Douglass Nissan of Waco

The service department is why this is getting a 1 star. Took our 2018 altima to get oil change and a new tire which was under warranty. We ordered it on Thursday September 9,2022 and was told it would be i Took our 2018 altima to get oil change and a new tire which was under warranty. We ordered it on Thursday September 9,2022 and was told it would be in on Monday. We finally after many calls and no response from service department we took the car in Monday September 26,2022. They tire was supposed to be under warranty and they tried to make us pay the $193 because somehow our warranty magically was canceled in August. Not only did that happen but they over tightened the drain plug and crushed the gasket so we had oil leaking all over our driveway. I love the dealership and Ray our personal salesman. The service department has issues and needs to be corrected. More

My second purchase was just as smooth as my first. Chad West is an amazing salesperson. He was helpful, profession, and found exactly what I was looking for, with no pressure to purchase. I recommend Chad West is an amazing salesperson. He was helpful, profession, and found exactly what I was looking for, with no pressure to purchase. I recommend anyone looking for a new vehicle head to Douglas Nissan and ask for Chad West. More

My salesman Chad was awesome! He took his time and helped me find the right vehicle. Definitely will be back to see him for future autos! He took his time and helped me find the right vehicle. Definitely will be back to see him for future autos! More

They are fantastic. Everyone is super nice, and they have great customer service! Great company Everyone is super nice, and they have great customer service! Great company More

They care about the customers and do not pressure to buy. Upfront, honest, and helpful Upfront, honest, and helpful More

Chad, my car salesman, put forth a lot of effort to meet my wants and needs in buying my new car. Chad did right by me and I hope he's there when I decide to buy my next car. I love my Altima and would bu my wants and needs in buying my new car. Chad did right by me and I hope he's there when I decide to buy my next car. I love my Altima and would buy a second or third from them without giving it a second thought. From choosing my car to finalizing paperwork...all-around great experience. Thank you. More

Chad West is the absolute best to work with. I have bought 7-8 vehicles from him and this dealership. I will not shop anywhere else! I have bought 7-8 vehicles from him and this dealership. I will not shop anywhere else! More

They are great to work with, from the Sales Team, Finance guys to the Service Team they all know their stuff. guys to the Service Team they all know their stuff. More

I went to this dealership after being treated poorly at another dealer and this dealer and Chad my salesman went above and beyond to make sure I got the exact car I wanted for a great price! Will continue another dealer and this dealer and Chad my salesman went above and beyond to make sure I got the exact car I wanted for a great price! Will continue to do all my new car shopping here because of Chad! More

Chad West is an outstanding asset to your company. Not only did he sell a new Rogue to my wife. He also takes care of my daughter for her vehicle needs. Not only did he sell a new Rogue to my wife. He also takes care of my daughter for her vehicle needs. More