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Doral Acura

Doral, FL

4.7
2,517 Reviews

10455 NW 12th St Suite A

Doral, FL

33172

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2,517 Reviews of Doral Acura

January 03, 2019

Leasing Made Easy It was a pleasure doing business with Esserman Acura. The salesman - Miguel Larrea was exceptional, very professional and true to his word. I was able More

by Warrior47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Larrea
January 02, 2019

Best Customer Service Friendly, professional, and extremely knowledgeable staff. Julian was my service advisor. He took his time answering all my questions. I highly recomm More

by MoMel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julian Alvarez
December 31, 2018

Fast and professional service My service advisor Julio was very helpful in explaining everything that was performed on the vehicle. The facility was clean and it had a good waiting More

by ADRIANA8106
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julio Serra
December 31, 2018

Thank you!! Thank you Miguel for your help, I couldn’t be happier with the purchase/lease of my fourth car from you. Your professionalism, help and patience made More

by DIana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Larrea, Abdel Yoda
December 29, 2018

service with a smile altho promised to have my car completed within an hour, it actually took 1 1/2 hours, but the interesting issue involved windshield wiper blades, it More

by MHBMHB999
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julian Alvarez
December 28, 2018

5* Service Center Esserman Service Center is exactly that SERVICE. They have serviced my SUV for years. Every Time the repairs are done right. Communication is phenomen More

by CAROL298409
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sad to see your receptionist are not on here. They are great, Saili Triana Almeida, Julio Serra
Dec 28, 2018 -

Doral Acura responded

Hi Carol, thank you so much for such a stellar review! We work hard to provide our customers with exceptional service, putting them first and always doing right by them. We call that the Esserman difference. Happy you've had such great experiences with us; we hope to see you again!

December 28, 2018

Satisfied customer Great overall experience. My only complaint is with the waiting room. Definitely time for a facelift. Should creat an area for those that need to w More

by Arod2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julio Serra
December 27, 2018

Best Service Center and Rep Please go see Saili she is awesome; has a great personality and best of all looks for the best deals for your service needs. Keep up the great work More

by NVRENOUGHBJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Saili Triana Almeida
Dec 28, 2018 -

Doral Acura responded

Hi, thanks for taking the time to leave us great feedback. We aim to please our customers with our amazing service while providing them with the best deals on service. Happy to hear you had a great experience. We hope to see you again!

December 27, 2018

Saili is the BEST One of the reason that I always buy an Acura is for the excellent Service Team. Saili is the BEST. Congratulations Saili..! Alejandro R Dovale More

by ADOVALE327
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Larrea, Saili Triana Almeida
Dec 28, 2018 -

Doral Acura responded

Hi Alejandro, thank you for the great feedback. We always strive to provide our customers with unparalleled service. Happy to hear you had a great experience with us; hope to see you again!

December 26, 2018

Julio Serra, excellent customer service skils. The best! It is not a five as the service took longer than expected. It was explain the technician doing the oil change and the rear brakes was also responsible More

by FRANCISCO.PALACIO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julio Serra
Dec 26, 2018 -

Doral Acura responded

Hi Francisco, thank you for the feedback. We aim to provide efficient service, detailing all important information to our customers as we receive it. We are sorry for the slight delay but are pleased to hear you enjoyed the loaner and the service. Hope to see you again!

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