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DonohooAuto LLC

Birmingham , AL

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929 Reviews
DonohooAuto, LLC in Birmingham, AL, also serving Montgomery, AL and Pelham, AL is proud to be an automotive leader in our area. Since opening our doors, DonohooAuto, LLC has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a used car or truck, we will provide assistance to help you find financing options that fit your needs! Whatever your credit history, or even if you are a first time car buyer, you can trust that DonohooAuto, LLC will get you into the car or truck you choose with professionalism and attention to your needs. DonohooAuto, LLC has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, DonohooAuto, LLC offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (205) 444-9333 if you have any questions or comments. DonohooAuto, LLC offers a full selection of service areas including:
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8122 Helena Road

Birmingham , AL

35124

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Showing 929 reviews

January 21, 2017

So easy, I thought it was a trick! I haven't bought a car in several years and I was not looking forward to the process of haggling, being pushed toward a more expensive car, etc. It More

by Laurie531
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hubbard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mo Sandoval, Jonathan Witsiepe
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Jan 31, 2017 -

DonohooAuto LLC responded

It's no trick! We've worked diligently to create a process that's atypical of those you might find elsewhere. We believe that if we treat our customers the right way - letting them tell us what they want, rather than us telling them what we want to sell - we'll have a customer for life. We're glad to know that Mark, Mo, Jonathan and the rest of the team took great care of you. We appreciate your business and the kind words. And, we'd most certainly appreciate your recommendation to friends and family. Enjoy your new car!

January 21, 2017

Satisfied customer Excellent and fast service. It took 1 hour to process everything. Totally no xx. Pleasant people. Cars are the best deal you'll ever have. More

by Ahernz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Partridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Wren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Boozer, Maria Hernandez
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Jan 31, 2017 -

DonohooAuto LLC responded

No B.S. and vehicles that are priced to go...that sounds right! Thanks for taking the time to let us know that Wesley, Maria, Kyle and the rest of the team made you a happy customer and were respectful of your time. We appreciate your business and hope you enjoy your new truck!

January 21, 2017

Buying Made Easy These guys are on top of their game! I was approved for a car before I even got to the dealership to test drive! They have great customer service and More

by Anallen89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mo Sandoval
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Jan 25, 2017 -

DonohooAuto LLC responded

Thanks for taking the time to tell us about your experience. We're so glad to know that Eric and Mo took great care of you and made your buying experience an easy and fast one. We appreciate your business and we hope to serve you again in the future. Enjoy your new Honda!

January 21, 2017

Well oiled machine! By far one of the smoothest experiences for car buying. No pressure at all! Everyone has their place and assignment. No haggle in price but definitely More

by Lcbrett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hubbard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mo Sandoval, Becky Whitaker
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Jan 25, 2017 -

DonohooAuto LLC responded

Thanks for the kind words. We're glad to know that you noticed and appreciated our team structure. It's a little different, but we think that it allows us to provide superior customer service. We're glad that we made it worth the drive for you and that Mark, Mo and Becky took great care of you. Thank you for your business and for the positive review. We hope to see you again!

January 20, 2017

Vehicle Purchase I had a very pleasant experience and I'm very excited about my car. I came in to test drive and found a car that fits my lifestyle. More

by Sams first Benz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mo Sandoval
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Feb 01, 2017 -

DonohooAuto LLC responded

Thank you for taking the time to review your recent visit. We're happy to know that Mo took great care of you and gave you an overall pleasant experience. We hope that your new Mercedes brings you many years of enjoyment! We appreciate the kind words and your business. Thank you.

January 20, 2017

Awesome Buying Experience Donahoo Auto is a great place to buy a car. The sales staff are all friendly and there approach is totally pressure free. Donahoo also follows a novel More

by dpickett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hubbard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nic Hagewood
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Feb 01, 2017 -

DonohooAuto LLC responded

Thank you so much for the high marks! You're absolutely right...We love that you recognize our no-pressure approach and huge inventory. We think it's a combination that makes for an awesome buying experience too! Thank you very much for your repeat business and for taking the time to leave us a positive review. We appreciate you!

January 19, 2017

Great Dealership! Staff is awesome! They make the process simple and easy! As crazy busy as it was, the staff remained well organized. It will definitely be the first p More

by MrsK0204
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hubbard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Seay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2017 -

DonohooAuto LLC responded

Thanks for taking the time to leave us a five-star review. You're right - sometimes this place is hopping! But our efficient process and specialized team make sure that every customer receives personalized attention and is guided through the buying process efficiently. We're glad to know that you found that to be the case and that Mark and Chris took great care of you. We appreciate your business and hope to serve you again in the future!

January 19, 2017

Great service!!! It was a great experience at DonohooAuto after finding them online we traveled 160 miles and received wonderful service when we arrived. Thanks for al More

by jackson2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Wren
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : And the very nice ladies at the front when you enter. Wish I knew their names they were very welcoming. , Becky Whitaker, Jim Hardy
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Feb 01, 2017 -

DonohooAuto LLC responded

We're so glad that you found us online! Our customers tell us time and time again that we're worth driving for. We're glad that you also found that to be the case. Thank you for taking the time to review your experience with Jim, Adam and Becky. We appreciate your business and hope to serve you again in the future.

January 19, 2017

Nice cars, but very unprofessional I went to donohoo Saturday, January 14, 2017 to purchase a car. Got to the dealership, customer service was great, found a car I wanted to test drive More

by CheC14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jace
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Feb 03, 2017 -

DonohooAuto LLC responded

Thank you for taking the time to leave us valuable feedback regarding your recent visit. We do our best to deal with these kinds of situations as professionally as possible. While this doesn't happen very frequently, we have found the best way to deal with these situations is to sell the car on a "first-signed" basis. While the situation is unfortunate, we would be happy to try to help you find a vehicle similar to the one you were interested in. We appreciate you considering us and we are glad to know that you received great customer service up to that point. Please contact us if we can provide further assistance.

January 18, 2017

What an awesome place!!! What an incredible experience! Everyone was so personable and helpful! They made purchasing a car a "piece of cake" and non-stressful. This is my s More

by Shari Dorsett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marci Pyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Hubbard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Wolfe, Maria Hernandez
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Jan 18, 2017 -

DonohooAuto LLC responded

Thank you for taking the time to leave a glowing review. We're glad to know that we were able to provide you with a second buying experience that was even better than the last. If your experience was a "piece of cake," then, Mark, Alex and the rest of the team were doing their jobs right. We appreciate your repeat business and wish you many happy travels!

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