Downey Hyundai - Service Center

This dealership started out great, made and appointment and got my car checked in. After that the person I worked with did not update me at all. I would call and she wouldn’t call back and I would text and and got my car checked in. After that the person I worked with did not update me at all. I would call and she wouldn’t call back and I would text and I would still get no response. I called again and asked to speak with a manager directly. The front desk lady said okay and asked what it was concerning and who. I told her and she transferred me to the lady that had been originally helping me, very rude. Once I finally got a hold of a manager he told me something completely different than the original lady had been telling me. Mind you they had my car for over a month at this point. So yeah not happy with the service. The manager was very kind though. More

Excellent costumer service provided by Tony; I’ll arrange my appointments with him from now on my appointments with him from now on More

Buena atención al cliente 🤙 resolvieron el problema del recall y arreglaron el spring clock de mi carro. recall y arreglaron el spring clock de mi carro. More

First time at Downey Hyundai. Experience was great. Service advisor was great too. I would give a visit again! Experience was great. Service advisor was great too. I would give a visit again! More

They take too long to service vehicle 2 hours with appointment. Staff is messing around too much appointment. Staff is messing around too much More

Willing to work through some challenges. Polite and concern about their customer. Smiled and made me feel good about my purchase. Polite and concern about their customer. Smiled and made me feel good about my purchase. More

Recall install was fine but they blasted the clear coat off the side mirror even though I specifically said to not wash it. Also service was slow so I had to get someone else at the front desk to assist me off the side mirror even though I specifically said to not wash it. Also service was slow so I had to get someone else at the front desk to assist me when my assigned person wasn’t available. Mechanic tried to take my car without even knowing what was happening to it and I hadn’t even checked in with what service to do yet. More

The staff in general are very friendly; however, Alex was the one who assisted me, and he was very courteous, professional and attentive to my needs. The wait time was reasonable in relation to the service p the one who assisted me, and he was very courteous, professional and attentive to my needs. The wait time was reasonable in relation to the service performed. Although I did not wait while my SUV was being serviced, the ambiance in the waiting area is very inviting. More

Took my car in for service and took advantage of the buy 3 get one free tire sale. I really wish I would have been made aware that my old very dirty tires were going to be thrown in the back on my SUV. My r 3 get one free tire sale. I really wish I would have been made aware that my old very dirty tires were going to be thrown in the back on my SUV. My reusable grocery bags are completely filthy as a result so I don't think I want to put food in them from now on. The trunk area is also very dirty now. There was no warning or attempt to protect my car. Unfortunately I really didn't even notice util I left and was wondering what the odd smell was. It was the dirty tires all over the upholstery. As information the last time I replaced tires on a different car the dealer made me aware that I had to take my old tires away. I left and brought back some trash bags and my car was not soiled. Please try to at least start carrying trash bags so you can extend the courtesy to the next customer. More

No es primera vez q hacen un pésimo trabajo, tuve cambio de aceite y mi carro a las dos semanas botando aceite. de aceite y mi carro a las dos semanas botando aceite. More