Dover Dodge Chrysler Jeep - Service Center

happy owner it is a pleasure to have this dealership work on my car returned to me in perfect condition this dealership is an asset to it is a pleasure to have this dealership work on my car returned to me in perfect condition this dealership is an asset to the Dodge Co More

Service at Dover Dodge on Salem Street I bring my Dodge Durango for regular oil changes and tire rotation. Brian, Joe and Tom always provide great customer service. I don't mind waiting bec I bring my Dodge Durango for regular oil changes and tire rotation. Brian, Joe and Tom always provide great customer service. I don't mind waiting because the service is completed in a timely manner. More

Worst customer service experience ever! I will never use this service center or be buying a car with Dover Dodge again! The service center, Mark and Pete Milevski have the worst customer se I will never use this service center or be buying a car with Dover Dodge again! The service center, Mark and Pete Milevski have the worst customer service! More

Sale/Fin'c/PrtsGREAT.Service? YOUR TIME HAS NO VALUE, RUDE!! Sales: Ramon, GREAT Finance: Goldie, GREAT Parts: Bob, GREAT Service: WILL NOT WALK IN THE DOOR EVER AGAIN!! 1st, been working on cars all my life Sales: Ramon, GREAT Finance: Goldie, GREAT Parts: Bob, GREAT Service: WILL NOT WALK IN THE DOOR EVER AGAIN!! 1st, been working on cars all my life, I know how they work, have rebuilt engines and trans ... know what I'm doing! Brand new Dodge Promaster 3500 van, 5000 miles, can't go more than 20mph uphills or it would die. Check engine light came in (Monday), went straight to dealer, they tried to put computer on it - tip on computer was broken so they told me to come back Wed when they had a working computer. Had to use BADLY running van for 2 days. Tues they call and say "bring it at 10AM on Wednesday". it should have been a 20 minute drive, I allowed 40, it took 60, so I arrive at 10:20AM. Check in, tell them how badly it ran and why I was late, all good. 10:35AM, van still in parking lot, I asked why and they said they'd get it in "soon", but I have a 10AM "appointment". 10:45AM I demand to see the service manager, Mark, walk him to the door, point to the van, tell him I have a 10AM appt and want to know why it's still sitting in the parking lot? His response "that is not an appt time, it's a dropoff time". WOOOO, wait a minute, since when is MY TIME LESS VALUABLE THAN YOURS??? Then he says "And, the diesel mechanic should be here any time now" ... WOOOO, wait another minute ... I have a 10AM appt and the mechanic isn't here yet at 10:45??? At 10:50 my 10AM mechanic walked in. This Mark guy is by far the RUDEST "service manager" I've ever dealt with - and I drive 30,000 miles/yr - this is my 37th brand new vehicle, I KNOW MANY service managers over the last 40 yrs!! 10 minutes later it gets pulled in. At about 11:15 they call me back to see what's wrong - FACTORY DEFECTIVE DESIGN AIR INTAKE SYSTEM is what they showed me!!! Rodents got into the air intake and loaded my air filter canister with acorns and ate through my air filter. So $454 out of MY POCKET later to PAY TO FIX DAMAGE CAUSED BY DEFECTIVE DESIGN ON A BRAND NEW VEHICLE, and the RUDENESS continues! When they showed me the damage the counter-flunkie says to me "You owe us an apology". I was like REALLY??? For sitting waiting for a mechanic to arrive and telling you of my DISPLEASURE? FAT CHANCE buddy that any apology is coming your way, you should be getting a pink-slip for customer RUDENESS. So the service manager asks if I want a "rental car", not a "courtesy car", a "rental car". What's the difference - the rental car has to come back with a full tank of gas. I have NEVER heard of a car dealership not comping you a little gas - but I did put in the $3.90 of gas I used before returning it. So he asks and I say yes I need a car, he says "the guy who does that will be back in a few minutes and will help you out". 15 minutes later the counter-flunkie says "Do you want a rental car?" WHAT IS UP WITH THIS PLACE? I say "ah, the boss said he was already on this", brainchild looks at me and says "Do you want a rental car?". Then he says it's a grey Caravan and he'll bring it up (after paperwork on it done and they take my credit card and license copies - unsecurely, written on paper!!!). 5 minutes later a grey Caravan comes up and counter-flunkie gets out and just walks past me, I asked "is that ready to go?" and he says "yup, key is in it". Ah, what ever happened to "here's your car. And it's a rental so you're responsible for damage so lets walk around it and see what's up", he wasn't even going to tell me the car was mine and ready to go. So the fun continues, at around 3:30 I get a voice mail (didn't have my phone w/me when they called) and it said "This is Dover Dodge service, your car is ready, if you have any questions give us a call. We're here till 6". So no questions from me, on my way to get it. Get there and they tell me "By the way, your DEF light is on" (this is a fluid diesels use). I told him it only came on when the problem started and he said the problem may have caused it to use more fluid - at $10/gallon (that should have lasted much longer). I asked what happens if the fluid runs out and he said "you will break down on the side of the road" - and there is just a light that says LOW, not how-low, which he said deep hidden someplace I haven't seen (since the vehicle did not come with a manual) there is a screen that would tell me how-low. Then he has the NERVE to say "We tried to call you and we left you a message". WAIT BUDDY BOY - that message said "Your car is ready do you have any questions", not "your car is ready, the DEF is low so can you call and let us know if we should fill it". When I said this to him counter-flunkie with a big mouth joins in "Are you STILL going to be rude to us?". WOW!!!!!!!!!!!!!!!! REALLY??? They did not have a clue as to what I was saying ... they should have left this ADDED info on the voice mail and this could have been taken care of before I got there. Their excuse "We didn't know if you had your own DEF fluid or not", but they never asked, and a brand new van, why would I? So they were ready to let me DRIVE OUT in a vehicle they had NOT CHECKED the level on - but they told me there is a way to do it, but THEY DID NOT DO IT, and when I said "so I could drive out and break down right away?" he said "yes, that can happen". OH MY GOSH, IS THIS REALLY A CAR DEALER SERVICE SHOP or a hack in the back woods? THIS IS SHODDY WORKMANSHIP - THIS A SERVICE QUALITY RATING OF 1!!! They were READY to let me drive out with a vehicle that could die up the block, ONE IS TO HIGH A SCORE, but there is no ZERO! I paid them to fill the fluid - and watched as the mechanic heavily overflowed the fill tube pouring the probably-toxic fluid all over the side of the vehicle, and on the ground, and just left it and walked away; so tomorrow I get to go out and figure out what disgusting toxin-remover I need to use to clean up his sloppy work. Whatever happened to working with a rag when you know this will happen?? NEVER AGAIN!!! Anyone know a nice-to-work-with Dodge shop not far from Sparta? And for you Promaster owners - the intake system (I have a 2015) is defectively designed. I studied automotive-design, I know these things - the front grill area has a flat top that works as a "shelf", rodents will easily find their way onto this seeking warmth and will walk along it and find the 2 large air-intake opening that are like big open-doors right at shelf-level. The other problem is that rain water and other outside elements will gather air-speed along the shelf and will be sucked into the system. Air filters are going to get clogged faster and the air intake assembly is metal so it's going to take a lot of abuse and will most like rust out much faster than it should. The air intakes should not be horizontal and looking straight-forward, there are much better ways to get the needed air flow; and, especially, air intakes MUST be "free standing", they cannot be "on a shelf" as there will be venturi's and other air and debris flow affects that will be detrimental to the life of the system. THIS DEALERSHIP OWES ME MY $454 back (I'll pay for the DEF fluid), a HUGE public apology, and had they had a working computer on Monday my vehicle probably would not have suffered as much damage as it did as it was not until Tues that it actually started dying on hills, before that it was just lights! More

