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Donley Ford of Mt. Vernon - Service Center

Mount Vernon, OH

4.6
284 Reviews

284 Reviews of Donley Ford of Mt. Vernon - Service Center

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January 23, 2021

Everyone is always professional, efficient, and friendly. My car was serviced while I waited and was completed quickly. Great service. Recommend Donley FLM for all your sales and service needs. More

by TINA.NELSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayme Giffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the review and recommendation! We look forward to working with you again!

January 20, 2021

He helped us down load something til he got to a part he didn't understand so he got us some one that was able to get it. More

by Joyce Baisden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert, Brian Antill
Jan 28, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the awesome review! We will be sure to share this with Brian and the rest of the team and look forward to working with you again in the future!

January 18, 2021

Jeff and Tina do a wonderful job. Clear communication of what is being done and the time frame needed. Great service team. I have recommended both. More

by JSUSI20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Antill
January 11, 2021

Can't beat the service! Efficient, knowledgeable and reasonable. The staff is friendly and they greet you politely as soon as you enter the building. More

by COACHJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Armstrong
January 09, 2021

GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREATGREAT GREAT More

by ED.GIFFIN4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Beaver. Jeff Armstrong
January 08, 2021

I scheduled a service appointment a week in advance indicating I needed new brakes and a rear rotor and the service center did not have parts available on the day of my appointment. More

by dennispatrickdewitt
Recommend Dealer
No
Employees Worked With
Service desk
Jan 28, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for bringing this to our attention! We are working on efficiency and working around parts shortages during Covid. Thank you for understanding and please do not hesitate to reach out to our Manager Darla at 740-392-2222

January 06, 2021

Team Donley does such a great job with service making sure you are aware of what is going on and making sure you have your options. Highly recommend. More

by DJSTEIN2337
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina
Jan 07, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the great review! We will pass this along to our service team!

December 31, 2020

Donley Ford always greets me warmly and makes me feel like a valued customer. There will be a reason to go anywhere else for service. More

by HEA8TI9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darla
Jan 07, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the great review! We look forward to your next visit!

December 30, 2020

The service desk employees are always polite and helpful. I never feel like they are trying to perform repairs that don’t necessarily need done like you get at some repair shops. I’ve never had a problem wit More

by cswan24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service desk employees
Jan 07, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the awesome review! We look forward to your next visit!

December 30, 2020

Always professional and accommodating, I appreciate a local car dealership that connects with it’s customers and community. I appreciate Donley’s sales force, the support after the sale is the most criti More

by sthompson16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayme Giffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina, Darla and the whole team are excellent.
Jan 07, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for such a kind and thoughtful review! We try hard to prioritize our relationships with customers, and hearing your experience makes us feel great! We will pass this along to the team!

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