Downey Nissan

My service advisor Charlie Terjo and Yanni (supervisor) always go above and beyond to help me and all of their customers . Charlie is super friendly knowledgeable hard-working service advisor and I always always go above and beyond to help me and all of their customers . Charlie is super friendly knowledgeable hard-working service advisor and I always trust him with my car. More

Excelent customer service, employee was so kind and respectful.i definitely recomend downey nissan. Thank you much. I really come back for my next car. respectful.i definitely recomend downey nissan. Thank you much. I really come back for my next car. More

was a really good experience with Mr. Chris Ayala HELPFULL. Thank you to Mr. Chris Ayala for the right way he helped me in taking care of my car. I'm very satisfied. Sal Hernandez. Thank you to Mr. Chris Ayala for the right way he helped me in taking care of my car. I'm very satisfied. Sal Hernandez. More

Great Customer Service Ozzy is a great service adviser made sure all my questions were answered and made sure that I was well informed in everything my car needed Ozzy is a great service adviser made sure all my questions were answered and made sure that I was well informed in everything my car needed More

Exceptional service and work done. I came from an another dealership to correct the poor workmanship that was done to my 2016 Nissan Maxima after having it there for 8 days. I was not a I came from an another dealership to correct the poor workmanship that was done to my 2016 Nissan Maxima after having it there for 8 days. I was not about to give them another moment of my time to get bad service repair. I came to Downey Nissan to see if I could get my vehicle fixed correctly. Downey Nissan exceeded my expectations. I was shown what was wrong with the repair from the other dealership. I took a picture. I drove away completely satisfied with the work done on my vehicle. More

Unhelpful, condescending, and overall careless I took my car to check the air pressure on a tire and they told me nothing was wrong that it was a change in temperature that caused this (I don’t thi I took my car to check the air pressure on a tire and they told me nothing was wrong that it was a change in temperature that caused this (I don’t think heat decreases pressure, less so 14 psi lower than it should be). When I looked at the work order, it said nothing of a tire check. I took it in the following week and they told me they didn’t even see my car service in the system from the previous week. When they inspected it, they said there was a nail in my tire. I spoke to the manager Yoni about it and told him I traveled with my newborn child in that car, under dangerous conditions, after they told me nothing was wrong and he said “Sorry I don’t see anything in the system, I don’t know what to tell you. If you have the work order I can reprimand whoever is at fault.” My point wasn’t to get anyone in trouble, it was the fact that I didn’t get the service provided that I asked for, and my family was put in danger. The manager was blind to this, didn’t offer an apology, didn’t offer a discount, I spent money on Ubers, wasted my time more than once for the same issue, and nothing was done about it except a ridiculous bill and a condescending attitude about how I didn’t have the receipt for the previous work order. In addition to that, my AC wasn’t working, they told me the manufacturer over charged it (What does that mean? Couldn’t get a clear response) but it was fixed. Drove the car home and the AC is still not working. I’ll have to take it again, and deal with the same carelessness and condescending attitudes. Oh one last thing, if you want to get the status of your vehicle, good luck with that, because the only person who can help you is the one person (out of dozens of employees) who took your car in. Such a mess. More

Downey Nissan Overall great customer service! I have been bringing my car here for at least 7 years and I’ve never been disappointed. Everyone I have dealt with is Overall great customer service! I have been bringing my car here for at least 7 years and I’ve never been disappointed. Everyone I have dealt with is very professional.The detailed video they send with the maintenance recommendations is a plus! I hope my experience at Downey Nissan will continue to be great! More

My Downey Nissan Experience Very friendly, people and 100% customer satisfaction. I have Mr.Cesar P. to help me this is my second time to buy a car from Downey Nissan with the s Very friendly, people and 100% customer satisfaction. I have Mr.Cesar P. to help me this is my second time to buy a car from Downey Nissan with the same person to help me. He will work hard for you to get the best deal that he can make for both the dealer and buyer like me that will make both side happy. Its really is a pleasure to meet him. He is a GOD Gift fir my family. In behalf of my family we Sincerely want to say our appreciation and thank you to Downey Nissan most specially with Mr.Cesar and Ernesto. Sincerely yours, Howard Poblete howardpoblete@hotmail.com More

Profesional service Awesome service thank you Guys you’re the number one and the service too I but 4 cars already and I referred two co workers and they but a cars too Awesome service thank you Guys you’re the number one and the service too I but 4 cars already and I referred two co workers and they but a cars too thank you More

Preston Han is the guy to see !!! Excellent service. Very pleased with my NV S cargo van. Highly recommended Preston Han, easy to work with great salesman. Took care of us very good. Excellent service. Very pleased with my NV S cargo van. Highly recommended Preston Han, easy to work with great salesman. Took care of us very good. More