Douglas Volkswagen

isaac responded rapidly to my search request. located the car i wanted and updated me both by phone and email. he was patient in answering my questions. isaac obviously loves his work. the dealership and car i wanted and updated me both by phone and email. he was patient in answering my questions. isaac obviously loves his work. the dealership and staff were friendly and worked well together. More

Tim was so helpful showing us around our new 2011 Tiguan. He spent well over an hour showing us all the bells and whistles the car has to offer. The whole process went extremely smoothly. Tim even had crayo He spent well over an hour showing us all the bells and whistles the car has to offer. The whole process went extremely smoothly. Tim even had crayons to keep our young daugthers busy while we finalized the paperwork! We would definitely buy another VW from Tim and the team at Douglas in the future! More

I had a great experience buying from Douglas and Vlad! Both me and my boyfriend agreed that it was the easiest buying experience that we have ever had! Would definitly buy from them again in the future an Both me and my boyfriend agreed that it was the easiest buying experience that we have ever had! Would definitly buy from them again in the future and looking for a used car in the meantime from their lot. Easy to get to and convenient More

I had two tires that needed repair or replacement on my 2010 GTI. Rick assured me it would be done quickly. There was no nonense, no run around, I got two brand new tires installed under warranty. I co 2010 GTI. Rick assured me it would be done quickly. There was no nonense, no run around, I got two brand new tires installed under warranty. I couldn't be more satisfied with the service I received. More

Rick Szusc is an extraordinary service person who is very friendly, competent and reassuring. I had a problem with the glow plugs, relais and harness. One of the glow plugs was also stuck and couldn't be rem friendly, competent and reassuring. I had a problem with the glow plugs, relais and harness. One of the glow plugs was also stuck and couldn't be removed. Rick reassured me that the service people are very knowledgable about TDI motors and he will make sure that the problem will be solved. Another VW dealer didn't offer any help. Rick also explained the relatively high cost for this relais. My 2002 Jetta got fixed, all glow plugs have been replaced and I am very happy with the result. I definitely will use the Douglas VW service for my car in the future. More

Rick was very friendly and explained everything I needed to know. It was a pleasure dealing with him and I would recommend his service at Douglas VW to any one. These days it is not easy to find a person to know. It was a pleasure dealing with him and I would recommend his service at Douglas VW to any one. These days it is not easy to find a person who really cares, but I was pleasantly surprised by Rick. The rest of the office staff should take example from him. More

I have been a satisfied customer of Douglas Volkswagen for many years. Dominic Romano has always provided friendly service but more importantly reliable guidance on the service of my vehicle. I really a for many years. Dominic Romano has always provided friendly service but more importantly reliable guidance on the service of my vehicle. I really appreciate his alerting me to the next service that may be needed. More

Steve from the Service Department is great! He is always friendly, professional, and very helpful. He keeps me up to date on the status of my car and arranges a loaner car for me when necessary. It has be friendly, professional, and very helpful. He keeps me up to date on the status of my car and arranges a loaner car for me when necessary. It has been a pleasure bringing my car in for service appointments. More

I recently visited Douglas VW in Summit to purchase a new vehicle. My salesman Timothy was truly wonderful. He listened to my needs and helped me pick out the right option packages. When I asked about a par vehicle. My salesman Timothy was truly wonderful. He listened to my needs and helped me pick out the right option packages. When I asked about a particular color combination that they did not have in stock he tracked it down at another dealership for me. He was extremely knowledgable and his passion for VW was apparent through out the entire process and may have even rubbed off a bit on me :-). I would recommend Timothy and Douglas VW to anyone looking for a new car who wants an honest salesman who believes in what he sells. Matt also helped when it came time to sign all the paperwork, he was very nice and pleasant and answered all of my questions to make sure I understood everything involved. I left with the feeling that I was genuinely taken care of. More

I was in the market for a car. I have been searching around at different places looking for something inexpensive and reliable. I wad referred to douglas and decided to give them a call. I was greeted b around at different places looking for something inexpensive and reliable. I wad referred to douglas and decided to give them a call. I was greeted by jimny who made me feel very comfortable. he explained in detail every car I had interest in and did not make me feel pressured. The dealership as a whole was great and friendly I would recommend them to anyone I know looking for a car. More