Douglas Volkswagen

I have bought 5 cars from Ken Beam & find him to be the most upfront/professional sales consultant that I`ve ever dealt with. Originally met Ken while he worked at Bernardsville VW & followed him to Do the most upfront/professional sales consultant that I`ve ever dealt with. Originally met Ken while he worked at Bernardsville VW & followed him to Douglas Volkswagen in Summit. He seems to have quite a "following" as several of my friends have bought cars from him & have also sent some of their friends to Douglas to see him too. I`d highly recommend. More

The salespeople seemed very friendly at first. I tried to negotiate a lower price on a VW Jetta, but they said they could not go any lower. I took their word for it. I wanted to check other dealerships to negotiate a lower price on a VW Jetta, but they said they could not go any lower. I took their word for it. I wanted to check other dealerships first, and they asked me to put down a $500 deposit on the car I liked. I asked if it was refundable, and they said yes, so I gave them my credit card. Later I found other VW dealerships that were offering the same car at invoice. So I called back Douglas and told them to refund my deposit, because I would be buying elsewhere. They told me they could lower their price to the price I saw elsewhere. So apparently they had lied to me about not being able to negotiate the price. At this point I was very glad I looked elsewhere. I asked them for my deposit back, and they seemed willing. But first they forced me to talk to several other salespersons, all of whom were trying to give me lower prices. I said thanks but no thanks. They finally said they would refund my $500 deposit. It has now been almost a month, and they still haven't refunded the deposit. I called the salesperson back today, and he invented a story about how "the refund must have gotten lost in accounting." We'll see if they ever give me my money back. Don't go to Douglas. They're dishonest, manipulative, and nasty. More