Douglas Volkswagen

Vlad at Douglas VW was an absolute pleasure to work with! We were shopping for a new Touareg and all the other VW dealerships we went to - we just couldn't trust what they were "selling us". However, Vlad We were shopping for a new Touareg and all the other VW dealerships we went to - we just couldn't trust what they were "selling us". However, Vlad at Douglas VW was a fresh breathe of air... he was friendly, honest and up-front with us from the start. I highly recommend visiting Vlad at Douglas VW for your next car... friendly service & very reliable! More

After owning over 10 VW's in my lifetime, I took my dad their, he is (was) a dedicated Honda loyalist until he drove the new Passat. We were so lucky to have dealt with Chris NG, no pressure, no tactics, their, he is (was) a dedicated Honda loyalist until he drove the new Passat. We were so lucky to have dealt with Chris NG, no pressure, no tactics, no b/s -- he wanted him to be happy. We arranged for a test drive, the car was cleaned and ready to go. He even has identical cars, but one of less price, so that my dad could make a fair comparison. He allowed us to drive it, even offered a 24 hour test drive if we wanted it. Needless to say, we feel in love the with car, and although he took the lesser model, Chris was supportive and praised his decision to be budget conscious by not leasing extra items that he did not need as he was conscientious and scrupled in realizing what my father's needs were. To me, this type of experience, I plan to share with anyone who will listen. Kudos to Dougles for employing professionals who actually care about their customers needs first, listen, and when we had a question, he called us back within minutes to make sure that we had all of the information we needed to make an informed decision. More

I recently picked up my second VW in 2 years from Douglas -- a 2012 Tiguan. The car is incredible and I highly recommend it. I considered a different dealer closer to my work for this latest purchase but i -- a 2012 Tiguan. The car is incredible and I highly recommend it. I considered a different dealer closer to my work for this latest purchase but it became clear very quickly that the treatment I was accustomed to at Douglas and especially from my salesperson Jeremy Gutierrez was not to be taken for granted. The "other" dealer tried a blatant "bait and switch" and wasted a lot of my time. Douglas stood by their offer all the way through. It amazes me that in this day and age that all dealers have not figured out that customers just want to be treated with honesty and integrity and get the best deal of course. Those are the qualities I found at Douglas and with my salesperson Jeremy. More

Great experience dealing with Isaac at Douglas VW. Terrific attitude and love for the car! Have used service department for six years; sales is just as friendly and customer focused. A really good exp Terrific attitude and love for the car! Have used service department for six years; sales is just as friendly and customer focused. A really good experience! More

This dealership, does not disappoint work to get you the vehicle you want at comfortable pricing. I have years of experience buying cars/trucks and I am loyal when I find the right place. No pushy sales p vehicle you want at comfortable pricing. I have years of experience buying cars/trucks and I am loyal when I find the right place. No pushy sales pitch. Friendly atmosphere. Would highly recommend!!! More

My husband and I bought a 2011 Jetta Sportwagon TDI in June 2011. We had the car shipped to Southwest Florida, where we now live. Immediately we noticed that when the car reached 40 mph, the steering whee June 2011. We had the car shipped to Southwest Florida, where we now live. Immediately we noticed that when the car reached 40 mph, the steering wheel started to shake. There was also a vibrating under the gas pedal and under the car itself. After numerous trips to 2 Volkswagon dealers it was determined that the car we were sold had 2 bent rims and 3 "bad" tires. Douglas refused to work with us and all we were told was that tires and rims were not under warranty. So in other words, they sold us a defective car and their attitude was "too bad." Over $1200 in repairs on a brand new car with less than 6,000 miles and all they could say was "sorry it's not under warranty." Beware of a dealer who takes that attitude. More

I was very happy with the knowledge of Nick Malanga, and the fast and courteous service I received. I will definately recommend Nick and this dealer, as I shopped another highway VW store, and found it HIGH the fast and courteous service I received. I will definately recommend Nick and this dealer, as I shopped another highway VW store, and found it HIGHWAY. Douglas is topps. More

2012 Passat V6 SEL Premium WOW! Well worth the 120 2012 Passat V6 SEL Premium WOW! Well worth the 120 day wait. Exceptionally impressive, sumptuous in structure and amenities. From the moment o 2012 Passat V6 SEL Premium WOW! Well worth the 120 day wait. Exceptionally impressive, sumptuous in structure and amenities. From the moment of entering the dealership,being greeted in the lot, shown the exact model/trim vehicle I was interested in, shown the facility, answering all questions with extensive knowledge of product, deposit, interim inquiry calls, delivery of vehicle, final payment and financing, exceptional customer service was extended to me by Vlad Voskoboynikov. It is rare these days to receive customer service that makes you feel your business is valued. Vlad is a courteous, friendly, earnest, sincere professional gentleman and a valuable asset to the VW franchise. What a refreshing surprise not to be subjected to high presure salesman tactics (i.e. not letting the customer leave without a commitment to purchase at all cost). Vlad was not pushy, aarrogant nor impatient. Non-the-less the decision to commit the same day was smooth and seamless with no buyer's regret. Thank you VW and Vlad who goes above and beyond to provide quality customer service. I look forward to a long term relationship and will highly recommend to family and friends. M. Love More

I would highly recommend this dealership. I had been shopping around for a new car for a long time and had been to every dealer up and down the highway and really dreaded going through the sales process shopping around for a new car for a long time and had been to every dealer up and down the highway and really dreaded going through the sales process with any of them. My experience at Douglas was completely different. The people who work there are very low-key, helpful, and friendly. My salesperson, Jeremy, made the whole process of buying a car very enjoyable. He gave me a good price right away, so there was no bargaining (which I hate), made sure I understood everything I needed to know about the car, and even followed up to see how I was enjoying my new car. More

Met Tito at Douglas vw because I was interested in leasing a Jetta. I'll tell you that not only did he make me feel like he was trying to get the best deal for me but he made me feel like family. Tr leasing a Jetta. I'll tell you that not only did he make me feel like he was trying to get the best deal for me but he made me feel like family. Try and get that treatment on the highway. Thank you so much Tito. More