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Douglas Jeep Chrysler Dodge Ram

Venice, FL

4.8
1,466 Reviews

2382 S Tamiami Trail

Venice, FL

34293

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Showing 1,466 reviews

September 28, 2014

Good to work with We have bought our last ( 2) two cars from them. I have sent (2) two friends to them, and they bought cars also. I Will come back. More

by Linda B. Johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Nereim
September 28, 2014

A Sales Agent That Set this Dealership Ahead of the Rest I recently purchased a new vehicle from this dealership. I had the opportunity to work with salesman Craig Nereim. Mr. Nereim did an outstanding job r More

by jsadulski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Nereim
September 28, 2014

New Jeep purchase Craig did everything possible to bring our deal together. He sold us the vehicle we wanted and saw that we got a great value for our trade. We have u More

by Gophils99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Nereim
September 28, 2014

Repeat customer We're on our third vehicle from Douglas Jeep and will continue to return. Craig Nereim is always great to work with. The no pressure straight forward More

by Melrochette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Nereim, Pete McIvers
September 27, 2014

Factory Recall Visit Visit for a second factory safety recall. Tim Racco exceeded expectations once again from the drop off to pick up. Curtious, prompts service from Ti More

by lukedgraham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Glen, Tim Racco
September 26, 2014

Bad experience but the owner made it right. We bought a used Durango. They gave us a 2k/2month warranty which was great. We knew something was wrong with the AC a little later.. It would blow co More

by stace430
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Glen
Oct 08, 2014 -

stace430 responded

After this review was posted we were contacted directly by the owner of Douglas Jeep, Greg Douglas. Mr. Douglas went above and beyond in my opinion to make things right in this situation. Through several communications with Mr. Douglas over the phone he gave me a $900.00 dollar credit to the dealership. Which I feel is fair seeing how that is what I paid to have the AC fixed, Mr. Douglas did not have to do anything but did what he could to mend the relationship.

Oct 28, 2014 -

Douglas Jeep Chrysler Dodge Ram responded

Thanks for letting me work to improve this situation for you. If my service person had looked a little deeper into your initial concern about the AC, I'm sure that we could have gotten this right from the beginning. To be fair to him, however, the timeline was as follows: You purchased the 88000 mile Durango in February. You brought it in in late March with a concern about the AC, but at the time it appeared to be working properly. The AC didn't fail until your next visit in September, 6 months later, which put the vehicle well beyond the 2 month warranty. As far as pricing on the work, any repairs we would have done would have included Mopar parts and a 12 month, 12000 mile parts and labor warranty. Regardless, I feel that we may have missed an impending problem during that March visit, and I wanted to do right by you and stand behind our warranty. Sincerely, Greg Douglas, President Douglas Jeep Chrysler Dodge Ram

September 25, 2014

Amazing Purchased a Chrysler at a (non-chrysler) dealership when I first relocated here to the Venice area. Was planning a trip so I decided to take it to th More

by TrishSmith759
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I apologise for not knowing his name but the gentlemen that fixed my door? you rock, Tim Racco
September 25, 2014

Amazing, quick They were very friendly, caring and determined. They had the jeep gassed up and ready for a test drive. Very very efficient and friendly. Wonderful ex More

by Stephb713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
September 25, 2014

We couldn't ask for more ! This was our first experience with Douglas Jeep and our first Jeep vehicle. We had been Toyota owners for over 20 years. Every individual we worked More

by FaithC922
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Douglas, Pete McIvers
September 24, 2014

very pleased Very pleased with Michael Moore he worked very hard to gain my business and he found me the make model and color of the car I wanted More

by brettsemanski1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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