appoint to rent the Nissian cube. Cythia was detailed and friendly on the information that I would need to rent this vehicle. I was very happy on the appoint to rent the Nissian cube. Cythia was detailed and friendly on the information that I would need to rent this vehicle. I was very happy on the price the vehicle was rented to me for. Overall I recomend this dealer ship friendly staff and eager to help you. Thanks for a great experience. More
by alexinhp
Employees Worked With
Cythia Villegas
March 02, 2011
Downey Nissan service dept are always very friendly and helpfull. They listen to my complaints about my car and fix it and take the time to explain it to me. Also they always wash my car. On the day I sc helpfull. They listen to my complaints about my car and fix it and take the time to explain it to me. Also they always wash my car. On the day I scheduled service for my car I was too sick to bring it in. So Ruben Serna picked up my car and brought it in for me. More
by RMLNANAONE
Employees Worked With
Ruben Serna
February 24, 2011
Well not only are the employes friendly but they are ontop of things.The employes have great customer service skills from telling you what you need and taking care of any problems or questions you have ontop of things.The employes have great customer service skills from telling you what you need and taking care of any problems or questions you have about your vehicle overall I would definately recomend this dealer to my friends. More
by trash82
Employees Worked With
cant remember
February 24, 2011
I have never been so satisfied with dealing with a dealer service department as I was at Downey, the people are friendly and know what u need. I will always go back to Downey Nissan. I was driving all the wa service department as I was at Downey, the people are friendly and know what u need. I will always go back to Downey Nissan. I was driving all the way to Universal City and their service was horrible! Thanks Downey Nissan More
by TyEriacho
Employees Worked With
Walt service advisor
February 24, 2011
It took a long time to get the car back. Walt left on vacation and nobody followed up on the repairs or time of delivery. I was left on the line for a long time. They said they would call back and they n vacation and nobody followed up on the repairs or time of delivery. I was left on the line for a long time. They said they would call back and they never did. Overall a terrible experience. You will never get my business again. More
by jchavez
Employees Worked With
walt, cindy
February 03, 2011
Very bad experience ever since I purchased my new vehicle. Radio has been changed 3 times & it took over 2 months for them to replace my radio the last time I went.I directly went to to service direc vehicle. Radio has been changed 3 times & it took over 2 months for them to replace my radio the last time I went.I directly went to to service director thinking he would take a better care of my situation,but it was worse.never received a phone call back from him letting me know if my radio had arrived.last service I asked for them to check my interior lights because one wasn't working.my car was returned to me in the same condition.nothing was fixed.so having to go back & forth so many times is such an inconvenience....my car is finally fixed after all I've been through on a brand new car.I just can't believe how many problems this new car has given me.wouldn't buy a nissan ever again =( More
by evelia2623
Employees Worked With
ruben
January 15, 2011
The workers are all very friendly. Even without an appointment you will not have to wait long for someone to take your information and your vehicle for servicing. othing you asked them to do seems l appointment you will not have to wait long for someone to take your information and your vehicle for servicing. othing you asked them to do seems like an inconvenience but rather a pleasure for them. More
by kim321
Employees Worked With
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