Downey Hyundai - Service Center

No communication, I always had to follow up even when I was told they will follow up with me. was told they will follow up with me. More

Had an appointment at 11:15am. Left the car I never heard back from anyone. When I called at 5:45 PM they told me that the service department was closed. After speaking with someon Left the car I never heard back from anyone. When I called at 5:45 PM they told me that the service department was closed. After speaking with someone, they told me that they needed to keep my car overnight. The next morning the service rep contacted me, At eight in the morning and said she would call me back when my car was ready to be picked up. She never called me and after seven additional hours, I called and they told me my car had been ready for some time. The lack of communication and the customer service was terrible. More

I consistently receive incredible service every time! The response time is impressively quick, and the team is always proactive in communicating updates. Their customer service goes above and beyond, ens The response time is impressively quick, and the team is always proactive in communicating updates. Their customer service goes above and beyond, ensuring that all my needs are met with a friendly and professional approach. I truly appreciate the dedication they show! More

Excellent service experience. No overselling, advisor listened to and was respectful of my specific needs. Dealership is clean, well maintained and has good amenities. Definitely No overselling, advisor listened to and was respectful of my specific needs. Dealership is clean, well maintained and has good amenities. Definitely recommend! More

Dealership is great but . .... the 3 times I have gone in to get my oil change I wait in the waiting room. Mario is great, people are very nice and friendly but.... your choic .... the 3 times I have gone in to get my oil change I wait in the waiting room. Mario is great, people are very nice and friendly but.... your choice of movies. Two people were sitting next to me and mentioned they should put on comedy movies not this blowing up cars and people. Apologizes if this sounds petty but hey why not let you know. Thank you More

Downey Hyundai service team member Marlene is efficient, fast and friendly and very helpful during my visits. fast and friendly and very helpful during my visits. More

Service was great. Good and respectfully atmosphere. Got my problem solved in less than the initiative time. Good quality service..love my new hyundai...family...RP/G Good and respectfully atmosphere. Got my problem solved in less than the initiative time. Good quality service..love my new hyundai...family...RP/GHOST/2022. More

I TOOK MY CAR IN FOR AN OIL CHANGE BUT MENTIONED THAT THE CHECK ENGINE LIGHT WAS ON. THE DEALER DID A DIAGNOSTIC TEST AND ADVISED ME THAT THERE WAS AN ISSUE WITH THE ENGINE. MY VEHICLE WAS AT THE DEALERSHIP CHECK ENGINE LIGHT WAS ON. THE DEALER DID A DIAGNOSTIC TEST AND ADVISED ME THAT THERE WAS AN ISSUE WITH THE ENGINE. MY VEHICLE WAS AT THE DEALERSHIP FOR A MONTH AS THE SERVICE ADVISOR MENTIONED THAT THE ENGINE WOULD BE REPLACED. ONCE I PICKED UP MY VEHICLE, THE CHECK ENGINE LIGHT WAS STILL ON DISPLAY. I MENTIONED IT TO THE SERVICE ADVISOR BUT DIDNT SEEM TO CARE ABOUT IT. I DONT UNDERSTAND HOW MY CAR WAS AT THE DEALER FOR A MONTH GETTING REPAIED N YET THEY TURNED IT INTO ME THE SAME WAY I LEFT IT. THIS IS UNACCEPTABLE. NOW MY CAR DOESNT DRIVE N FEEL THE SAME AS IT DID FROM THE START. More

clean car dealership. friendly salesman and sales woman staff. managers are not willing negotable the final car price. the car are fix sales price friendly salesman and sales woman staff. managers are not willing negotable the final car price. the car are fix sales price More

In and out within time frame give with appointment. Gave me a car wash and service advisor was friendly. Great service! Gave me a car wash and service advisor was friendly. Great service! More