Doral Acura

I have been coming to this service center for many years. It is always easy to schedule a service appointment. The staff is professional, courteous and friendly. My service rep has always been Saili Tri It is always easy to schedule a service appointment. The staff is professional, courteous and friendly. My service rep has always been Saili Triana. She is the best. I request to see her every time I schedule an appt. I trust her knowledge, her recommendations and she explains and answers all my questions and concerns. I would definitely recommend this service dealer!!! More

Great service! Saili was very friendly and attentive. She took care of us from the beginning to the end. Exceptional service. I would highly recommend to anyone. Saili was very friendly and attentive. She took care of us from the beginning to the end. Exceptional service. I would highly recommend to anyone. More

Acura MDX 2019 The dealership is awesome. This has been our go to place for maintenance since IRMA 2017. We love it. Just went in to. Hech in on our leased 2017 Pass The dealership is awesome. This has been our go to place for maintenance since IRMA 2017. We love it. Just went in to. Hech in on our leased 2017 Passat r line came out with a certified pre owned Acura . Thanks for the awesome deal. More

Great Service First time taking my vehicle in for service and I couldn’t be happier. My advisor was courteous & I was on my way to work in less than 10 minutes. First time taking my vehicle in for service and I couldn’t be happier. My advisor was courteous & I was on my way to work in less than 10 minutes. More

Nice dealer, excellent saleman I want to thank you to Mr. Jose "Pepe" Borges and the management of the dealer for all your help. I am very happy with my new car. My husband has a MD I want to thank you to Mr. Jose "Pepe" Borges and the management of the dealer for all your help. I am very happy with my new car. My husband has a MDX, and now we have Acura. The best cars in the market. Thank you guys for everything. I recommend 100% this dealer, find Mr. Pepe if you want to come back home driving a spectacular car. Mayvi Somaza More

Service, Nov. 2019 Saturday morning service with appointment. Service area car volume was more than usual but multiple staff made sure to acknowledge me which was enough Saturday morning service with appointment. Service area car volume was more than usual but multiple staff made sure to acknowledge me which was enough to put my mind at ease. When it was my turn, Joe took care of me with utmost professionalism. Always perform service at Esserman Acura and will be back. More

Another Fee to "Fix" an Old Problem This negative review is not against Julian who has helped me a few times. He has always been very nice, professional, and available to discuss the iss This negative review is not against Julian who has helped me a few times. He has always been very nice, professional, and available to discuss the issues with the vehicle very clearly. However, in June I took my car for an inspection because the a/c didn't work, and after a full diagnostic was told it was the evaporator which cost me $1,400+ dollars. Two months later, the a/c stopped working and I took it back. They told me they could not find out the issue and just put a band-aid on it by adding freon. Two months later, after the exact same issue has happened multiple times, I'm told it was a hose that will cost another $400+ dollars to fix a problem that I had already spent $1,400 for (apparently) no reason because it did not fix the original issue. It seems every time I go, it's something that wasn't caught before and the charges keep adding up. Unfortunately, that was the last straw and won't be back. I cannot keep continuing to put money in and not have the situation fixed. More

First Class Service The answered my phone call quick, They have always treated me with the most respect. The service to my vehicle was done fast and at the approximate ti The answered my phone call quick, They have always treated me with the most respect. The service to my vehicle was done fast and at the approximate time they predicted, which allowed me to attend a scheduled class. Every time, I feel valued. More

Superb dealership at all levels I have purchased or leased 5 vehicles from Esserman Acura over the last 10 years. My experience with every aspect of the dealership has been exceptio I have purchased or leased 5 vehicles from Esserman Acura over the last 10 years. My experience with every aspect of the dealership has been exceptional, from the salesmen to finance to service, everyone and everything is consistently exceptional. So are the Acura vehicles. I have purchased and owned numerous brands over the last 45 years and have the privilege of having the ability to purchase more expensive vehicles considered by some to be more luxurious. Considering the high quality of the Acura models and the superb customer treatment I have consistently received from Esserman Acura, I refuse to do so. More

An incredible experience in the renewal of my lease. The experience was repeated once again, it was phenomenal and for that reason my rating is 5 Stars for all the staff that had to do with my renovation The experience was repeated once again, it was phenomenal and for that reason my rating is 5 Stars for all the staff that had to do with my renovation: Vidal, Abdel and Chris. More