Downey Hyundai

⭐ 1-Star Review I normally don’t leave reviews, but I feel it’s necessary to warn others about the experience I’ve had after purchasing a used 2022 Genesis G70 3.3T from this dealership. At the time o feel it’s necessary to warn others about the experience I’ve had after purchasing a used 2022 Genesis G70 3.3T from this dealership. At the time of sale, I was assured the vehicle had passed inspection and all features were functioning. However, I later discovered that a key feature — the Auto Hold button — is completely non-functional. After some research and inspection, I found out the failure may be due to a spill that occurred before I ever bought the car. This was never disclosed, and the issue should have been caught and repaired before selling the vehicle. This isn’t just a cosmetic flaw — it’s a core feature of the car that impacts daily driving and safety. The lack of transparency about issues like aftermarket windshield which effects the driver assistance feature, and things as simple as a detail and alignment also failure to address the issue after the sale has been extremely frustrating. I trusted a certified Hyundai dealership to sell me a vehicle in reliable, working condition — especially at this price point — and instead I’m left dealing with a problem I had no part in causing. To make matters worse, communication has been slow and unclear since I raised the concern. I expected better from a dealership that represents a premium brand like Genesis. I hope this review encourages others to thoroughly inspect every feature before signing anything — and that the dealership takes accountability for ensuring vehicles are fully functional before putting them on the lot. More

This dealership was professional and as soon as I arrived I was greeted by staff members. Moussa made it possible I drove off with a vehicle. I was greeted by staff members. Moussa made it possible I drove off with a vehicle. More

Great sales and service! Purchased my car new last year. No issues with the car. Came in for my first service needed for my car and it was quick and easy. Purchased my car new last year. No issues with the car. Came in for my first service needed for my car and it was quick and easy. More

Fast service and the staff was helpful and friendly. Car looked great when i picked it up Car looked great when i picked it up More

DO NOT COME HERE. DO NOT SERVICE YOUR CAR HERE. DO NOT BUY YOUR CAR HERE. This was one of the worst dealership experiences I’ve ever had. I came in for a simple DO NOT SERVICE YOUR CAR HERE. DO NOT BUY YOUR CAR HERE. This was one of the worst dealership experiences I’ve ever had. I came in for a simple oil change and mentioned a noise while turning. They rescheduled me from Friday to Saturday, but when I arrived, the service advisor (Mario) immediately told me they were short-staffed and probably couldn’t help. Why schedule me then? I left the car, and by 9 AM they claimed everything was fine. It wasn’t. The noise was still there and now the car was shaking when stopped. Even worse, I found spark plugs left under the hood ! a serious safety issue. I called in furious, was put on hold for 30 minutes, then brushed off until a manager (Kimberlina) finally took my call. Her response? No apology. No concern. Just “let’s move forward.” Before I brought the car back. She immediately said it was “wear and tear” and likely not covered under warranty without even checking the vehicle. I had to push to go on a test drive with the foreman, who confirmed the issue, and still got zero acknowledgment of the spark plugs left in my engine bay. Total cost? $650. Kimberlina’s “solution”? Waive the labor. I had no choice but to pay. I escalated to Hyundai corporate, who said to speak to the general manager. When I called back, I was transferred to someone named Jessica, who was rude, dismissive, and hung up on me mid-sentence. When I called again, I was told no managers were available until finally, the GM (Sam) called back. He was the only person who acted somewhat professionally. However he did not say anything about his team leaving spark plugs underneath the hood of my vehicle he said they always check before giving the car back … clearly not . When I mentioned how Jessica hung up on me he said that’s normally not like her ! It doesn’t matter if it’s normally not like her it was TODAY and with me that’s all that matters . He said what do you want a refund a discount what are you looking for ? THAT WAS RUDE OF HIM TO SPEAK LIKE THAT! He offered me a refund. When I went to pick up the check (at the time he gave me), they claimed he wasn’t expecting me until two hours later. I waited. When I asked for my gas tank to be filled (after multiple trips back and forth), it took another hour as Kimberlina said they had to wait for a porter to be free More confusion as they took the wrong vehicle , more delays, more excuse. This place is a joke. Incompetent service, zero accountability, and shockingly bad customer treatment. I wouldn’t trust them with a bicycle, let alone a vehicle. AVOID THIS DEALERSHIP AT ALL COSTS. More

Truly exceptional customer service everyone was on point very kind and considerate of my needs very kind and considerate of my needs More

It was great no pressure sales. Abraham was very good. He came in on his day off to meet me and I appreciate that. I left several items in my trade-in and he collected them and had Abraham was very good. He came in on his day off to meet me and I appreciate that. I left several items in my trade-in and he collected them and had them ready when I came to pick them up. I will definitely recommend Downey Hyundai to anybody else who’s interested More

Hi . Actually about the car it's been good so far .but I highly appreciatious Ben . He's very nice and Conscientious person. He has been responded every Actually about the car it's been good so far .but I highly appreciatious Ben . He's very nice and Conscientious person. He has been responded every questions fast . Thanks Ben More

Jose was very friendly and treated my wife and I with attentiveness and respect. He addressed our concerns and was quick to follow up with us. attentiveness and respect. He addressed our concerns and was quick to follow up with us. More

Para es bueno por su confianza para sus clientes muy amable y lo atienden muy rápido y comprensivos muy buenos los recomiendo amable y lo atienden muy rápido y comprensivos muy buenos los recomiendo More