Dorsett Hyundai

Dorsett Hyundai responded

Dear Valued Customer, Thank you for taking the time to share your 3-star review of Dorsett Hyundai and for providing detailed feedback about your recent maintenance service in Terre Haute, Indiana. We sincerely apologize for the longer-than-expected wait time during your 9am appointment—1 hour and 35 minutes for our comprehensive service is not up to our standards, and we understand how frustrating that must have been, especially when compared to a basic oil change at another dealer. At Dorsett Automotive, we don't offer "basic" oil changes; instead, we perform a full maintenance service that includes a thorough vehicle inspection, checking for any recalls, a complimentary wash, and vacuum to ensure your car is in top condition and you drive away with added peace of mind. We’re proud of our team for treating customers like family, serving over 25,000 annually with a 4.8-star average across thousands of reviews, and offering the largest selection of used cars in the Wabash Valley alongside new Nissan, Hyundai, and Mitsubishi vehicles. We service all makes and models, regardless of where you purchased your car. For your next visit, we highly suggest our popular Valet Service, which provides door-to-door convenience so you don't even have to come to the dealership, saving you time and offering even more ease. We truly value your business and would love the opportunity to make this right—please contact our Service Manager at (812) 232-5500 to discuss how we can better serve you moving forward. Best regards, The Dorsett Automotive Team #TerreHauteCars #DorsettHyundai #WabashValleyAutos #HyundaiService #UsedCarsTerreHaute #DorsettDifference

Dorsett Hyundai responded

Dear Judy, Thank you for your fantastic 5-star review of Dorsett Hyundai! We’re thrilled to hear that Bri Martin was awesome and very knowledgeable, making your new vehicle purchase smooth and uncomplicated during your sales visit in Terre Haute, Indiana. As a fourth-generation family-owned dealership since 1958, Dorsett Automotive is proud to serve over 25,000 customers annually, earning a 4.8-star average across thousands of reviews for our outstanding people and exceptional customer treatment. We appreciate your feedback on our sales price transparency, trade-in experience, and finance process, and we’ll continue striving to improve purchase times for an even better experience. Whether you’re driving a new Hyundai, Nissan, or Mitsubishi, or one of our quality pre-owned vehicles from the largest used car selection in the Wabash Valley, we’re committed to delivering the Dorsett Difference. We proudly service all makes and models, regardless of where you purchased your car, and our popular Valet Service offers convenient door-to-door maintenance to save you time. Thank you for recommending us, and we look forward to welcoming you back to Dorsett Hyundai for all your auto needs in Terre Haute! Best regards, The Dorsett Automotive Team #TerreHauteCars #DorsettHyundai #WabashValleyAutos #HyundaiDeals #UsedCarsTerreHaute #DorsettDifference

Dorsett Hyundai responded

Thank you for the excellent 5-star review! We’re so glad to hear that you found Dorsett Hyundai to be a professional, no-nonsense dealership and that our team made the vehicle purchase process friendly and helpful. Knowing that you had such a positive car-buying experience means the world to us. As a fourth-generation, family-owned dealership serving the Wabash Valley since 1958, Dorsett Hyundai is committed to providing transparency, efficiency, and personalized care in every sales and financing experience. Whether you’re shopping for a new Hyundai or one of our many quality used vehicles, our goal is to make the process simple, stress-free, and enjoyable. We appreciate your trust and look forward to welcoming you back to Dorsett Automotive in Terre Haute for all your future automotive needs. — The Dorsett Hyundai Sales Team #DorsettHyundai #DorsettAutomotive #HyundaiSales #HyundaiDealer #TerreHauteCars #CarBuyingMadeEasy #WabashValley #CustomerFirst #FamilyOwnedSince1958

Dorsett Hyundai responded

Thank you, Brendan, for sharing your 5-star DealerRater review! We’re glad to hear that our Dorsett Hyundai service center was able to fully correct the issue with your vehicle and work with you to ensure the price was fair. Michael Driver and our service team are dedicated to providing transparent communication and solutions that put the customer first. It means a lot to know you’ll return to us for future service needs. As a fourth-generation, family-owned dealership serving the Wabash Valley since 1958, Dorsett Hyundai is proud to offer professional, trustworthy service for all makes and models. From warranty and recall work to routine maintenance and major repairs, our goal is to make sure every customer feels confident about the quality and value of their service experience. We appreciate your trust and look forward to welcoming you back to Dorsett Automotive in Terre Haute for all your future service visits! — The Dorsett Hyundai Service Team #DorsettHyundai #DorsettAutomotive #HyundaiService #HyundaiDealer #TerreHauteCars #WabashValley #CustomerFirst #FairPricing #FamilyOwnedSince1958

