Downey Nissan

Great customer service Thank you Downey Nissan for making my experience smooth and quick. I would definitely recommend my friends and family! I look forward to my next visit Thank you Downey Nissan for making my experience smooth and quick. I would definitely recommend my friends and family! I look forward to my next visit. More

STEALERSHIP Scammers My mom took her car in on 8/7/2017 for a standard oil change to this location in Downey. Prior to this visit my mom had a not so pleasant visit but sh My mom took her car in on 8/7/2017 for a standard oil change to this location in Downey. Prior to this visit my mom had a not so pleasant visit but she decided to give this dealership another chance. Her service advisor was Carlos Quinones he was pretty rude to my mother. He told her that her car needed other services done. My mother asked what exactly needed to be done so she can write it down Carlos told her I’m going to put a star next to the items that need to be done. He then told her that he can take care of it right now without going into detail. My mom was confused with what needed to be done due to Carlos explanation (which was no explanation) and told Carlos that she was going to consult with me before doing any decisions. Carlos then told my mom Now Who’s Car Is It?! Is It your son or your car?!!! My mom told him it’s my car but my son is the one I need to consult with. My mom notice that the car is leaking oil and called the dealership today 8/15/17 spoke to A service advisor and told my mom that she declined to get the work done required. My mom tried to explain to the advisor that the car was never leaking oil and after she took it for maintenance it’s started to leak. The advisor did not want to listen to her concerns and was not empathetic to her situation. After reviewing her receipt it indicates that her engine oil cooler needs to be replaced. Usually the only time you need to replace it is when it’s cracked Which is never the case. So what likely happened was when they did the oil change the bolt came loose. The oil cooler came off. The gasket fell off. They reinstalled without the gasket. It leaked. They tried to take advantage of my mom is it because she’s FEMALE and Carlos Quinones thinks that She’s going to say yes charge me $800 to do something that you didn’t explained and haven’t showed her proof that it’s cracked and you try to BELITTLE MY MOM BY SAYING WHOS CAR IS THIS IS THIS YOUR CAR OR YOUR SONS CAR. How can you treat my mom like that. She went to the dealership to get the job done correctly not to come home from a standard oil change to have oil leaks after the fact that she got this job done at your dealership. Carlos you should be ashamed of yourself for down-talking to my mother belittling her like that. She feels so bad for how she got treated for something you guys did wrong. She didn’t even want to tell me what happened and the experience and the class of customer service she was given. This dealership needs to take responsibility for their MISTAKE. Stop stealing peoples hard earned money by providing false repairs. I wouldnt call this a dealership more Like A STEALERSHIP / SCAMMERSHIP! I will be going in on Thursday 8/17/17 with my mother and speak to the manager district manager ceo whomever is going to make this right!!!!!! More

Great As always Downey Nissan was great. Always great service! Randy Toro is always great! I definitely recommend this dealer to everyone. Everyone there is As always Downey Nissan was great. Always great service! Randy Toro is always great! I definitely recommend this dealer to everyone. Everyone there is always friendly and ready to help. More

Exceptional customer service Service advisor was Very helpful & explained everything that was going to be fixed thoroughly, exceptional customer service will definetly recommend t Service advisor was Very helpful & explained everything that was going to be fixed thoroughly, exceptional customer service will definetly recommend this service center to family & friends More

Oil change They always take care of my car in a timely manner and return my car cleaner than how I left it. I can always count on them. They always take care of my car in a timely manner and return my car cleaner than how I left it. I can always count on them. More

Fantastic I did not have an appointment, but the Service Department got me in right away, the staff was friendly and helpful, the waiting room is clean and spac I did not have an appointment, but the Service Department got me in right away, the staff was friendly and helpful, the waiting room is clean and spacious, and they kept me informed on the status of my car and gave me an accurate estimate of work and time. Best service department I've ever been to. More

First time buyer, best experiance ever!! I had visited other dealerships, but the customer service I received at Nissan of Downey surpassed by expectations. They were friendly and I honestly I had visited other dealerships, but the customer service I received at Nissan of Downey surpassed by expectations. They were friendly and I honestly don't think I would have gotten a better deal any where else. I have recommended them and will continue to do so. More

Great service Went in for an oil change service was great and fast and didn't need to schedule an appointment for it. Waiting area was clean and organized. Employee Went in for an oil change service was great and fast and didn't need to schedule an appointment for it. Waiting area was clean and organized. Employees were nice and friendly. More

Great customer service Recommend Jason, he went far and beyond to help us get not only one but two vehicles for the family and I. He made the process smooth, will return for Recommend Jason, he went far and beyond to help us get not only one but two vehicles for the family and I. He made the process smooth, will return for a future purchase! More

quality service always, experience the best quality service from our home vehicle dealership with the exception of great customer service.will highly recommend downy always, experience the best quality service from our home vehicle dealership with the exception of great customer service.will highly recommend downy service center. thanks again More