Donley Ford of Mt. Vernon - Service Center

Excellent work and service. Staff is always friendly and pleasant. The quality of service is excellent and thorough. I take my Ford Fusion to the dealer in Mount Vernon for servi Staff is always friendly and pleasant. The quality of service is excellent and thorough. I take my Ford Fusion to the dealer in Mount Vernon for servicing exclusively. More

GREAT SERVICE D Keep doing what you are doing ......see details below.I have all my cars and truck serviced at Donnley Because of this service ,I have purchased all Keep doing what you are doing ......see details below.I have all my cars and truck serviced at Donnley Because of this service ,I have purchased all my vehicles here At present I have Four Ford Co vehicles More

F150 King Ranch oil change and tire rotation This was my first experience with the dealership, I have retired and settled in the area. The King Ranch was my retirement present. I was impressed. This was my first experience with the dealership, I have retired and settled in the area. The King Ranch was my retirement present. I was impressed. I was met by friendly staff who took my information and my truck in for service right away. It was serviced and returned in no time by the same friendly person. Great job guys, keep up the great customer service. We also spoke with the Sales Manager about a new Lincoln. Brad was equally as nice, attentive and professional as the folks in your Service Department. We plan to speak with Brad more in the future and the King Ranch will be back for service. The Service Department also took care of a recall notice on the truck regarding lights. Thank you All. Jim Harris, Retired Marathon Petroleum Materials, Welding, Mechanical Engineer Specialist, Findlay, Ohio More

Not impressed with service department took it up for recall work and loose axle shaft and was told that is the way the axle was made and supposed to work feel like I am being lied to no way you should b recall work and loose axle shaft and was told that is the way the axle was made and supposed to work feel like I am being lied to no way you should be able to grab axle shaft and move it up and down More

Service department Jeff, Tina, and Leah are the best service advisors anywhere. I have dealt with many dealerships and service departments, but none can compare with the Jeff, Tina, and Leah are the best service advisors anywhere. I have dealt with many dealerships and service departments, but none can compare with the service advisors at Donley Ford Lincoln in Mount Vernon. They always make me feel welcome and that they are glad to see me. They make sure that me and my vehicle are well taken care of.. More

Always good and prompt service. Very knowledgeable. I appreciate the washing of my vehicle and the friendly staff. Will continue to go back for all services. appreciate the washing of my vehicle and the friendly staff. Will continue to go back for all services. More

Recall on door of 2013 Escape Brain provided excellent knowledge of the issue I was encountering on my newly purchased 2020 Escape. The repair was done in quick fashion and the Brain provided excellent knowledge of the issue I was encountering on my newly purchased 2020 Escape. The repair was done in quick fashion and the waiting area provided an opportunity for me to work as I waited. More

I received free oil change email for being an essential worker. Service Advisor Jeff Armstrong was great to deal with! Work was quick and quality. worker. Service Advisor Jeff Armstrong was great to deal with! Work was quick and quality. More

Easy appt. scheduling; good communications Easy to schedule an appointment - either phone or online. They keep you updated on the progress. I was impressed with the accommodations they made f Easy to schedule an appointment - either phone or online. They keep you updated on the progress. I was impressed with the accommodations they made for COVID to themselves and customers safe. More

Excellent response to my required service. I needed my repair done as quickly as possible, since we only have one vehicle at this time. I think Ford Company had a bad batch of batteries in 2017. repair done as quickly as possible, since we only have one vehicle at this time. I think Ford Company had a bad batch of batteries in 2017. More