Dorsett Hyundai responded

Thank you so much for the 5-star review! We’re thrilled to hear that you found our Dorsett Hyundai staff professional and that Brittany provided such helpful service during your visit. We’re also glad our shuttle service, with Bill behind the wheel, made your experience even more convenient. Choosing Dorsett means choosing a team that truly values customer care, and we’re grateful you noticed! As a fourth-generation, family-owned dealership serving the Wabash Valley since 1958, Dorsett Hyundai is proud to offer more than just expert vehicle service. From complimentary shuttle rides and friendly staff to transparent communication and high-quality workmanship, our goal is to make every visit smooth and stress-free. We appreciate your trust and look forward to welcoming you back to Dorsett Automotive in Terre Haute for all your future service needs! — The Dorsett Hyundai Service Team #DorsettHyundai #DorsettAutomotive #HyundaiService #HyundaiDealer #TerreHauteCars #CustomerFirst #WabashValley #AboveAndBeyond #FamilyOwnedSince1958 #FreeShuttle

Dorsett Hyundai responded

Thank you for the excellent 5-star review! We’re so glad to hear that the entire Dorsett Hyundai service team continue to provide helpful and friendly service every time you visit. Consistency and customer care are at the heart of everything we do, and it means a lot to know you can always count on us. As a fourth-generation, family-owned dealership serving the Wabash Valley since 1958, Dorsett Hyundai is proud to offer professional service for all makes and models. From oil changes, tires, and brakes to warranty and recall repairs, our goal is to make every visit smooth, transparent, and stress-free. We appreciate your loyalty and look forward to welcoming you back to Dorsett Automotive in Terre Haute for all your future service needs! — The Dorsett Hyundai Service Team #DorsettHyundai #DorsettAutomotive #HyundaiService #HyundaiDealer #TerreHauteCars #CustomerFirst #WabashValley #FriendlyService #FamilyOwnedSince1958

Dorsett Hyundai responded

Thank you for the 5-star review! We’re so glad to hear that Brandon Ringwald and our Dorsett Hyundai sales team made it easy for you to purchase your new car. By listening to your needs and presenting plenty of options, we’re proud to provide a car-buying experience that’s simple, transparent, and stress-free. As a fourth-generation, family-owned dealership serving the Wabash Valley since 1958, Dorsett Hyundai is committed to offering a wide selection of new Hyundai models and quality used vehicles, backed by reliable customer service and flexible financing. Knowing you found the process easy and efficient means the world to us. We appreciate your trust and look forward to welcoming you back to Dorsett Automotive in Terre Haute for all your future automotive needs! — The Dorsett Hyundai Sales Team #DorsettHyundai #DorsettAutomotive #HyundaiSales #HyundaiDealer #TerreHauteCars #WabashValley #CarBuyingMadeEasy #CustomerFirst #FamilyOwnedSince1958

Dorsett Hyundai responded

Thank you so much for the incredible 5-star DealerRater review! We’re thrilled to hear that your experience purchasing a 2023 Kia Seltos at Dorsett Hyundai was top-notch from beginning to end. Gina Tom-White is a true professional who always goes the extra mile to ensure her customers feel confident and cared for, and we’re glad she was able to make your car-buying process smooth and stress-free. We also appreciate your kind words about Tom, who helped wrap up the deal quickly and efficiently. At Dorsett Hyundai, part of the Dorsett Automotive family in Terre Haute, our mission is to provide every guest with a respectful, transparent, and enjoyable buying experience. As a fourth-generation, family-owned dealership serving the Wabash Valley since 1958, we’re proud to offer not only new Hyundai vehicles but also a wide selection of quality used cars, trucks, and SUVs — including Kia models like your new Seltos. We’re honored by your recommendation and look forward to being your trusted dealership for all your future sales and service needs. Enjoy your new Kia Seltos — we’re so happy to welcome you to the Dorsett family! — The Dorsett Hyundai Sales Team #DorsettHyundai #DorsettAutomotive #HyundaiSales #HyundaiDealer #KiaSeltos #UsedCars #TerreHauteCars #CarBuyingMadeEasy #CustomerFirst #WabashValley #FamilyOwnedSince1958

Dorsett Hyundai responded

Thank you for the fantastic 5-star review! We’re so glad to hear that Brandon provided a great sales experience in helping you with your Jeep Cherokee, and that our Dorsett Hyundai service team were also able to support your visit. It’s always our goal to deliver friendly, transparent, and professional care whether you’re here for sales or service. As a fourth-generation, family-owned dealership serving the Wabash Valley since 1958, Dorsett Automotive is proud to offer not only new Hyundai vehicles but also a large selection of quality used cars, trucks, and SUVs — including Jeep models. From finding the right vehicle to keeping it running strong with expert maintenance, we’re here every step of the way. We appreciate your trust and look forward to welcoming you back to Dorsett Hyundai in Terre Haute for all your future automotive needs! — The Dorsett Hyundai Sales & Service Team #DorsettHyundai #DorsettAutomotive #HyundaiDealer #HyundaiService #UsedCars #JeepCherokee #TerreHauteCars #WabashValley #CustomerFirst #FamilyOwnedSince1958