Douglas Volkswagen

I had a great experience with Douglas VW when we bought our used Honda Odyssey. Great thanks to Chris Ng who made it an easy buy and provided us with great customer service. I definitely recommend him to a our used Honda Odyssey. Great thanks to Chris Ng who made it an easy buy and provided us with great customer service. I definitely recommend him to anyone looking to purchase a car. More

Steve was jest great call me and told me i would be in a great car with in 2hrs. well he was wright got there at 6pm and left with my car at 8pm on Monday the 16th of Nov. and he is still helping me out great car with in 2hrs. well he was wright got there at 6pm and left with my car at 8pm on Monday the 16th of Nov. and he is still helping me out would tell all my friends looking for a car to see hin at Douglas Auto Group once thank you Steve Bill Gleave More

Very rare nowadays to visit places that truly treat you as a customer. Irene, Tito and the Douglas VW team is indeed an example of those few that dealers that still care about their customers. Thnaks I as a customer. Irene, Tito and the Douglas VW team is indeed an example of those few that dealers that still care about their customers. Thnaks Irene and Tito --- This is the first of a long term relationship with Douglas thanks to you! Adalberto Rivera More

Excellent experience and great customer service over at Douglas. I told Irene my sales rep what I was looking for and she made it happen!!! Very honest and strait forward which is what made my experience Douglas. I told Irene my sales rep what I was looking for and she made it happen!!! Very honest and strait forward which is what made my experience so great. The customer service was unlike any other dealership I have dealt with and a very warm welcoming environment. Even when the deal was closed on the purchase of the vehicle I was amazed at such a low price. Great job Irene and keep up the good work. I absolutely am thrilled with the performance of 2003 passat. Rob More

I just bought a 2012 Passat SE 5 cylinder automatic from Douglass Volkswagen in Summit, NJ. The costumer service at the dealership was top-notch, largely because of my salesman, Isaac Bunton. He was profess Douglass Volkswagen in Summit, NJ. The costumer service at the dealership was top-notch, largely because of my salesman, Isaac Bunton. He was professional, courteous, and fair. He kept in touch regularly while trying to locate a specific color for me, and even kept in contact with me when the dealership was closed for a few days due to the October snowstorm. One of the things that set this dealer apart from others is their desire to have you test-drive their cars to show off their product. More

I went in to Douglas not knowing what to expect. I haven't bought a car in a long while and was a bit rusty on dealing with salespeople. I was happy to find a home at Douglas. Nick made it easy to buy haven't bought a car in a long while and was a bit rusty on dealing with salespeople. I was happy to find a home at Douglas. Nick made it easy to buy a car without being pushy- just helpful. I highly recommend him and Douglas. More

It was my 2md car that I have leased through Douglas. My original salesman was no longer working there, but I was greeted by a yuong man named Vlad. He was attentive to all my needs and made me feel pressu original salesman was no longer working there, but I was greeted by a yuong man named Vlad. He was attentive to all my needs and made me feel pressured free. It was a great experience and I will deffinetely continue to come back. Thank you Vlad. More

Tito Delgado was very very accomodating in our needs and inquiries. He was patient and thorough. Never made us feel rushed or pressured. We traded in our old car and got a lease for a '12 Passat that wasn inquiries. He was patient and thorough. Never made us feel rushed or pressured. We traded in our old car and got a lease for a '12 Passat that wasn't even available yet so we waited a couple of weeks. He kept us posted on the delivery update and was always very professional. If you want a hassle-free car-buying (or leasing!) experience, go see Tito Delgado at Douglas VW. He won't let you down... More

After a recent poor experience at another dealership and hearing good things about Douglas and Nick’s services, I came into Douglas dealership to test drive a 2012 GTI and to potentially make a deal. Nick hearing good things about Douglas and Nick’s services, I came into Douglas dealership to test drive a 2012 GTI and to potentially make a deal. Nick was very friendly at first and tried to find a compromise between my wife and I. Realizing that my wife wanted a family friendly car, Nick had us test drive Tiguan. Although it was nice, it was not what I came in for. After some thought, I returned to Nick asking to test drive a 2012 GTI. I spent a lot of time experiencing what VW had to offer, and I must admit I loved all the cars. I then spent two days in a row appraising my trade in cars at the dealership. I felt like I was getting nickel and dimed on the imperfections on the car. When he pulled up the Edmunds appraisal on the two cars, we gave them both "Fair" appraisals. The category for "Fair" means the car has some minor mechanical issues and could use a decent amount of conditioning before reselling. Edmunds reduces the price on the trade based off of the condition of the car. After looking at the two cars, Nick began to deduct hundreds from the Edmunds listing for every little ding or imperfection on the paint (something that would cost them less than $100 in repair). At first, and being naive to the whole car buying experience, I simply believed everything I was told. I was being reassured that the deal I was getting was "better than what the employees get." I paid a deposit (refundable based on driving the actual car) to put the car on order, but upon leaving, I still felt unsatisfied. I went back the next day to get a refund on my deposit. Nick was understandably unhappy with my decision, but his response was not very comforting saying that I’m throwing away the deal after spending half a day crunching the numbers. I said that I didn’t feel like I was getting a fair deal on my trade in and that I wanted my money back. Nick spoke to his sales manager, the sales manager came back saying that he was willing to renegotiate the deal. Clearly that means that I was able to get something better than what I was originally offered. To me this says that their business practices are not the most honest, and I simply wanted my deposit back. The sales manager was very gracious, but Nick was not, understandably so. Granted, I spent a lot of their time talking to them, and I understand that they have to make a profit, which is exactly why I was ready to buy extended warranties to pay them even more. I would still love to purchase a Volkswagen; it is just too bad that I can no longer purchase from Douglas motors, especially considering that my family has purchased seven cars from their dealership. After my experience at Douglas VW, I will now proceed more cautiously to the next dealership for the car that I want. More

Vladimir was very friendly and really helped me get into the car of my choice. He was very honest and made me feel comfortable. Above all vlad had great enthusiasm and worked hard at coming to an agreement. the car of my choice. He was very honest and made me feel comfortable. Above all vlad had great enthusiasm and worked hard at coming to an agreement. I am very happy with my purchase and I would defiantly recommend vlad or even Douglas vw to others. Everyone at Douglas was very friendly and I was impressed with their customer service and integrity. Jacqueline Sulano More