unhappy customer I took car to have a problem checked. Went to answer cell phone outside. I came back in and help was taken off of lift . I told them to start repairs I took car to have a problem checked. Went to answer cell phone outside. I came back in and help was taken off of lift . I told them to start repairs and they were very rude. I took jeep and found lug nut cover missing. Was told they would have to have customers take their own wheels off because of my complaint. They refused to replace as I would have to pay. They stated it was rusted and fell off. They refused to look to see if mechanic forgot to put on. I will never have them repair my jeep again. They need to to take a class in customer service. More

we made an appt. for recall service on 1/28/14. an AirBag/ Resraint module was replaced. Work was done under the time promised. I also asked for an Estimate for other work.Overall a very positive expe AirBag/ Resraint module was replaced. Work was done under the time promised. I also asked for an Estimate for other work.Overall a very positive experience. More

Service department is outstanding at this dealership. They make you feel like a valued customer as soon as you walk in the door. Highly recommended. They make you feel like a valued customer as soon as you walk in the door. Highly recommended. More

My car was in for a recall. I had no problem getting the date and time I wanted it done. The car was ready for me before the time I requested. Thank you. date and time I wanted it done. The car was ready for me before the time I requested. Thank you. More

Everyone is friendly and courtesy.. I didnt have to wait long. They answer questions that i had concerns with about my vechike to maintain it long. They answer questions that i had concerns with about my vechike to maintain it More

Although i was dissapointed that two idiot lights turned on with less than 30 miles on the vehicle the service departnent found the fault quickly and made the necceary repairs while i waited. very happy wit on with less than 30 miles on the vehicle the service departnent found the fault quickly and made the necceary repairs while i waited. very happy with service as usual. repaired and serviced three chysler products their regularly. More