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Donley Ford of Mt. Vernon - Service Center

Mount Vernon, OH

4.6
284 Reviews

284 Reviews of Donley Ford of Mt. Vernon - Service Center

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January 27, 2022

Donley Ford is always professional and courteous and excellent what they do. I have recommended them to several friends. More

by mccaberanch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff and Tina
Jan 31, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for the awesome review. We always appreciate the recommendations! We will share this with the team and we thank you for continuing to choose Donley Ford Mt. Vernon!

January 27, 2022

Prompt friendly service at a very reasonable price. Would definitely recommend this dealership to friends and family. More

by PJTHORNBURG22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Casebolt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review and recommendation! We truly appreciate hearing your feedback. Please let us know if you have any questions along the way and we hope to work with you more in the future!

January 20, 2022

The sales and service staff always come through whether buying a vehicle or getting one serviced. Service is always at the scheduled time and done right the first time. Great people. More

by LarBet51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Antill
Jan 26, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review. We truly take pride in providing everyone with a truly exceptional experience! We will share this with Brian and the rest of the team and we look forward to your next visit!

January 18, 2022

Over the past several years I have purchased several vehicles (and always had them serviced) at Donley Ford. From making the appointment to picking up my cars or trucks, they have never let me down. My More

by TUPDIKE9572
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayme Giffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for the fantastic review! We appreciate hearing from our return customers, your feedback is crucial! Jayme and the team will be please to hear your feedback. Please let us know if you have any questions along the way, thanks again for being a valued Donley customer!

January 16, 2022

Donley has done a good job on all my service issues. They have never tried to get me to spend money on things I don’t need. More

by jtilmant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of names
Jan 18, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review. We always enjoy hearing from our return customers, your business is truly valued! The team looks forward to your next visit and we thank you again, for choosing Donley Ford of Mt. Vernon!

January 10, 2022

Once the service was scheduled the department were good to communicate with us and were very timely on completing the job. More

by atroc55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Armstrong
Jan 10, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for taking the time to leave us your feedback. We're glad you were please with your service with us. Please let us know what we can do to provide you with 5 Star service in the future. Thanks again for choosing Donley Ford of Mt. Vernon!

January 04, 2022

Took my king ranch in to have the heated seats fixed…. Received my truck back with my phone charging cable stuck in my dash and my speakers messed up and completely fuzzy. When I asked kindly for them to More

by Sami
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Tina
Jan 04, 2022 -

Donley Ford of Mt. Vernon responded

Sami, thank you for taking the time to leave us your feedback. We understand your frustrations, unfortunately we're having a hard time finding you in our system. If you could please reach out to our Customer Relations Specialist-Connor, at 7403922222 Ext:3004, we would appreciate the opportunity to collect some more information and possibly correct this issue. Thanks in advance and we look forward to speaking with you.

December 29, 2021

Always very helpful. I’ve worked with this dealership for the last 8 years and always had a good experience. More

by ncevans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Beever
Jan 03, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review. We always appreciate hearing from long term customers, your business is truly valued. Tina and the service crew will be ecstatic to hear your feedback and we thank you again for continuing to choose Donley Ford of Mt. Vernon!

December 27, 2021

They always take good care of me and I never have to worry. That's why I continue to return More

by SCRAPBOOKHAVEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayme Giffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the wonderful review. We're always happy to hear from our return customers, your business is truly valued! We will share this with Jayme and sincerely look forward to assisting you more for many years to come!

December 23, 2021

They always make you feel good and take care of your vehicle. Enjoy going there. More

by mwilso87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina
Dec 28, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 star review. We're glad to hear the team has left a lasting impression on yet another customer. Thank you for choosing Donley Ford of Mt. Vernon, we look forward to serving you more!

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