Downey Hyundai - Service Center

Service was awesome , Jose was very helpful and helped us thru the process. Excellent communication, kudos to the service team. thru the process. Excellent communication, kudos to the service team. More

They worked on my car really quickly, I had several recalls and my car only stayed overnight once. recalls and my car only stayed overnight once. More

The most recent example (out of 3x) of the lack of professionalism and communication. Before driving to Downey I confirmed that the part needed had been received at the dealership. The admin I sp professionalism and communication. Before driving to Downey I confirmed that the part needed had been received at the dealership. The admin I spoke with confirmed with the parts department that they had the part and she confirmed my appointment date, time. I made the trip to Downey ,dropped off the car then approximately 4 hours later the service advisor called me to say that “We don’t have your part, you need to pick up your car today”. At that point, I requested a print out of the scheduled repair but he said that he couldn’t print a price quote for me at that moment Rather he said, look at my computer screen. It was very confusing. I returned a week + later to get the part installed. Unfortunately when I did go to pay the price of the repair increased by almost $100.00. I was verbally quoted $505.00 however my charge was almost $600.00. Immediately it made sense why he promised but never emailed me a price quote. Each visit to this dealership has been riddled with miscommunication, lack of service and professionalism. I am convinced that the employees do not care about their customers. Three bad experiences at one location is too many. I will not return nor will I purchase another Hyundai. More

Great experience, helpful staff. Jordan was very patient and friendly with car leasing experience. Overall was good Jordan was very patient and friendly with car leasing experience. Overall was good More

Bad service bad communication and they lie to much never going back to the dealer going back to the dealer More

The people was very nice and I felt comfortable with them because they gave me the car that I looked because they gave me the car that I looked More

Great prompt friendly service every time I come there for my service needs. I will definitely refer others for service and ownership. my service needs. I will definitely refer others for service and ownership. More

Took my Ioniq 5 in for some complimentary maintenance and the service staff was extremely helpful and welcoming. Nice waiting area with pastries, fruit, and coffee as well. the service staff was extremely helpful and welcoming. Nice waiting area with pastries, fruit, and coffee as well. More

Positive experience with Juan. Thanks a bunch, enjoying the car. Five more words are needed. Thanks a bunch, enjoying the car. Five more words are needed. More

Many issues to get service on a new car, from scheduling to whether I needed service or not. to whether I needed service or not. More