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Donley Ford of Mt. Vernon - Service Center

Mount Vernon, OH

4.6
284 Reviews

284 Reviews of Donley Ford of Mt. Vernon - Service Center

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March 04, 2022

Very friendly, very knowledgeable about product and service and is always looking for ways to help the customer. They are the best in my book!! More

by ECOON01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Beever, Service Department
Mar 21, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for the wonderful review. Tina and the service team will be glad to hear your positive feedback. We hope to work with you more along the way and thanks again for choosing Donley Ford of Mt. Vernon!

March 03, 2022

They were friendly and helpful on my selection on tired . Very helpful. Prices were really good. More

by SAPPHERB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane in parts
Mar 04, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review and positive feedback. We'll be sure to share this with Shane! We're glad we were able to get you what you needed. Thanks again for choosing Donley Ford of Mt. Vernon!

February 18, 2022

I took my car in for the service of oil change and rotation of tires. The girl took my key and said they would be with me ASAP because I was waiting for the car. They were quick and all staff concerne More

by clp.price
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian and Jayme
Feb 28, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review. We appreciate you taking the time to leave us your feedback. The team will be ecstatic to hear that you enjoyed your visit with us! Please let us know if you have any questions or concerns along the way, we're always here to help!

February 15, 2022

Could not have asked for a better service experience. Dropped Explorer off an hour before appointment and had a friend pick me up for breakfast. Returned to Donley expecting to wait but my vehicle was wa More

by pdub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina and Leah
Feb 15, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for the wonderful review. We're glad the team was able to get your car in early and get you back on the road! We will share this with Leah, Tina, and the crew and we look forward to your next visit with us. Thanks again for continuing to choose Donley Ford of Mt. Vernon!

February 11, 2022

I am always satisfied with the service here. They are always busy but are so kind! More

by LSMITHMIB10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember her name
Feb 15, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for the wonderful review. We strive to provide every customer with a truly exceptional experience! We hope to work with you more in the future. Thank you for choosing Donley Ford of Mt. Vernon!

February 04, 2022

Donley’s of Mt. Vernon took such good care of us! They were amazing to work with and we will definitely be back! More

by SARAHREFFEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Solomon
Feb 08, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review! The team will be glad to hear your feedback. Please let us know if you have any questions along the way and we look forward to assisting you further in the future!

February 04, 2022

i had my pickup in on Tuesday and my Explorer in on Wednesday. Both were only in for rotation and oil change. and yet other needs such as air filters and breaks were taken care of as discovered. I ap More

by BBAEPPLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina
Feb 08, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review. We're happy to hear that the team was able to assess and repair your vehicle in one visit so you didn't have to make a second trip. We will share this with Tina and the team and we sincerely thank you for choosing Donley Ford of Mt. Vernon!

February 03, 2022

Donley Ford has always provided exceptional service and is the only dealer we have gone to in the past 15 years. Their associates both in sales and service are outstanding. They truly know the definition More

by CASPERS5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Entire service department, especially those at the desk which we interact with the most
Feb 08, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for the awesome review. We always appreciate hearing from return customers, your business is truly important to us! Thank you for continuing to be a valued Donley customer and we look forward to your next visit!

January 31, 2022

The Service Department has always went on and above taking care of me when I go in for service. Great team, great work More

by SCRAPBOOKHAVEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darla & Tina & Jayme
Jan 31, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for the wonderful review. The team will be glad to hear your positive feedback! Thank you for continuing to choose Donley Ford of Mt. Vernon and we look forward to your next visit with us!

January 28, 2022

I get good service every time I go to Donley Ford. Either buying a car or going to service, they have been good and Professional. More

by mvernon1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review. We always appreciate hearing from our return customers, your business is truly valued! Rob and the team will be happy to hear your feedback and we look forward to working with you more!

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