Downey Nissan

They did my transmission mount and didn't fully screw it on and after I took it back nothing but excuses that the cause might be vibration on and after I took it back nothing but excuses that the cause might be vibration More

I came for an oil change and tire rotation. Also, I mentioned that there was a sensor that kept turning on as I mentioned in the call. I got here and they wanted to charge me $270 for just insp Also, I mentioned that there was a sensor that kept turning on as I mentioned in the call. I got here and they wanted to charge me $270 for just inspecting the sensor. When last time I came for an oil change, they had told me it would be of no charge since it was included in the multi inspection. Downey Nissan needs to check their service advisors and educate them( Randy). More

Worst lease experience I have ever had with a Nissan dealership. This is my 4th leased vehicle and the entire process at this location was a complete nightmare. Save yourself the hassle and errors and g dealership. This is my 4th leased vehicle and the entire process at this location was a complete nightmare. Save yourself the hassle and errors and go to another location. More

On Sat 5/13 i scheduled an appointment due to a recall on my Nissan Rogue 2020 I called the SERVICE DEPERTMENT in Downey and the technician stated to me that they would need to transfer me to another depar my Nissan Rogue 2020 I called the SERVICE DEPERTMENT in Downey and the technician stated to me that they would need to transfer me to another department for them to schedule me FOR THE SERVICE I stated ok. I spoke with an agent which i informed him i would need a recall on my vehicle for the key fob, i was them scheduled for Monday May 15 7:am. Arrived at the facility at 6:45am waited till they opened Nory acknowledged me an asked may i help you i stated to her I'm here for my recall immediately stated to me we may not have them in stock satd to her why would they inco0nvience customers by not letting them know before we came out there she started they do not know what is in stock. Bottom line is I got up at 6:00am to make this appointment not only to be told they product was not in stock. Nory stated to us Los Angeles may have it Huh?, what since does that make We live 10 min away. TERRIBLE CUSTOMER SERVICE DO NOT CARE ABOUT YOUR CUSTOMERS AT ALL. Finally i asked her was there anything closer Cerritos, santé fe SPRINGS ETC? at that time she called Cerritos and Nory may appointment. Basically Downey needs to clean up their act with servicing YOUR customers. basically we are RUN on customer service AND HOW YOU TREAT THEM NOT HAPPY More

Good morning I just wanted to share my experience with the Downey Nissan Company. It all began when I went to go look for a used car. I searched several places and I saw that Downey Nissan had a used car the Downey Nissan Company. It all began when I went to go look for a used car. I searched several places and I saw that Downey Nissan had a used car listed for sale for $21,000. It was a used car and I didn’t mind because I just needed it to get me to my destination because I commute 3 hours to and from school several days a week. When I went in I saw the car and it was decent. I chose it because of the price. As we were closing up the sales employee and manager kept trying to sell me a new car for over $28,000 and I just refused because I told him that I need a small payment, not a big one. When it came down to signing for everything, they didn’t have printouts of the paperwork. They simply had you sign on a signature pad, so you weren’t even able to read through all the terms and conditions until after you had already submitted everything and they printed out the paperwork. Little did I know they snuck in a $4995, GPS system I didn’t notice until someone asked me [after purchasing] why my payments were so high, and when I looked over the contract I saw it. I went to downey nissan and they told me to contact the GPS company. I called the GPS company and they said I would have to contact the dealer. I also tried calling Nissan financial they all referred me back to the dealer so I went back to the dealer. They basically gave me the runaround and told me they couldn't give me copies of how long the GPS system is for. The financial guy said it was for life of the car because that would justify the purchase price. I told him the information was not given to me and the GPS company said I should've had the paperwork. He said I would have to come a different day to get copies cause the department was closed. I asked if I could speak to a manager and He said he doesn’t have a manager. He looked me in the face and said they all pretty much run themselves and they are the managers lol. I asked him who’s in charge he said no one’s in charge and it was all xxxxxxxx because later on when I went this past week [again] to get the issue settled I find out there was a general manager. I spoke to numerous people this past week about getting the issue resolved, and I told them that I was open to looking at another vehicle since I was being charged almost the same as a new one. I told him I do NOT want to run my credit. I just wanna see how much the vehicles are worth and how much a trade-in value would be. The sales employee had me fill out a form with my information and sign a privacy disclosure, and AGAIN I told him in front of everyone that I don’t want my credit run. I asked him what the forms were for and he said just to pull up my information and a privacy disclosure. I told him please do not run my credit I worked hard to get my score to where it is and I wasn’t sure what I was going to do until I know that the dealer was going to do right by me and fix the $4000 problem they caused. To my dismay, the employee ended up running my credit I got a notice from the credit bureaus and my banks telling me that my credit was ran. Obviously I was very upset and I told him I’m not I’m not open to buying a car anymore cause I’m done with this place and to give me back my keys. He didn't want to give me back my keys until I went and asked twice. I then asked to speak to the financial employee who initially helped me out and he told me don’t worry the credit check was just a soft inquiry, not a hard inquiry and it’s only gonna last 30 days so of course I believe them which I shouldn’t have! I ended up finding out that the GPS system was only for two years and the financial employee made an error. I noticed all the cars on the lot sell the mandatory GPS system for $995 so why is mine $4000 over and he admitted that there was an error but that they cant fix it. have to cut my review short. they arent fixing it More

Purchased a new Nissan Frontier Friday evening from Jorge Garcia who was great to work with! Went into finance and completed the paperwork with George Secaira who was excellent as well, Management was frie Garcia who was great to work with! Went into finance and completed the paperwork with George Secaira who was excellent as well, Management was friendly and they even delivered my car off to my home over 30 miles away. Had a great experience and very happy with my new truck! Thank you Downey Nissan! More