Douglass Nissan of Waco

My mom, daughter, and I walked in was immediately greeted and I love that! Chad West was amazing through the whole process of me getting my car. He didn’t force me into anything I didn’t want and listened to and I love that! Chad West was amazing through the whole process of me getting my car. He didn’t force me into anything I didn’t want and listened to what I had to say. He was also very patient with me, I like to have my mom’s opinion on something like this and she had left for a little bit, there was no rush to sign anything or for him to have an answer right then and there. 10/10 I would give more than just a 10!! More

This is a very reliable dealership. I'm driving my third Nissan from Douglass Nissan . Wouldn't go anywhere else! As long as Chad West is there to take care of our needs! I'm driving my third Nissan from Douglass Nissan . Wouldn't go anywhere else! As long as Chad West is there to take care of our needs! More

No pressure sales. They are very knowledgeable about their autos. Looking for a new ride call Chad West! They are very knowledgeable about their autos. Looking for a new ride call Chad West! More

Completely disgusted with their service department. Took in my Murano for services and also needed a brake change based upon what they told me last time. First, they sent me a video of the wrong car Took in my Murano for services and also needed a brake change based upon what they told me last time. First, they sent me a video of the wrong car being serviced. When I picked it up, I mentioned it but no one was concerned. I did not drive my car since the service. Then today I discovered that they did not rotate my tires or do an oil change, my whole purpose of going in there. It was clearly due from the car's display and the service records. I bought the car new at this dealer and every service has been done there. I called the service manager today, he wanted to blame it entirely on me and told me to get my oil changed elsewhere. I will and I will buy my cars elsewhere. Lost a lifetime Nissan customer. More

Excellent experience and no pressure. Chad was very helpful answered all our questions. We told him what we were looking for and he delivered. We love our Nissan Kicks. Chad was very helpful answered all our questions. We told him what we were looking for and he delivered. We love our Nissan Kicks. More

He was so helpful. My daughter loves her car. All around great experience I’m so glad we went and we will for sure be back. My daughter loves her car. All around great experience I’m so glad we went and we will for sure be back. More

Love Chad he has taken care of our family through several purchases. Staff is always friendly and helpful. Service has alway been fair in pricing and any services needed. purchases. Staff is always friendly and helpful. Service has alway been fair in pricing and any services needed. More

The dealership has great management and an experienced and knowledgeable sales team. Their finance department is top notch. Overall a great car buying experience. and knowledgeable sales team. Their finance department is top notch. Overall a great car buying experience. More

The Salesman that waited on me is extremely knowledgeable Chad is great to work with Chad is great to work with More

My three most recent vehicles were purchased from Douglass Nissan; specifically from Chad West. We have always received excellent customer service both during the purchase and also from the service d Douglass Nissan; specifically from Chad West. We have always received excellent customer service both during the purchase and also from the service department. More