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Douglas Volkswagen

Summit, NJ

Overview
Reviews
Vehicles
5.0
1,500 Reviews
Call Dealership (908) 219-7462
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491 Morris Ave.

Summit, NJ

07901

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Showing 1,500 reviews

May 16, 2023

They provide excellent and timely service. The dealership completed the work on my car as stated when I brought the car in. More

by tonybarberacpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis, Russ Arons
Report | Print
May 17, 2023 -

Douglas Volkswagen responded

Thank you for sharing your thoughts about your experience with Douglas Volkswagen. We appreciate your business and hope to see you again soon!

May 12, 2023

Very fast and friendly. The process was painless. This is the second car I got from Douglas, and I’ll be buying another one soon More

by Kentelford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russ Arons
Report | Print
May 17, 2023 -

Douglas Volkswagen responded

Thank you for this 5-star review! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Douglas Volkswagen!

May 05, 2023

People are very respectful they are very transparent and don’t pressure you into anything. More

by luismpinto1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Bunton
Report | Print
May 09, 2023 -

Douglas Volkswagen responded

Tthank you so much for choosing Douglas Volkswagen! Please don't hesitate to let us know if we can be of any more assistance!

April 29, 2023

David Suchocki was instrumental in helping us make a purchase of a new car. He was honest, professional and helped us get out of our old lease with money towards our new purchase. He did this all after More

by David Tingle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Suchocki, Russ Arons
Report | Print
May 09, 2023 -

Douglas Volkswagen responded

David, thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with David. If there is anything else we can do to assist you, please do not hesitate to let us know.

April 22, 2023

Roger was a great person with a great customer service skills but the financial manager didn’t explain me anything I was kind of upset after after reviewing the deal. When it comes to Roger as salesman he More

by fronel156
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger, Russ Arons
Report | Print
April 22, 2023

Great dealership and Vlad is an excellent salesperson! Long time customer and highly recommend Douglas VW. More

by danfishter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russ Arons
Report | Print
April 09, 2023

Marvin Ma was amazing! Even though I brought my car in on short notice, he was able to get it serviced fairly quickly. More

by femiogunjumo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Ma
Report | Print
Apr 18, 2023 -

Douglas Volkswagen responded

Thank you for sharing your experience with us! We're happy to hear it went well. We truly appreciate your feedback!

April 09, 2023

Marvin was very attentive to my needs and arranged a complicated service visit in a very efficient manner, everything was done well and on time. More

by Alex K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Ma
Report | Print
Apr 18, 2023 -

Douglas Volkswagen responded

Thank you for the great rating, Alex. We sincerely appreciate your business here at Douglas Volkswagen!

April 09, 2023

I bring my 2 cars for the state inspection. Everyone is always pleasant, the waiting room (s) are very nice and when I get my cars back they have been washed and cleaned!!! I have a Nissan smal More

by HSandyharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Arons
Report | Print
Apr 18, 2023 -

Douglas Volkswagen responded

Thank you for sharing your thoughts about your experience with us here at Douglas Volkswagen. We appreciate your business and hope to see you again soon!

March 14, 2023

This is the best dealership in the Essex County area. . The treat you like family from day 1!! No shady games played here all staff are very knowledgeable and are always willing to get your deal completed More

by Mello037676
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David S.
Report | Print
Mar 14, 2023 -

Douglas Volkswagen responded

Thank you for your kind words and this wonderful review! We appreciate you taking the time to give us feedback. We look forward to seeing you again in the future.

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