Donley Ford of Mt. Vernon - Service Center

Excellent service. Personnel were knowledgeable and easy to work with. Work was completed prior to estimated time to complete. Explained completed work to me. Good experience. to work with. Work was completed prior to estimated time to complete. Explained completed work to me. Good experience. More

Service was done right, but one of the ladies at the checkout desk was incredibly rude and kept arguing with me. Sorry she was having a bad day but she was rude with me trying to ask questions. checkout desk was incredibly rude and kept arguing with me. Sorry she was having a bad day but she was rude with me trying to ask questions. More

Service was completed in a very timely, and professional manner, as always. All covid safety measures were in place and followed to the letter. When I scheduled appointment, I mentioned I needed windshield manner, as always. All covid safety measures were in place and followed to the letter. When I scheduled appointment, I mentioned I needed windshield washer nozzle replaced. This was noted on the invoice, part was in stock, and repair complete. More

Friendly, helpful and informative. Completed in a timely manner. They were ready for the car at the appointment time and followed all Covid protocols which was very important to me. manner. They were ready for the car at the appointment time and followed all Covid protocols which was very important to me. More

Had some wheel stud problems with the service befor last on my f250 everything was solved I never got upset everything was fixed was no big deal take truck in 1 year 3000 miles later for next oil change tir on my f250 everything was solved I never got upset everything was fixed was no big deal take truck in 1 year 3000 miles later for next oil change tire rotation schedule appointment drop truck off they call say oil is changed but we can not rotate your tires because of problem from last time? Truck has aftermarket wheels since first service and they have done all 11 service on truck in it’s 33000 miles and now they can’t do a simple tire rotation because of aftermarket wheels that have been on it since it was almost new. It’s a shame there is a salesman there I really like to deal with but because of this I will no longer be giving them any of my money More

Friendly and very helpful. No pressure sale. Brian was very good about checking in with us and making sure we were ok with everything. The whole experience was very stress free. very good about checking in with us and making sure we were ok with everything. The whole experience was very stress free. More

Lady at the service dept. was very nice and professional. They did very good work on my explorer and got me in and out in a respectable amount of time. They did very good work on my explorer and got me in and out in a respectable amount of time. More

Pleasant experience. Parts for repair were ordered and arrived as scheduled. Appointment for repair was timely and completed on time as promised. Appreciate the service department keeping to the schedule. arrived as scheduled. Appointment for repair was timely and completed on time as promised. Appreciate the service department keeping to the schedule. More

I was very pleased with all aspects of Donley's service department from making the appointment, my arrival, the explanation of all the work that would be performed and payment process. ALL people from the department from making the appointment, my arrival, the explanation of all the work that would be performed and payment process. ALL people from the service manager, scheduler and technician were super! More

The service went smooth as silk! They estimated an hour and it was done in half that time! They made everything easy and even reminded me of my rewards pass balance that I used for this! OUTSTANDING! and it was done in half that time! They made everything easy and even reminded me of my rewards pass balance that I used for this! OUTSTANDING! More