Donley Ford of Mt. Vernon - Service Center

Great customer service and very friendly staff in service dept. and checkout. Very flexible hours and convenient. Have a great day and be safe. Thanks. dept. and checkout. Very flexible hours and convenient. Have a great day and be safe. Thanks. More

Donley Ford has always been a good experience. This trip was for new front breaks. The ladies at the service desk are always accommodating and friendly. Joe Friend is an excellent tech. was for new front breaks. The ladies at the service desk are always accommodating and friendly. Joe Friend is an excellent tech. More

Good courteous service.Did lack of responsibility to make truck ready for pick up. Left cover on steering wheel . Thought they should have followed guidelines set up by ford corporation per e mail I receive truck ready for pick up. Left cover on steering wheel . Thought they should have followed guidelines set up by ford corporation per e mail I received. More

Respectful treatment I appreciate the service I received during my last appointment. After having service performed on my vehicle, I thought I still had the same problem. I appreciate the service I received during my last appointment. After having service performed on my vehicle, I thought I still had the same problem. The service department contacted me, made an appointment to pick up my car, evaluate the problem, fix the problem that really wasn't a problem, explained the situation to me and then returned my car to me all in the same day. Even though I did something that wasn't real smart, I was treated with respect and understanding. My advice to others is "Don't hang items, no matter how small on your vehicles control arms. Thanks to all who worked with me More

Oil Change The staff was very helpful. They are going above and beyond for their customers with service, while maintaining social distancing with this pandemic. The staff was very helpful. They are going above and beyond for their customers with service, while maintaining social distancing with this pandemic. Always am in great hands when I'm here. More

We are satisfied with today’s service. Will wait to see if problem stays fixed. Ask again in a few more weeks. Staff was friendly. if problem stays fixed. Ask again in a few more weeks. Staff was friendly. More

Always Great For Me Jim Casebolt and everyone I deal with are always nice. I don't feel pressured to buy and they always give me several options to choose from. Jim Casebolt and everyone I deal with are always nice. I don't feel pressured to buy and they always give me several options to choose from. More

Great service! Quick oil change and recall fix! 👍👍👍 The people out there have always been thoughtful of us customers ! I’ll always come back for my service and new vehicles ‘ The people out there have always been thoughtful of us customers ! I’ll always come back for my service and new vehicles ‘ More

I love Donley Ford. I trust them. I am always treated like family in the service department. Everyone greets me when I walk through the door. like family in the service department. Everyone greets me when I walk through the door. More

check engine light I got my car in in a timely manner. It was fixed in a short time and everything was explained well to me. It was under warranty, saved a lot of money I got my car in in a timely manner. It was fixed in a short time and everything was explained well to me. It was under warranty, saved a lot of money. Everyone was helpful and polite. More