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Douglas Volkswagen

Summit, NJ

5.0
1,500 Reviews

491 Morris Ave.

Summit, NJ

07901

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Showing 1,500 reviews

July 23, 2021

Nice people to work with Always professional Like the Nice people to work with Always professional Like the video service report which accompanies the estimate Never feel pressured to do work that More

by Clinton D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin
Sep 21, 2021 -

Douglas Volkswagen responded

Thank you so much for taking the time to leave us this amazing review. Happy Driving!

July 21, 2021

James Deutschkron is the best !!! Thank you for making my car buying experience less harrowing and a wonderful experience. I got my dream car!! Thank you More

by m.cabrera12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Arons
July 09, 2021

I was very interested in purchasing the Atlas SUV and got in contact with sales representative James Deutchkron who was very efficient, knowledgeable and patient. The process streamlined well and I didn’t ha More

by Denisia.williams21@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Deutschkron, Russ Arons
July 09, 2021

Everything was perfect,specially with the salesperson Roger ,who always nice to me since I met With Him for the first time,I hope everything is okay for Roger More

by Wilfridebreus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger
June 14, 2021

Just leased a new Atlas from James Deutschkron, at Douglas Volkswagen. This was the fastest, easiest car purchase I have ever done. From start to finish James was great. I have been coming to this d More

by Lisa Diorio
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Deutschkron
Jun 23, 2021 -

Douglas Volkswagen responded

Lisa - Thank you for taking the time to leave us a positive review and mentioning James. Our team strives for excellence when it comes to helping our customers find exactly what they need. We hope to see you again sometime in the future!

June 10, 2021

The service department always provides quick and painless service. I like that the service tech sent me a video of the work he did. The communication via text was excellent. More

by eatapc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Ardente
Jun 23, 2021 -

Douglas Volkswagen responded

Thank you for taking the time to offer your great rating and review. We are so glad you had a great experience. Safe driving.

June 09, 2021

Easy drop off, transparent updates, timely completion, friendly service, all round a quality experience. Video updates are a really good idea and explanations were clear. More

by jjjsmith2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Arons
Jun 23, 2021 -

Douglas Volkswagen responded

Thank you for taking the time to leave us a positive review. We always strive for excellence in customer service. We look forward to seeing you again in the future. Happy Driving

May 18, 2021

We just bought a car from them. Excellent experience working with Jim and Lou. We got a great deal. Quick and easy transaction! I would recommend buying a vehicle from them. More

by Kane121984
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim and Lou
Jun 23, 2021 -

Douglas Volkswagen responded

We are so grateful for your kind words. Thanks for sharing your feedback, we hope to see you again in the future. Happy Driving!

May 15, 2021

Just purchased a 2015 Golf . The experience was just seamless . The car is amazing and James and Louis were just the best ! The car has been properly maintained and delivered clean with a full load of g More

by Jennifer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
Jun 23, 2021 -

Douglas Volkswagen responded

Thank you for this 5 star review. Our team strives for excellence when it comes to serving our customers. Safe & Happy driving!

May 14, 2021

I take my tiguan 2020 r line for service...oil change i was there at 9:20 and took 2 hours 10 minutos to do the job...i don't understand how they took 2 hours and more to do an oil change...this is xxxxxxx More

by Jose Moya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Russ Arons
May 26, 2021 -

Douglas Volkswagen responded

Hello Jose and thank you for making us aware of your recent negative experience with our Service Department when you waited 2 hours and 10 minutes for an oil change to be completed. Please accept my personal apology for the extended wait period during your visit. Customer feedback is very important and helpful and I will be looking into the cause of the delay during your visit promptly to ensure that this situation does not recur. I am available to talk with you about this experience and if you are interested. Egon Cantor Service Manager 908.522.7300

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