Downey Nissan

Dear Sir, I use to have a Nissan Maxima, which I totaled Dear Sir, I use to have a Nissan Maxima, which I totaled last year, now I have a Infinity G35,(which I like much better because of rear wheel drive), Dear Sir, I use to have a Nissan Maxima, which I totaled last year, now I have a Infinity G35,(which I like much better because of rear wheel drive), Even so I live and have a friend in Metro Infinity in Monrovia, I still prefer to service my car in Downey Nissan , because of excellent customer service and correct and on time repairs. I usually ask for Walter (Wally), who is a great , helpful and very customer oriented guy. Using your service for already 2 years, I have nothing but praise your good work! Thank You, Kamil Horak PS, too bad that Nissan does not make decent 4 seat RWD without VST...well, there is always Infinity, I guess. More

Walt has always answered and addressed any concerns I have experienced with my vehicle. I have had several issues with my 2008 Armada transmission while on the road, and Walt provided me with advice and have experienced with my vehicle. I have had several issues with my 2008 Armada transmission while on the road, and Walt provided me with advice and direction as to what to do and watch out for until I was able to return home. Upon returning home, he has made it very possible for me to get my vehicle inspected and provided me a loaner car with hesitation. I previously used to go to Schraher Nissan in long beach until they closed, and have chosen Downey Nissan because of the first intitial call for service and great positive conversation I encountered with Walt. More

I used to go to West Covina Nissan and I think you are I used to go to West Covina Nissan and I think you are much better than them. Especially time-wise. I felt very comfortable form the first phone call I used to go to West Covina Nissan and I think you are much better than them. Especially time-wise. I felt very comfortable form the first phone call to my visit and I'm very happy with your service. I feel confident that I won't be talkied into something that I really don't need yet. West Covina told me I would get 10% better gas milage if I switched my tires from air to gas and I did not see any improvement. More

I took the car for red service maintenance. I also asked when I came in that I wanted to know how much a wheel cover would cost. However, I was not called back. When I came to pick up the car, they told me when I came in that I wanted to know how much a wheel cover would cost. However, I was not called back. When I came to pick up the car, they told me they had the wheel cover, but since it was late there was no mechanic available to install it. If I had been called and told the wheel cover was available, I would have picked up the car earlier to get the wheel cover installed. More

The purchase experience was quite professional, but the follow up and subsequent repair was horrendous. During vehicle inspection we identified a defective right rear door lock & missing spare key. I was t follow up and subsequent repair was horrendous. During vehicle inspection we identified a defective right rear door lock & missing spare key. I was told the mechanic for the repair was unavailable and I would be contacted the following week to arrange repair. More than 3 weeks passed before I was contacted and arrangements made for the repair along providing floor mats which were missing as well. I arrived as scheduled (0900) told the service advisor I would wait & proceeded to the customer lounge. Within an hour Mr. Gonzalez advised that a part had to be picked up to repair the defective door lock. Another 2 hours passed and I made contact with Mr. Gonzalez to ask the status of my vehicle. He indicated the spare key was just being made. After another 30 minutes Mr. Daniel Godinez inquired the reason for my wait and assisted in getting my vehicle & closing out the paperwork. The contact with the service advisors was great. Both Mr. Gonzalez & Mr. Godinez were professional. But the most appalling part of the experience was that I had an arranged appointment for what I thought to be a minor repair and it took 4 hours to complete the work. I was given no indication as to the length of time the repair would take. Had I been given any indication the work would take 4 hours to complete, I would have made other arrangements (drop off vehicle or utilized courtesy shuttle). So as a customer/consumer, I feel your operation should do a much better job of keeping its guests informed. I believe you have a general idea of the time needed to make the repairs and should pass that information on to your guests. That would allow guests to make a more informed decision as to how best to utilize their time. So in closing, while the purchase experience was really more comnforting than at other dealerships the subsequent service follow up was horrendous & prevents me from recommending the dealership to others. More

I had an appointment for a simple 1st time oil change on my new car purchased in Nobember 2010. My appointment was at 2:30 pm. I arrived exactly at 2:30 pm. I waited in my car - no one came out to greet my new car purchased in Nobember 2010. My appointment was at 2:30 pm. I arrived exactly at 2:30 pm. I waited in my car - no one came out to greet me so I went in. Service advisor was very nice and I told him "I was waiting for someone to greet me but nobody came". His reply was "sorry, the other advisor is doing a test drive". So he did my paperwork then asked me to have a seat and wait. It was about 3:30 when the advisor said "the car is done - we're just giving it a wash for you". I said ok, I hope it's not too long because I have another appointment. At 3:53 pm I went to the cashier and asked if my car was ready - she said the paperwork wasn't there yet. I asked her to cancel the car wash - I needed to leave. I wanted to cancel the membership oil change package that I agreed to puchase but she said I would need advisor to change paperwork again - I said nevermind - I needed to leave. She called for my car via the PA system and the car was brought up. I know the car wash is just a courtesy and not a full out car wash but the passenger window and rear windows were just wiped down and not washed although the car and tires looked clean. I just feel that the advisor should have come to me to apologize face to face and escorted me to my car. It's ridiculous to have to wait 1 1/2 hours for a simple oil change. I should have received the oil change at no charge for my inconvenience. Thank you More

I spoke with Cythia over the phone and and set up an appoint to rent the Nissian cube. Cythia was detailed and friendly on the information that I would need to rent this vehicle. I was very happy on the appoint to rent the Nissian cube. Cythia was detailed and friendly on the information that I would need to rent this vehicle. I was very happy on the price the vehicle was rented to me for. Overall I recomend this dealer ship friendly staff and eager to help you. Thanks for a great experience. More

Downey Nissan service dept are always very friendly and helpfull. They listen to my complaints about my car and fix it and take the time to explain it to me. Also they always wash my car. On the day I sc helpfull. They listen to my complaints about my car and fix it and take the time to explain it to me. Also they always wash my car. On the day I scheduled service for my car I was too sick to bring it in. So Ruben Serna picked up my car and brought it in for me. More

Well not only are the employes friendly but they are ontop of things.The employes have great customer service skills from telling you what you need and taking care of any problems or questions you have ontop of things.The employes have great customer service skills from telling you what you need and taking care of any problems or questions you have about your vehicle overall I would definately recomend this dealer to my friends. More

I have never been so satisfied with dealing with a dealer service department as I was at Downey, the people are friendly and know what u need. I will always go back to Downey Nissan. I was driving all the wa service department as I was at Downey, the people are friendly and know what u need. I will always go back to Downey Nissan. I was driving all the way to Universal City and their service was horrible! Thanks Downey Nissan More