Doral Lincoln

This is an update - nothing's changed - maybe worse now! A few weeks ago we ended up at Doral Lincoln via CarGurus - I was truly hoping things had changed - This was by far the worst experience I have A few weeks ago we ended up at Doral Lincoln via CarGurus - I was truly hoping things had changed - This was by far the worst experience I have had when going to buy a vehicle 😡 We found a car via CarGurus (Lincoln Navigator) at first it was supposedly at Lincoln of Cutler Bay, but when I was on my way the salesperson via text informs me to go to Doral Lincoln because that is where the vehicle was located. Upon arrival, they inform me that the vehicle is at Lincoln of Cutler Bay - I show them the text that states it was supposed to be at Doral - We ended up making a deal on the vehicle, even though it's not at the location yet, but if I pay $500 they will bring it over. Was so excited to be getting my Navigator! Once we agreed on the price - I sign for my car, take out my credit card to pay and am just waiting for the salesman to charge my card - the manager returns to inform me that vehicle has been sold to someone else!!!! 😮😡😡😡😡😡 I couldn't believe it!!! This is far worse than my previous experience with them - I couldn't believe they made me go through the process of purchasing a car that they had already sold! That was so wrong and instead of locating another Navigator, they didn't care to make things right - they didn't even try. I still can't believe what they did!!!! 😡 It is unfair to customers to make them think/believe that a vehicle is available when it is not. It is even more unfair and unethical to make them go through the time completing paperwork believing that they've bought a vehicle, when they have not. Makes customers believe what has always been said about dealerships. More

Really good service and very professional , the service personal very good person and very professional Mr Leo personal very good person and very professional Mr Leo More

I do not recommend it, the customer service needs to improve, I returned the car that they lent me while they were fixing mine, I returned the car with the same gasoline that was delivered to my house improve, I returned the car that they lent me while they were fixing mine, I returned the car with the same gasoline that was delivered to my house and they still charged my credit card, I asked for proof of the amount of gasoline that according to them was missing, I tried to talk to a supervisor and no one helped me. More

I am a returning client for years But my big complain is the extremely long wait. This last time I was there for four hours. That is very disrespectful to an old client. There is no need for this dela is the extremely long wait. This last time I was there for four hours. That is very disrespectful to an old client. There is no need for this delay More

Buena atencion de los empleados. Interes por resolver el problema del auto . Buen servicio en general Interes por resolver el problema del auto . Buen servicio en general More

Sold me a car with active oil leak that destroyed my paver driveway and is a $5k repair. Wasn’t disclosed. Brought immediately up to agent when noticed and no one has called or replied paver driveway and is a $5k repair. Wasn’t disclosed. Brought immediately up to agent when noticed and no one has called or replied More

Doral Lincoln and especially Eddie Montoya are top notch. He was quick and found me the car I wanted in no time. Very happy with my lease and I recommend you ask for Eddie Montoya, tell em I sent you. You wo He was quick and found me the car I wanted in no time. Very happy with my lease and I recommend you ask for Eddie Montoya, tell em I sent you. You won't be disappointed. More

Clear and great communication , all the process well done! Ralph Lopez did an awesome work done! Ralph Lopez did an awesome work More

Localización conveniente y personal amable y profesional. Esta es la tercera vez que hago un léase con ellos. Esta es la tercera vez que hago un léase con ellos. More

Truly professional and helpful. Everyone polite and gets the job done. Seem like every department was very good at what they do and I was very happy with my purchase. The only thing Everyone polite and gets the job done. Seem like every department was very good at what they do and I was very happy with my purchase. The only thing I might suggest is the sales team have a little more technical deep knowledge for some of the many electronic features of the newest Lincoln navigators. There's a lot there and the vehicles do not come with a complete printed manual, only quick start guides. The general help number or online videos are so much shallow also. All in all I was very happy with the purchasing experience and could highly recommend Doral Lincoln. My sales rep Sebastian was also very helpful in Jose was always there to help when needed. More