Douglas INFINITI
Summit, NJ
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I paid of the vehicle financed vehicle much sooner and the dealership was supposed to refund the difference of gap insurance. I have been contacting (calls, voicemails, text messages) their finance manage the dealership was supposed to refund the difference of gap insurance. I have been contacting (calls, voicemails, text messages) their finance manager multiple times for a year and they have not issued the refund and even not responding. I have forwarded the letter from Infiniti Financial Services to the finance manager after paying off and a year later. Dealership does not even respond back. More
Our experience at Douglas Infiniti was the absolute best compared to any other dealership we have ever been to. We simply brought our 2022 QX80 in because one the keys were not working properly, and we wal compared to any other dealership we have ever been to. We simply brought our 2022 QX80 in because one the keys were not working properly, and we walked out of there a short time later with a brand new 2024 QX80, and that was only because the staff were kind, not pushy, and worked with our budget! Everything about our experience was excellent! Armand, Jorge, and Nikolas...all wonderful! If it weren't for their pleasant personalities, we would have left with our older vehicle. Thank you so much for everything! More
Entire buying process was relatively painless and the after sell was minimally annoying but it is normal these days . Dealership aims to be a no nonsense dealer. after sell was minimally annoying but it is normal these days . Dealership aims to be a no nonsense dealer. More
Leased a q55 with Douglas/ Luke Calder last week! Great experience, good value, competent and accommodating salesman in Luke Calder.took time to make sure I was fully informed about all aspects of o Great experience, good value, competent and accommodating salesman in Luke Calder.took time to make sure I was fully informed about all aspects of ownership. Was available to explain all the details about operating the systems. Love the car. Rocco Salvatoriello More
This dealership is amazing. From the Sales Department to the Service Department to the Management.... everyone goes above and beyond to make sure that everything is done proper From the Sales Department to the Service Department to the Management.... everyone goes above and beyond to make sure that everything is done properly and that the customer is always satisfied! More