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Donley Ford of Mt. Vernon - Service Center

Mount Vernon, OH

4.6
284 Reviews
Call Service Center (740) 392-2222

284 Reviews of Donley Ford of Mt. Vernon - Service Center

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April 04, 2022

Fast friendly will use again close to home clean waiting area on time appointment quick More

by SANDEE49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
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Apr 05, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for the awesome review. We're glad to hear your positive feedback. Thank you for continuing to choose Donley Ford, we look forward to your next visit!

April 02, 2022

Good service at reasonable cost. Work done quickly and correctly .Friendly service staff to take care of you More

by MIKEKEPPLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for taking the time to leave us your feedback. We're glad to hear your experience with us, was a positive one! Please let us know if there is anything we can do in the future to better provide you with 5 Star service. Thank you for choosing Donley, for your vehicle service!

April 01, 2022

Every time I bring my Fleet truck in for service I am treated great by everyone in the service department. More

by jjewell2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
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Apr 04, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 star review, the team will be happy to hear it! We look forward to your next visit with us and please feel free to reach out if you have any questions between services. The team is always here to help!

March 29, 2022

I wish the wait for appointments was shorter but once you get in they are quick to get you back on the road. More

by Broskip
Recommend Dealer
Yes
Employees Worked With
Jeffrey Renner, Tyler Duncan, Alicia Childs
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Mar 31, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review. We understand your frustration with the wait time and are constantly working to advance our processes. We appreciate you taking the time to leave us your feedback and we will share this with the team in an effort to better service our customers. Thank you for choosing Donley Ford of Mt. Vernon for your vehicle service and we sincerely hope to work with you more along the way.

March 26, 2022

Everytime i come here the experience is always awesome! As a young person who has never owned a car before it’s so welcoming to have such understanding people helping me all the time More

by jasmine davidson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayme Giffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Renner
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Mar 31, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for the lovely review. This is what we love to hear, we will share this with them and we look forward to your next visit with us! Please let us know if you have any questions along the way, the team is always here to help!

March 22, 2022

Very courteous when we arrived for oil change. Appointment was on time, in and out very quickly, More

by ditz824
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Antill
Report | Print
Mar 29, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review. We're glad the team was able to get you in and out quickly and back on the road. Thanks again for choosing Donley Ford of Mt. Vernon and please let us know how we can help further along the way!

March 17, 2022

Service was friendly and fast. Will be bring Escape back in the future. Thank you! More

by jpwgolf78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Childs
Report | Print
Mar 22, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for the awesome feedback. We're always happy to hear that the team exceeded expectations! Please let us know how we can help more in the future and thanks again for choosing Donley Ford of Mount Vernon!

March 15, 2022

The service desk employees are nice to deal with. The service is done right and as quick as possible. I’ve had a lot of problems with other manufacturers dealerships but not this one. More

by cswan24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service desk employees
Report | Print
Mar 21, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review. We're happy to hear your experience with us was a positive one! We will surely share this with the service team and clerks, your business is greatly appreciated. Thank you for choosing Donley Ford of Mt. Vernon and we look forward to your next visit with us!

March 08, 2022

Easy to work with . Work completed accurately . Kept me informed. Had a repeat visit for same issue. Felt like they bent over backwards to accommodate second time around More

by mgdebusk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Antill, Jeffrey Renner, Alicia Childs
Report | Print
Mar 21, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review. We're glad the team was able to tackle the issue at hand, and get you back on the road! Please let us know if you have any questions arise along the way, the team is always here to help!

March 07, 2022

Very friendly, very knowledgeable about product and service and is always looking for ways to help the customer. They are the best around. Jayme is great to work with and very helpful. Very professiona More

by clp.price
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not know the name of the woman that helped me but she was very nice.
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Mar 21, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for the wonderful review. We always appreciate hearing from return customers, your feedback is truly important to us! Jayme and the team will be happy to hear you enjoyed your visit with us. Thanks again for choosing Donley Ford of Mt. Vernon!

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