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Donley Ford of Mt. Vernon - Service Center

Mount Vernon, OH

4.6
284 Reviews
Call Service Center (740) 392-2222

284 Reviews of Donley Ford of Mt. Vernon - Service Center

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December 22, 2021

Fixed my SUV without charging me a thing. Changed oil and fixed my leak .Thanks. More

by TKSDEERES
Recommend Dealer
Yes
Employees Worked With
Tina
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Dec 22, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the wonderful review, this is what we love to hear! We will share this with Tina and the team and please let us know if you have any more questions or concerns along the way!

December 21, 2021

I was very pleased with the service. Quick and complete. Employees were friendly and knowledgable. More

by gsmall13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayme Giffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Renner, Alicia Childs
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Dec 22, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review. We're glad to hear that Jayme and the team were able to leave a lasting impression once again! We hope to work with you more along the way and once again, thank you for choosing Donley Ford of Mt. Vernon!

December 13, 2021

I never have any issues or problems when I take my work truck in for service or to fix an issue. Jeff and Tina at the service desk are the bomb. They always go out of their way to make sure I am well taken More

by jjewell2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff, Tina
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Dec 16, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for such a kind review! We look forward to working with you again!

December 10, 2021

Thet did a good job well be back in the furture when time for maitince More

by THOMAS200821
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Report | Print
Dec 16, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the fantastic review!

December 08, 2021

Timely, efficient and always treat me with courtesy. Would not take my car any other place for service. Thankyou! More

by SHEILACOCHRAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
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Dec 16, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the great review!

December 06, 2021

all persons. seem to be customer all persons. seem to be customer related. Always willing to. listen to your input grading your vehical. More

by marjoriewinkle36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayme Giffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the wonderful review. We strive to be an advocate for our customers and provide a truly exceptional experience every time. We will share this with Jayme and Darla and we hope to work with you more in the future!

December 02, 2021

We love Donley Ford. Through everything Jaimie was very thorough, kind and honest. It is very rare to find that. More

by jerry81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayme Giffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review. Thank you for allowing Jayme and the Donley team, the chance to earn your business. We hope to work with you more in the future! Don't hesitate to reach out with any questions you may have along the way!

November 25, 2021

In and out quickly. Only regret is two week wait to get an appointment for an oil change More

by Broskip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Myers, Jeffrey Renner, Alicia Childs
Report | Print
Nov 26, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star rating. We appreciate you taking the time to leave us your feedback. We understand your frustrations with the wait time for an oil change. Unfortunately, our service department has been extremely busy lately. Thank you for your patience with us in this busy time and we hope to work with you more in the future, your business is truly valued!

Mar 14, 2022 -

Broskip responded

Thanks for great service.

Mar 14, 2022 -

Broskip responded

Again a 2 week wait for an appointment but good service.

November 18, 2021

Friendly and helpful staff. Tina is always pleasant and addresses you by name. Love getting coupons More

by hbhender19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina in service
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Nov 22, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the fantastic review. We always appreciate hearing feedback from our repeat customers, your business is truly valued! We will share this with Tina and the team and we look forward to your next visit!

November 15, 2021

Employees at this dealership are very helpful and courteous. I no longer reside locally, but I still drive the extra miles as my experiences there have always been positive. More

by RONFOX19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Casebolt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Armstrong, Jeffrey Renner
Report | Print
Nov 16, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review. We appreciate hearing the positive feedback from a long-term customer! We will surely share this with Jim and the team and we look forward to serving you for many more years to come!

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