Donley Ford of Mt. Vernon - Service Center

Thank you all. Loved the experience working with everyone. Sales team listened to my needs and found the perfect truck for me. Thanks for the great service everyone. Sales team listened to my needs and found the perfect truck for me. Thanks for the great service More

Great as always As usual, the service department was dependable, did the job well, and was friendly. There were no problems or concerns. The job was done in a timely As usual, the service department was dependable, did the job well, and was friendly. There were no problems or concerns. The job was done in a timely manner. Thanks! More

Precise and professional Darla, Tina and Jeff are very knowledgeable and figured out my issue immediately with my ranger. thank you for fixing this right away to prevent othe Darla, Tina and Jeff are very knowledgeable and figured out my issue immediately with my ranger. thank you for fixing this right away to prevent other damage. and to the service personnel for fixing it correctly. great team! Thank you More

The gentleman in the service department was very accommodating when I stopped in for service on my 2017 Ford Explorer. The service was completed in a very good time, even had a recall completed. Tha accommodating when I stopped in for service on my 2017 Ford Explorer. The service was completed in a very good time, even had a recall completed. Thanks More

Jeff got me in and out quick and even noticed a noise I had forgot to ask them to check. They fixed it and had me in and out in under an hour had forgot to ask them to check. They fixed it and had me in and out in under an hour More

Our service was excellent! Quick, easy, and every one was polite! Tina took great care of us and went above and beyond to find our reward points and had a great attitude through it all. was polite! Tina took great care of us and went above and beyond to find our reward points and had a great attitude through it all. More

Exceptional service. Was there early but we still didn't have to wait long. All precautions were taken for covid -19. We will continue with this service. have to wait long. All precautions were taken for covid -19. We will continue with this service. More

Excellent Customer Service! Thanks to Darla and Jeff along with the whole service center team for providing excellent customer service. It is very much appreciated. Thanks ag Thanks to Darla and Jeff along with the whole service center team for providing excellent customer service. It is very much appreciated. Thanks again! Chris Curry More

knowledgeable staff and quick service I came in unannounced because my car had locked me out. I was treated very well and my problem was fixed in short order. In addition, I asked for an o I came in unannounced because my car had locked me out. I was treated very well and my problem was fixed in short order. In addition, I asked for an oil change and tire rotation which was done with no prompting on my part. More

Donley pulls through again!!! I have to tell you....you guys are setting a high bar for other Ford service departments! I was having an issue with the steering (front end would sh I have to tell you....you guys are setting a high bar for other Ford service departments! I was having an issue with the steering (front end would shake at 45-50+) and scheduled an appointment. On the day of the appt., I was out of town, so my wife and brother-in-law took the truck in a day early for its early morning appt. the next morning. Later in the afternoon....on the SAME DAY they dropped off the truck....they completed the work! (something with the steering damper). Yeah, they finished the job before the schedule appt.!! Who does that? These guys/gals do!!!! It may take us 30+ minutes to get to Donley from our house but it is WELL worth the trip. I'm going on 26 years of owning Ford diesel PUs and Donley BY FAR surpasses any service department we've ever gone to. They are definitley "top cabin"! More