Douglas Volkswagen

Excellent Customer Service! I seriously appreciate the help and driven off the lot with the truck I really wanted. My family love it! Thank you guys! help and driven off the lot with the truck I really wanted. My family love it! Thank you guys! More

I brought my 2020 Atlas Cross Sport (2200 mi) in to repair some common manufacturer defects. Being a member of several VW Atlas social media groups, I was very aware of these problems and how some deal repair some common manufacturer defects. Being a member of several VW Atlas social media groups, I was very aware of these problems and how some dealers were either dodging the issues, denying they even exist, or even claiming to be completely unaware of them (haha). So when I brought my vehicle in to Douglas I was revved up and ready for confrontation, and armed with recall codes, technical bulletins, and printouts from various online VW groups, as I was expecting to have a hard time convincing the dealer that my vehicle had these common issues. My anxiety turned out to be all for naught. My service advisor Brian Ardente could not have been better. I explained my issues, he entered them into the system without fuss or pushback, and I left the vehicle with him. Within a few hours, Brian texted me to tell me that all my concerns were valid and that they were performing all the necessary repairs and replacements under warranty. He kept in touch with me every day to keep me updated until my car was ready for pickup, the process for which took less than 5 minutes in and out. Brian made it all a completely painless process. Excellent service, excellent communication, and excellent repairs. More

The service on my 2012 Golf was thorough and prompt, but I had to wait half an hour to get my car back when it was done. I had to wait half an hour to get my car back when it was done. More

Had the opportunity to work with James Deutsihkron on purchasing a 2018 Audi s4. James made the entire proccess seamless, he was able to collect all my information the day prior to arriving to ensure tha purchasing a 2018 Audi s4. James made the entire proccess seamless, he was able to collect all my information the day prior to arriving to ensure that when I showed up I was in and out in an hour. When I walked on the lot he already had the car out and ready to drive. James was very personal and went above and beyond. I would utilize James again in the future as well as recommend him to family and friends. More

James Deutschkron at Douglas Volkswagen in Summit was EXCELLENT. He was beyond courteous, patient and kind - no matter how many times I called/texted or emailed him. James helped find a car for my daug EXCELLENT. He was beyond courteous, patient and kind - no matter how many times I called/texted or emailed him. James helped find a car for my daughter's 18th birthday - at a great price and value. Highly recommend Douglas and highly recommend James. I'd happily purchase another car from Douglas. It was a no-pressure, no BS transaction from start to finish. More

Came in to look for an used Atlas and James worked with me. I'd say I appreciated the "hustle" , he tried his very best to help me make a decision. Ask for James when you go in and he'll set you up! Just g me. I'd say I appreciated the "hustle" , he tried his very best to help me make a decision. Ask for James when you go in and he'll set you up! Just go in prepared and don't fall in love a car, like I did! More

So I brought the used Atlas 2018 SE from the dealership and needed to return it for some warranty repairs. I don't blame the sales person if the car was cleared by service department or management. Dominic and needed to return it for some warranty repairs. I don't blame the sales person if the car was cleared by service department or management. Dominic in service and his team helped me and tried his best to find my claims. I just wished some others were found or approved. They are courteous and was helpful communicating with the sale dept. of my request. More

Always professional, excellent service that I have full faith in. I've always brought my 2010 Touareg there, and still do at 120,000 miles. Service advisor Brian and svc manager Egon Kantor always take goo faith in. I've always brought my 2010 Touareg there, and still do at 120,000 miles. Service advisor Brian and svc manager Egon Kantor always take good care during every step of the process. My car is always delivered to me washed and vacuumed. More