Douglas Volkswagen

The service to my truck was excellent. My Service Advisor: Steve Tsekouras informed me of all the prices for the parts and service I needed. I got a loaner for the day and my truck was fixed by the n Advisor: Steve Tsekouras informed me of all the prices for the parts and service I needed. I got a loaner for the day and my truck was fixed by the next day. ***This was the best service I've had for my truck*** More

Top Shelf all the way! Service Department is run efficiently, effectively and with rapport!! For those three components of service to occur simultaneously is a complete rarity these days! I would an efficiently, effectively and with rapport!! For those three components of service to occur simultaneously is a complete rarity these days! I would and DO recommend you only take your baby to Douglas. Assuming you love your VW! More

I'm normally not one for comments & reviews but my car recently died & in my search for a new vehicle I was Truly surprised by some of the car salesmen I encountered. Maybe they thought that because I car recently died & in my search for a new vehicle I was Truly surprised by some of the car salesmen I encountered. Maybe they thought that because I was in "need" of a car they could possibly push or force me into a sale but that wasn't the case when I met Isaac at your location. He was very friendly & knowledgeable of vehicles all together unlike some who were only knowledgeable of the vehicles they specialize in. Isaac, even though I didn't choose to go with your vehicle, I thank you for the great service & professionalism you gave. My sister is in to VW so maybe she'll stop by for a test drive in a couple months More

I have purchased several cars From Nick Malanga at Douglas Volkswagen and I always have been treated in a professional way. The dealer pulls no punches and plays no games. The service is good too. I w Douglas Volkswagen and I always have been treated in a professional way. The dealer pulls no punches and plays no games. The service is good too. I will buy another vehicle there should the need arise. I highly recommend this dealer. More

I went to this dealer based on a recommendation from a friend because my previous dealer couldn't fix my problem. My service advisor Brian was very friendly and knowledgeable. He kept me informed of the p friend because my previous dealer couldn't fix my problem. My service advisor Brian was very friendly and knowledgeable. He kept me informed of the progress throughout my wait and had the vehicle done in the time said. My car is great now and I would highly recommend anyone to go to this dealer for a wonderful experience and quality work. More

I walked in, and from beginning to end got the feeling that this wasn't the typical dealership experience. Isaac answered every question - even the ones he didn't know, he went to someone who did and got that this wasn't the typical dealership experience. Isaac answered every question - even the ones he didn't know, he went to someone who did and got the right answer. My previous car had died, and I was able to work everything out and get my new Jetta right away - the pricing, the atmosphere, the paperwork, everything was done professionally, and I never felt like there was any pressure being put on me by anyone, including the manager who came to thank me for doing business there. And even since I bought the car, when I go back to the service dept everyone there is just as pleasant as the sales dept. Whoever reads this, if you are looking for a new VW, Isaac is your salesperson, and Douglas VW is the place to go! More

Always keeps his commitments, estimates given are accurate, explanations and suggestions in regards to what service should be performed are reasonable and spot on. Dominic, in the nine years we have accurate, explanations and suggestions in regards to what service should be performed are reasonable and spot on. Dominic, in the nine years we have been patronizing Douglas Motors has always been courteous and polite. It was the performance of Dominic and the service department that encouraged my wife and I to purchase our present car from the dealership. More

I leased a Jetta with Douglas VW. I worked with Bob in sales. I had a very good experience and would go back to this dealer again. There were no high pressure sales tactics, no Closer came in to seal the sales. I had a very good experience and would go back to this dealer again. There were no high pressure sales tactics, no Closer came in to seal the deal, which is something I hate. Bob and everyone at the dealership was very friendly and easy to work with. More

By far, this was the best car purchase experience we have had in all our cars/SUVs/minivans etc. The staff were all exceptionally friendly and Vlad was a wonderful salesperson to work with for this transact had in all our cars/SUVs/minivans etc. The staff were all exceptionally friendly and Vlad was a wonderful salesperson to work with for this transaction. Once he recognized that we knew EXACTLY what we were looking for, he set out to not only suggest test driving a car similar to the car we were interested in (Gof TDI diesel, as the Jetta TDI diesel was not available on the lot) but also suggested the Jetta SEL 5-speed, which is what we wound up selecting. Once we started the paperwork, the process was expedited through, with all the staff attentive to us and ensuring we were happy. Matt in finance was thorough and concise in his explanations of what were were signing, Curt inquired if we were satisfied with our sales experience with Vlad (which we were - he's the right mix of salesperson and outgoing/approachable personality). My family had purchased cars from the Douglas family when I was a child, and I remember the staff being friendly - apparently that characteristic has not changed over the years. This was a pleasant experience, and I look forward to working with Douglas for routine service on the car, and I will definitely consider future purchases/leases from Douglas. More

Excellent Service is provided at Douglas Motors. I am always 100% satisfied with my repair service and they always provide me with efficient service. Steve always keeps me informed of my repair work and always 100% satisfied with my repair service and they always provide me with efficient service. Steve always keeps me informed of my repair work and it is always finished when expected. Thanks to Douglas Motors for keeping my car is such great shape. More